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FlexNet Operations Knowledge Base

Unable to create connection to mail server from FlexNet Operations

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Symptoms: After configuring the "Outbound Mail Server Host" and selecting "Outbound Mail Security" as "None" in FlexNet Operations under system-->configure-->FlexNet Platform Server, while testing it by using "Save config and Test Mail Server" but...
by Flexera dekumar Flexera

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by Flexera dekumar Flexera

How much ESD storage used

1 2 130
Execute the following steps to find how much ESD storage used for the FNO tenant(Customer) from the activation date to the current date. For ALM -> Go to Reporter --> Product Setup - Universe --> Select the fields [Partner Code, Partner Name, Partne...
by Flexera mrathinam Flexera

How to edit entitlements and other FlexNet Operations entities in deployed state?

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FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...
by Flexera dekumar Flexera

How to stop sending emails, but only log them in FlexNet Operations email sent history

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This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...
by Flexera dekumar Flexera

Show entitlements with line Items having zero available copies by default in End User Portal

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This can be controlled using the FNO Producer portal administrator by selecting config present in Producer portal under System-->Config-->FlexNet Operations-->"Show Line Items with Zero Copies by Default". Below is a screenshot for reference to the ...
by Flexera dekumar Flexera
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