Usage Intelligence

Latest Post: Usage Intelligence v3 is officially live and the migration completed as plan on September 1, 2023. Original Post (Jul 28, 2023 07:58 AM) As part of the transition to the new Usage Intelligence portal, we will be migrating the latest data from Usage Intelligence v2 to Usage Intelligence v3. The migration events will occur on two separate dates beginning on August 1, 2023.  NOTE: The data migration process will require downtime up to one hour. During this time, the Usage Intelligence portal v3 will be inaccessible and users may observe service disruption. Below is the planned data migration process and timeline:  August 1, 2023: Latest data from Usage Intelligence v2 will be migrated to Usage Intelligence v3 All products visible in Usage Intelligence v2 as of July 31st will be available in Usage Intelligence v3 post-migration, including newly created products and trials Any new products created in Usage Intelligence v2 on or after August 1st will not be available in Usage Intelligence v3 until the next data migration September 1, 2023: Latest data in Usage Intelligence v2 created on or after August 1st will be migrated to Usage Intelligence v3 Usage Intelligence v3 will officially be live and Usage Intelligence v2 will be view-only Users and Permissions section will be active on v2 after the migration, however any changes made post-migration may not be applied. Any users there post v2 being made view-only can be deleted and permissions edited. If users are required for existing products, they should be invited prior to the migration to ensure product access. After the migration invites can be extended via the v3 dashboard and it will be platform-specific and such users may not have access to v2 data. All products visible in Usage Intelligence v2 as of August 31st will be available in Usage Intelligence v3, including newly created products and trials. Any new products created on Usage Intelligence v3 on or before August 31st should be treated as test data, and users will lose access to this data starting September 1st. Starting September 1st, all operations such as creating new product, activating trials, and other data changes or edits should only be made on Usage Intelligence v3. Any new product created on Usage Intelligence v3 will not be reflected in Usage Intelligence v2; however, existing products on Usage Intelligence v2 will remain accessible in view-only mode. NOTE: We strongly recommend users wait to create new products in Usage Intelligence v3 until Revenera sends a notification confirming the data migration is complete. This helps to avoid ambiguity around which version of the data resides. We recommend users to share this information with their internal teams and subscribe to the Revenera Status Dashboard notification for the latest migration status information. If you have any questions, please reach out to Revenera Technical Support or your trusted Revenera contact.

Welcome to Usage Intelligence. This article includes a link to the latest Usage Intelligence SDKs and API documentation. For queries or FAQs, please take a look at our Usage Intelligence Knowledge Base. Alternatively, you may contact Revenera Support through our Support Case Portal. SDK Version Changelog: View Integration Best Practices Guide: View Latest Release Platform Language SDK Version Release Date Download Documentation Windows C/C++ 5.6.1 15 Sep 2023 Windows C++ SDK C++ Documentation Windows .NET 5.6.0 10 Nov 2020 .NET SDK .NET Documentation Windows .NET 5.6.1 6 Jun 2022 .NET Standard SDK .NET 6.0 SDK .NET Documentation Mac OS X C/C++ 5.6.1 16 Apr 2021 Mac SDK C++ Documentation Mac OS X Objective-C 5.6.1 16 Apr 2021 Mac SDK Obj-C Documentation Linux C/C++ 5.6.0 10 Nov 2020 Linux C++ SDK C++ Documentation Generic Java 5.6.1 30 Dec 2021 Java SDK 5.6.1 Java Documentation  Reporting API Usage Intelligence offers a Web API by which you can gain access to the reporting data without logging in to your dashboard. This is ideal if you want to integrate Usage Intelligence charts, live-data feeds, or reports into any third-party CRM or custom application. Via the API you can query the Usage Intelligence engine using JSON over an HTTPS connection. Usage Intelligence Reporting API 3.0.0

The Support Case Portal, used to open support tickets for Usage Intelligence, is available only to customers of Revenera. This means in order to open a new support ticket, you are required to be a registered customer through the Revenera Community. NOTE: When Revulytics was acquired by Revenera, the Revulytics support ticket system was integrated with the Revenera support ticket system and the submission process changed. This article explains how to submit a support ticket in the Revenera Support Case Portal. Before you can create a support ticket, you need to create a Revenera Community account. If you are unsure how to register for the community as a Revenera customer, please review the steps in Welcome to Usage Intelligence. After you have logged onto the Revenera Community, follow the steps below to open a new support ticket. To open a new support ticket: Navigate to Get Support > Open New Case in the Revenera Community's top navigation menu NOTE: If you are a Revenera customer and have registered for the Revenera Community, but cannot see the Open New Case option, please contact the Support team by phone to get access. Select Revenera Community from the Community field. Select Usage Intelligence from the Product field. Select the appropriate Usage Intelligence component from the Version/Solution Area field. Enter a Case summary and Description of your issue. Set the Severity to Low, Medium, High, or Critical. Click Save. For complete instructions on how to contact Revenera Support, see the Support Contacts page.

We are happy to announce the launch of Usage Intelligence (formerly Revulytics) on the Revenera Community. We invite you to sign up for your Revenera Community account. NOTE: A valid Revenera Community account is required to access our full set of resources, such as submitting a support ticket through the Case Portal. To sign up to the Revenera Community:  Click the Sign In link in the top right corner. Under the Don’t have an account? section, click the Let’s go! button. Provide your work email address and click the Submit button. You will receive a Complete your Flexera Community account registration email. Click the registration link included in the email. In the Create your community account form, provide the following information: First Name Last Name Username (no special characters or spaces) Password Confirm Password Click the Create account button. You will be redirected to the Choose Your Flexera Community page. Click the “green” Let’s Go! button under the section titled For Software and IoT Companies. You will then be signed into the Revenera Community. Once there, you can click the Usage Intelligence or Compliance Intelligence product pages. NOTE: The Compliance Intelligence product page is only accessible to Revenera customers. Once you’ve signed up, please go ahead and subscribe to your product’s news blog to ensure you receive the latest product notices. More Information Be sure to check out these getting started videos for more information on how to use the Revenera Community: Getting Started for Revulytics Customers  How to Create a Revenera Community User Account How to Download Product Resources from the Product and License Center How to Manage Your Company’s Access to the Product and License Center How to Open a Support Ticket on the Support Case Portal How to Access Learning Content on the Revenera Learning Center You can also review the Community How-To articles. Should you have any questions, or encounter any problems with accessing the community or its resources, contact the Revenera Support team which is there to assist you.