FlexNet Operations Knowledge Base

Problem: Sometimes we are getting the exception "9999: [Incident# 9444-31116] java.lang.Exception: Unable to connect to AWS Redshift. See log for details" when we run the getDeviceRequest webservice (getDeviceRequest.JPG) and when we open the Devi...

The port number 5001 is used by FNO SoapMonitor and if we need to change this port number for security reasons based on the firewall configuration, then we can find the running port with the following command and change to another port. C:\>netstat ...

Symptoms: Webservice example of how to disassociate a User who is part of multiple Accounts Diagnosis: How to programmatically disassociate a User from an Account Solution: Use the UserAcctHierarchyService?wsdl Import the UserAcctHierarchy...

Summary Solution for licensing FlexNet Operations locally. Ideal for closed network environments. Synopsis To make licensing and license updates easier, FlexNet Operations releases starting in 2016 moved to a Cloud-based license server hosted by Reve...

From 2020 R3 FlexNet Operations administrators now have permission to enable and reset the Cloud Licensing Server (CLS) producer user password for both existing and future Cloud License Server (CLS) instances. (A producer user password is used to ob...

Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...

Execute the following steps to find how much ESD storage used for the FNO tenant(Customer) from the activation date to the current date. For ALM -> Go to Reporter --> Product Setup - Universe --> Select the fields [Partner Code, Partner Name, Partne...

Symptoms: A GET features REST request to get the details of the features that are mapped to a CLS instance with valid expiry license, returns an empty result. An example of the request returning an EMPTY response: Diagnosis: ...