cancel
Showing results for 
Search instead for 
Did you mean: 

Troubleshooting steps for Download Manager issues

Troubleshooting steps for Download Manager issues

This article describes how to troubleshoot problems with the FlexNet Operations End User Portal displaying repeated pop ups to download and install the Download Manager, even if it has already been installed.

Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.

 

Method 1.  Check Browser:

Download Manager is not supported in Edge browsers. If you have been attempting to download the files using Edge browser, please try using a different browser like Google Chrome or Mozilla Firefox.

Method 2.   Multiple versions of Download Manager is installed:

  1. Go to the Installed Programs in Control Panel
  2. If more than one installation is found for Download Manager, uninstall all versions of the Download Manager
  3. Navigate to the File download page in the FlexNet Operations End User Portal and download a fresh installer.
  4. Follow through the prompts to install the Download Manager
  5. Restart your browser
  6. Navigate to the File download page and attempt to download the files.

 

Method 3. Enable Secure URL:

      Google Chrome

  1. Open Google Chrome. Type “https://127.0.0.1:45786/” in the address bar.
  2. You should see a response similar to the attachment “ResponseSuccess.png”.
  3. If the response is not secure as shown in attachment “NotSecure.png” restart the browser to make sure the secure URL is getting reflected. 
  4. Navigate to the File download page and attempt to download the files.

 

     Mozilla Firefox

  1. Open Mozilla Firefox. In the address bar, type about:config and press enter.
  2. If the warning page is displayed, accept the warning to continue to the about:config  page. Accept the risk to go to about:config
  3. Search for “security.enterprise_roots.enabled”

                  - If the config entry does not exist

                  - Right-click anywhere in the list of preferences.

                  - Select New from the context menu and select Boolean

                  - Enter the preference name security.enterprise_roots.enabled and set the value to true.

                  - Proceed to the next step (Step d).

                  - If the config entry exists and value is set to false

                  - Change it to true.

                  - Proceed to the next step (Step d).

                  - If the config entry exists and the value is set to true, proceed to Step e.

        d. Restart the browser

        e . Navigate to the File download page and attempt to download the files.

 

Method 4. Check port:

  1. Ensure the port 45786 is open in your Organization.
  2. Navigate to the file download page and attempt to download the files.

 

NOTE: If you cannot resolve this problem, then take the latest Download Manager logs from the path “C:\Program Files (x86)\DownloadManager\logs” and raise a ticket with Flexera Support for further troubleshooting. This path may vary and depends on the path selected during installation.

Labels (3)
Was this article helpful? Yes No
No ratings
Version history
Revision #:
11 of 11
Last update:
‎Jan 08, 2020 01:39 AM
Updated by:
 
Contributors