FlexNet Operations Knowledge Base

Show Downloads w.r.t to bulk entitlements when login to EP using Web Register Key

Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...

dekumar Flexera Nov 19, 2020

ALM Cloud ESD FlexNet Operations 2020 R1 How To On-premises Question

How to make the windows FNO on-premises write archived logs extension in .zip format instead of .gz?

Currently, Windows compatible FNO On-premises does archive of logs in .gz format. This makes an administrator difficult to see the archive logs without installing any 3rd party software in the same windows server/machine. This article describes step...

dekumar Flexera Oct 08, 2020

ALM FlexNet Operations 2017 R1 FlexNet Operations 2018 R1 FlexNet Operations R4 How To On-premises Question

.gz .zip logger logs

What are the default credentials for FlexNet Operations On-Premises 2016?

Summary What are the default credentials for FlexNet Operations On-Premises 2016? Question What are the default credentials for a fresh install of FlexNet Operations On-Premises 2016? Answer To Sign in to FlexNet setup1. On the Sign in page,provide t...

syatham Flexera Oct 06, 2020

FlexNet Operations 2016 FlexNet Operations 2018 R1 On-premises Question

FlexNet Operations 2018 R1

How to enable or reset Producer User and Password for CLS

From 2020 R3 FlexNet Operations administrators now have permission to enable and reset the Cloud Licensing Server (CLS) producer user password for both existing and future Cloud License Server (CLS) instances. (A producer user password is used to ob...

mrathinam Revenera Sep 25, 2020

ALM Cloud How To How to enable Producer User How to enable Producer User Password LLM Question

Soap API to differentiate between CERTIFICATE and TRUSTED Storage license

GetFulfillmentsQueryRequest/GetFulfillmentPropertiesRequest takes in EntitlementID and returns any FNP licenses on the fulfillmentThe fulfillmentType parameter in the response can be used to differentiate between CERTIFICATE and TRUSTED STORAGE lic...

jyadav Revenera Sep 01, 2020

ALM API Certificate Cloud FlexNet Operations 2018 R1 FlexNet Operations 2018 R3 FlexNet Operations 2018 R4 FlexNet Operations 2019 R1 License Question Soap Trusted

How to set MaxBorrowInterval to 0 in LLM when creating a License model

Set MaxBorrowInterval to 0 when creating a License Model in LLM would give an error "Value must be greater than or equal to 1" However, as a workaround, we can set some number (for an example 1) and create a License model and save. Then --> Open ...

mrathinam Revenera Aug 11, 2020

Cloud Error Message How To LLM Question

FNO Cloud Emails are being Flagged as Junk

Summary FlexNet Operations Cloud Entitlement emails that contain details about newly acquired licenses may be tagged as SPAM if an SPF record is not added in DNS. Synopsis When configuring SPF rules in DNS customers may want to know the IP addresses...

mrathinam Revenera Aug 11, 2020

ALM Cloud Email Entitlement junk LLM Question

Suites (Package Products) support multiple License model?.

Suites do support Multiple License Model (Mixed of one Embedded and One FNP ) however it does not support to use Multiple Embedded License Model into a single Suites. Example1: When Suites mapped with multiple LM (FNE +FNP) then when we create a s...

mrathinam Revenera Jul 26, 2020

ALM Cloud Product & Release Info Question

How to edit entitlements and other FlexNet Operations entities in deployed state?

FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...

dekumar Flexera May 28, 2020

ALM Cloud FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

How to make a member password expiry permanent or avoid password reset policy in FNO-LLM?

In FNO-LLM by default, a user password will expire after a certain period. After this, the user must reset the password to continue using the FlexNet Operations(FNO) portal. This password reset policy can be avoided for a user or member by granting...

dekumar Flexera May 07, 2020

Cloud How To LLM Question

password password expiry password policy reset

How to stop sending emails, but only log them in FlexNet Operations email sent history

This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...

dekumar Flexera May 07, 2020

ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

Show Product version in the Product column next after the product name in activatable line items on view device page

This can be controlled using the FNO Producer portal settings present under "System >> Configure >> End-User Portal Setup >> Licenses Support Page" >> Hide Product Version Details. To show the Product Version, this setting must be disabled. Plea...

dekumar Flexera Apr 30, 2020

ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 On-premises Question

Aspera Connect Troubleshooting (High Speed Upload)

SummaryAspera Connect Troubleshooting (High Speed Upload)QuestionThe Aspera Connect client is failing when trying to upload files using the High Speed Upload option. How do I troubleshoot the problem?Answer1. Make sure you are using the latest vers...

by acurry Flexera Alumni Apr 25, 2020

Cloud Question

Opening reporter in Different Modes(Design and Reading Modes)

When you open an existing Web Intelligence report, you can view it in either Reading mode or Design mode. Reading Mode This mode allows you to view the existing report, search its content, and monitor changes in the report. You can also use the ...

jyadav Revenera Apr 20, 2020

ALM Cloud Design Modes On-premises Question Reading Report Reporter

Why do End User/Portal User roles have Producer Portal permissions?

Question: Why do EndUser/Portal User roles have Producer Portal permissions? Answer: End User permissions are dependent on Producer Portal permission. Having Producer Portal permissions does not mean users (Customer Users) can access the Produ...

akline Revenera Dec 09, 2019

Question

ALM FlexNet Operations permissions roles