We have an expert team of professionals available to answer questions and to assist you with technical issues with Revenera products.
Opening a Support Case
To contact Revenera Support for technical issues, use our case portal by navigating to the top menu and clicking Get Support > Open New Case.
The online case portal requires the user to be logged into the community and their community login to be associated with an account that has active maintenance. If you do not see this option, please use our phone support.
Contacting Support By Phone
Available 24 hours (Monday - Friday)
You can contact Support by phone using the toll and toll-free options below.
| Products | Region | Phone Numbers |
|---|---|---|
| FlexNet Operations FlexNet Embedded FlexNet Publisher FlexNet Connect FlexNet Code Insight InstallAnywhere InstallShield |
North America * | +1 630-332-2513 (toll) +1 877-279-2853 (toll-free in North America) |
| Europe * | +44 1925 944367 (toll) +44 800 047 8642 (toll-free in Europe) |
|
| Japan * | +81 3-4540-5335 (select option 2) | |
| Australia * | +61 3 9895 2177 +61 1800 560 603 (toll-free in Australia) |
|
| Usage Intelligence (formerly Revulytics) Compliance Intelligence |
Please use the Case Portal to submit your support ticket or reach out to your Revenera contact. | |
* For General Product Support, select Option 1.
For FlexNet Operations Cloud Business Critical Emergencies, press Option 2 (available 24 hours, 7 days a week).
NOTE: Toll-free numbers only work within the countries they are listed under.
Support for Flexera Products
Click here for support contact details for Flexera products, including:
- AdminStudio
- App Broker/App Portal
- Cloud Management Platform
- Columbus
- Data Platform
- Flexera One
- FlexNet Manager Suite
- FlexNet Manager for Engineering Applications
- Foundation/CloudScape
- Optima
- SaaS Management
- Spider
- Software Vulnerability Manager
- Software Vulnerability Research
- Technopedia
- Workflow Manager
