FlexNet Operations Knowledge Base

Show Downloads w.r.t to bulk entitlements when login to EP using Web Register Key

Symptoms: When login into the End User Portal using the bulk entitlements web register key, it is giving a message "No products are available for download at this time. Please check again later" although the bulk entitlement has a valid product asso...

dekumar Flexera Nov 19, 2020

ALM Cloud ESD FlexNet Operations 2020 R1 How To On-premises Question

Host a local Revenera license server to license FlexNet Operations On-Prem

Summary Solution for licensing FlexNet Operations locally. Ideal for closed network environments. Synopsis To make licensing and license updates easier, FlexNet Operations releases starting in 2016 moved to a Cloud-based license server hosted by Reve...

by cvirata1 Pilgrim Nov 03, 2020

FlexNet Operations 2016 How To On-premises

How to make the windows FNO on-premises write archived logs extension in .zip format instead of .gz?

Currently, Windows compatible FNO On-premises does archive of logs in .gz format. This makes an administrator difficult to see the archive logs without installing any 3rd party software in the same windows server/machine. This article describes step...

dekumar Flexera Oct 08, 2020

ALM FlexNet Operations 2017 R1 FlexNet Operations 2018 R1 FlexNet Operations R4 How To On-premises Question

.gz .zip logger logs

How to enable or reset Producer User and Password for CLS

From 2020 R3 FlexNet Operations administrators now have permission to enable and reset the Cloud Licensing Server (CLS) producer user password for both existing and future Cloud License Server (CLS) instances. (A producer user password is used to ob...

mrathinam Revenera Sep 25, 2020

ALM Cloud How To How to enable Producer User How to enable Producer User Password LLM Question

Unable to create connection to mail server from FlexNet Operations

Symptoms: After configuring the "Outbound Mail Server Host" and selecting "Outbound Mail Security" as "None" in FlexNet Operations under system-->configure-->FlexNet Platform Server, while testing it by using "Save config and Test Mail Server" but...

dekumar Flexera Aug 20, 2020

ALM Defect Report Error Message FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 FlexNet Operations R4 How To

FNO-46070 Unable to create connection to mail server.Please check the configured parameters..

Login to End User Portal gives "Error Occurred" Return to login

Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...

dekumar Flexera Aug 13, 2020

ALM Cloud Error Message FlexNet Operations FlexNet Operations 2018 R1 FlexNet Operations 2020 R1 FlexNet Operations Cloud Hide log in With Activation ID option Hide log in With Entitlement ID option Hide log in With User Name option How To

The required flexnet configuration is not available to view this page

How to set MaxBorrowInterval to 0 in LLM when creating a License model

Set MaxBorrowInterval to 0 when creating a License Model in LLM would give an error "Value must be greater than or equal to 1" However, as a workaround, we can set some number (for an example 1) and create a License model and save. Then --> Open ...

mrathinam Revenera Aug 11, 2020

Cloud Error Message How To LLM Question

How much ESD storage used

Execute the following steps to find how much ESD storage used for the FNO tenant(Customer) from the activation date to the current date. For ALM -> Go to Reporter --> Product Setup - Universe --> Select the fields [Partner Code, Partner Name, Partne...

mrathinam Revenera Aug 10, 2020

ALM Cloud ESD File How To LLM

How to Enable Cloud Monetization API Functionality on FlexNet Operations Cloud LLM

Summary The Cloud Monetization API (CMAPI) is a REST interface alternative for licensing certain software products. Support for Cloud Monetization API was introduced to FlexNet Operations Cloud LLM in 2020 R2 SP1. Before your client application can u...

cvirata Revenera Community Admin Jun 26, 2020

How To LLM

Get Features REST call to Cloud License Server returns an empty response

Symptoms: A GET features REST request to get the details of the features that are mapped to a CLS instance with valid expiry license, returns an empty result. An example of the request returning an EMPTY response: Diagnosis: ...

mrathinam Revenera Jun 26, 2020

ALM Cloud How To

How to edit entitlements and other FlexNet Operations entities in deployed state?

FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...

dekumar Flexera May 28, 2020

ALM Cloud FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

I don’t want users to be able to return licenses via the end user portal. How can the ‘Remove Licenses’ button be removed/hidden?

Remove Licenses option can be hidden through user permissions. Go to 'Roles & Permissions' --> All Roles --> Create New Role --> under Permissions --> Account Permissions - End-User Portal --> Deselect the 'Return' permission. This will hide ...

mrathinam Revenera May 18, 2020

ALM Cloud How To On-premises

How to make a member password expiry permanent or avoid password reset policy in FNO-LLM?

In FNO-LLM by default, a user password will expire after a certain period. After this, the user must reset the password to continue using the FlexNet Operations(FNO) portal. This password reset policy can be avoided for a user or member by granting...

dekumar Flexera May 07, 2020

Cloud How To LLM Question

password password expiry password policy reset

How to get the email address to populate in the "Ship-to email" field and send entitlement emails while creating entitlement?

This can be achieved programmatically i.e by using Web Services Integration. The <urn:shipToEmail>?</urn:shipToEmail> field in "createSimpleEntitlementRequest" method from the EntitlementOrderService can be used to populate the emails. Multiple em...

SPraveen Revenera May 07, 2020

ALM Cloud How To

How to stop sending emails, but only log them in FlexNet Operations email sent history

This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...

dekumar Flexera May 07, 2020

ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

FlexNet Operations Knowledge Base