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Problem: Producer may not be able to see the Entitlements created using Webservices in FNO UI. Diagnosis: Please check if Entitlement created using webservices has any line items. An entitlement which is successfully created using webservices do ex...

Problem: When a query is edited with new field in the existing report, its not gettingdisplayed in the generated report. Solution: If it is a new query you can see all the objects in a first go. But if its a edited query, you may have to just insert...

Question: Portal admin user cannot see portal user role in the End user portal Answer: Flexnet Operation will have default permissions set for Portal admin user roles. Customers often change it according to their requirements. Kindly note the below ...

Problem:  In some situations, the line item details might be wrong. Once the line item is deployed, FNO will not allow to change the product details. Producer may realize it after distributing the line item details to the end user.  In such circumst...

Symptom Information for certain custom attributes are not being included in reports. Solution When creating a custom attribute, you (as a Producer) must ensure that the Copy to data warehouse option is selected on the Create Custom Attribute page (s...