FlexNet Operations Knowledge Base
Show Downloads w.r.t to bulk entitlements when login to EP using Web Register Key
Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...
Host a local Revenera license server to license FlexNet Operations On-Prem
Summary Solution for licensing FlexNet Operations locally. Ideal for closed network environments. Synopsis To make licensing and license updates easier, FlexNet Operations releases starting in 2016 moved to a Cloud-based license server hosted by Reve...
How to make the windows FNO on-premises write archived logs extension in .zip format instead of .gz?
Currently, Windows compatible FNO On-premises does archive of logs in .gz format. This makes an administrator difficult to see the archive logs without installing any 3rd party software in the same windows server/machine. This article describes step...
How to enable or reset Producer User and Password for CLS
From 2020 R3 FlexNet Operations administrators now have permission to enable and reset the Cloud Licensing Server (CLS) producer user password for both existing and future Cloud License Server (CLS) instances. (A producer user password is used to ob...
Unable to create connection to mail server from FlexNet Operations
Symptoms: After configuring the "Outbound Mail Server Host" and selecting "Outbound Mail Security" as "None" in FlexNet Operations under system-->configure-->FlexNet Platform Server, while testing it by using "Save config and Test Mail Server" but...
Login to End User Portal gives "Error Occurred" Return to login
Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
How to set MaxBorrowInterval to 0 in LLM when creating a License model
Set MaxBorrowInterval to 0 when creating a License Model in LLM would give an error "Value must be greater than or equal to 1" However, as a workaround, we can set some number (for an example 1) and create a License model and save. Then --> Open ...
How much ESD storage used
Execute the following steps to find how much ESD storage used for the FNO tenant(Customer) from the activation date to the current date. For ALM -> Go to Reporter --> Product Setup - Universe --> Select the fields [Partner Code, Partner Name, Partne...
How to Enable Cloud Monetization API Functionality on FlexNet Operations Cloud LLM
Summary The Cloud Monetization API (CMAPI) is a REST interface alternative for licensing certain software products. Support for Cloud Monetization API was introduced to FlexNet Operations Cloud LLM in 2020 R2 SP1. Before your client application can u...
Get Features REST call to Cloud License Server returns an empty response
How to edit entitlements and other FlexNet Operations entities in deployed state?
FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...
I don’t want users to be able to return licenses via the end user portal. How can the ‘Remove Licenses’ button be removed/hidden?
Remove Licenses option can be hidden through user permissions. Go to 'Roles & Permissions' --> All Roles --> Create New Role --> under Permissions --> Account Permissions - End-User Portal --> Deselect the 'Return' permission. This will hide ...
How to make a member password expiry permanent or avoid password reset policy in FNO-LLM?
In FNO-LLM by default, a user password will expire after a certain period. After this, the user must reset the password to continue using the FlexNet Operations(FNO) portal. This password reset policy can be avoided for a user or member by granting...
How to get the email address to populate in the "Ship-to email" field and send entitlement emails while creating entitlement?
This can be achieved programmatically i.e by using Web Services Integration. The <urn:shipToEmail>?</urn:shipToEmail> field in "createSimpleEntitlementRequest" method from the EntitlementOrderService can be used to populate the emails. Multiple em...
