The FlexNet Publisher Documentation Library (FNP_<version>_doclib.pdf) is provided as an Adobe PDF portfolio. Note that Adobe PDF portfolios are not supported in Chrome or Edge. The Adobe PDF extension for Chrome cannot handle Adobe PDF portfolios. Instead of opening the FlexNet Publisher Documentation Library in your browser, download the portfolio, then open it in Adobe Reader. ... View more

We get various responses of key-value pairs in the REST API response. ReceivedTime is one of the parameters that we see in the response. The receivedTime in /features endpoint is the License generated time in UTC for the mapped entitlement/activation code on the CLS. If new licenses are mapped, then the license-generated time will override all the previous timings for all the receivedTime in /features mapped to the CLS. ... View more

When you attempt to upgrade the database schema as part of a FlexNet Operations On-Premises upgrade, the Upgrade button displayed on the Configuration > Database > Manage Schema page in FlexNet Setup might be disabled. Note: FlexNet Setup is launched automatically (or manually) once the FlexNet Operations installer has completed the upgrade process. To help you troubleshoot, refer to the following list of some reasons why this button might be disabled when you expect it to be enabled. One or more database settings defined in Configuration > Database are incorrect. The database has already been upgraded. (To determine whether the database has been upgraded, check the plt_module table version. If the latest version is listed, the database has been upgraded.) FlexNet Operations is unable to connect to the database server. Here are some reasons why connectivity issues can occur: The Transport Layer Security (TLS) version on the database server differs from that on the application server. Incorrect database credentials have been provided. ... View more

When you have a FlexNet licensing-enabled application deployed in a desktop image on a Virtual Desktop Infrastructure (VDI) server and multiple clients in the same network need to access the application, a floating license might be the best solution for licensing the application. A floating license enables anyone (that is, any client) on the network to use the application, up to the limit specified in the license file or fulfilment record (a process known also as concurrent usage or network licensing). Additionally, floating licenses have no hostids on the individual FEATURE lines. This  means that in the license file when there are feature lines, for the floating license model the features can not be node-locked to a machine individually. However, these licenses require that a license server—that is, a license server manager and a vendor daemon—to be running to count the concurrent usage of licenses. This license can be on an external device in the network or on a virtual machine in the VDI environment (if that virtual machine has a unique MAC address in the VDI environment). Any client within the network who has access to the license server will be able to use the application in a VDI environment. Also, note that if a virtual machine in a VDI environment has a unique MAC address, the virtual machine can also be configured as a license server. ... View more

Symptoms: You will be able to create a feature name with characters of more than 30. The problem arises when you try to map it to a product. You won't be able to map the feature to the product. Diagnosis: First, check what is the Licensing Technology it's using. If its Flexnet Licensing Technology then as per design the Feature name should contain 30 characters or less. The name cannot contain spaces. The characters can be ASCII characters, numbers, periods, underscores, or hyphens. Solution: Make sure to keep the characters to less than 30 for the feature name with the product using Flexnet Licensing Technology. ... View more

Symptoms: When the customer tries to download a file more than 100 MB in the Reporter no report is getting downloaded and an error is seen. Diagnosis: The below error is seen: Maximum binary output size limit reached. Contact your BusinessObjects administrator. (Error: ERR_WIS_30271) While checking further this seemed to be an issue with the size of the binary stream. As a result of which, the Reporter team has provided the below solution. Solution: The reporter team has increased the binary stream's maximum size 100 MB to 500 MB. Now the customer will be able to download reports up to 500 MB in size which can be used for scheduled reports as well as download.       ... View more

Prior to 2022.01, if the source license server had inactive or expired add-ons, the return of a FlexNet Embedded Device with Expired/Inactivated Licenses was not allowed to succeed. Starting 2022.01, the Return of a FlexNet Embedded Device with Expired/Inactivated Licenses is allowed. Henceforth, a customer can request to have this behavior enabled explicitly. But the target server will not have INACTIVE or EXPIRED addons mapped to it. It will only contain ACTIVE ADDONS. NOTE : This fix works only on ALM. ... View more

FNO Data Access API can be used for this. The endpoint is: /data/api/v1/report/served-device .   You can use params of dateFrom to dateTo for a period of 30 days along with any of the following filters : accountID, accountName, siteName, servedClientHostID. This can be done only for a period duration of 30 days. If you want historic data for more than 30 days then maybe more runs of this query are required.   Request:      Response: { "description": "Report generated on '2021-11-18 07:45:28.587'", "params": { "mode": "batch", "query": { "accountID": { "$eq": "11223366" } }, "format": "json", "dateto": "2021-07-19", "datefrom": "2021-06-20" }, "status": { "executionTime": 180, "statusCode": 200, "statusMessage": "Success" }, "header": { "recordCount": -1, "totalPages": -1, "previousPageURL": "", "nextPageURL": "https://<URL>/data/api/v1/report/served-device?mode=BATCH&format=json&pastDays=1&limitRecords=500&dateFrom=2021-06-20&dateTo=2021-07-19&query=%7B%22accountID%22%3A%7B%22%24eq%22%3A%2211223366%22%7D%7D&requestID=cV9yYzotMQ==&pageNumber=2" }, "data": [ { "ServedClientHostID": "hcl2DLineSC3", "ServerHostID": "4D8ANEW5EG75", "DeviceAlias": "hcl2DLineSC3", "SiteName": "", "Notes": "", "DeviceUser": "", "Status": "NORMAL", "DeviceAccountID": "11223366", "DeviceAccountName": "TEST", "LastSyncTime": "2021-06-23 15:55:02.07", "FeatureName": "2DLine", "FeatureVersion": "1.0", "Quantity": "100", "Overage": "", "ExpirationDate": "", "LastModifiedDate": "2021-06-23 09:00:08.777" }   NOTE: If the request for "feature" is metered then there is no expiration date mentioned in the response. ... View more

Solution: This can be achieved by substituting a variable in the License Model, Vendor String attribute.   Details on the variable used: The variable for achieving this is "mappedQuantity". Syntax -  MappedQty:{mappedQuantity} to get the consumed/mapped count.   NOTE: This Vendor String attribute(Left of the screenshot) will be part of the 'Features' response of the License Server in REST API calls as seen in the screenshot attached(Right of the screenshot).       Similarly, you can use EntitlementLineItem.partNumber, EntitlementLineItem.productName,license_type to get the details of the Part number assigned to a Line Item, the product mapped to the Line Item, and the License Type mapped to it. ... View more

Symptoms: When clicked on any "Device" we see the error stating: "notFoundEntity". Flexnet.log shows: 2021-08-09 16:58:28,400 [default task-57] ERROR (fnofacade) [ADMN] Dao Error : BaseProductDAOImpl 2021-08-09 16:58:28,400 [default task-57] ERROR (lfs) [ADMN] notFoundEntity Diagnosis: This is a data issue where LFS is using the base_product_id which is removed on the FNO side. All the devices which don't have BASE_PRODUCT_ID set in LFS_HOST table are getting the BASE_PRODUCT_ID from LFS_HOST_TYPE. Find the base_product_id here. But that BASE_PRODUCT_ID is removed in the FNO database (EMB_BASE_PRODUCT table) causing the error message 'NotFoundEntity' for all of the devices that have this base_product_id. Solution: Remove this base_product_id from the LFS_HOST_TYPE table: update lfs_host_type set base_product_id=null where base_product_id='<ID>' ... View more

Overview of Transfer Split functionality in LLM can found in this  article  .   TransferSplitEnabled = true TransferSplitEnabled.TransferOrderActivationCodeToTarget = true   1)Create Order for Account1     2)View allocation   3)Split some to Account 2   4) create server for Account 1 and allocate some qty on that server, don't generate (now the available count will be set in the cert from account-1)   5)License is not generated, the available count is deducted from the total count that is being assigned to the Add-on:   6)Move the quantity back from Account 2 to Account1. Hence the Activation code of Account 2 is on Account 1 after the transfer.   7)The Addon-s have to be re-mapped on the Server, as the Activation ID present previously is not associated to any entitlement after the transfer: ... View more

What is a pool license? The pool licenses are basically a list of codes that are loaded into the system. When entitlement is created it pulls one of the codes from the pool and associates it with the order. Therefore, you can't manually assign a pool license code. Check for the License Group used on the Catalog/Product if it is pool-type license. When does the Converter template doesn't update License Codes? While uploading the converter template, we manually change the license codes/parameters. As per design and definition, assigning a pool license code is not possible due to which converter template doesn't update License Codes. ... View more

Get the associated Activation Code from the Reporter/ from the customer. Goto System -> Transaction History  Entity type -> Line Item -> Entity ID is the Activation Code of the corresponding Entitlement.   ... View more

The export of web service keys for Bulk Entitlement takes the number of keys that are displayed by default on the web service keys page.   To modify this limit goto,  Configure -> User Interface -> Records per Page -> The number per page you want to see example 1000 -> Save. Refresh the Web services key page, now you see 1000 keys are displayed.   To export them, Select All -> Export -> Selected Items.   The XML will now contain 1000 keys after the configuration changes are done as above.   NOTE: This will paginate all the other pages too and not just the web register keys page. ... View more

Overview of Transfer Split functionality in LLM can found in this  article  . 1)Allocation in Third Account (YT_Split3_t)     2)Split Partial from third Account to second Account(YT_Split2_t): Since the certificate of the second account now has status cancelled, the application should create a new certificate for the second account (YT_Split2_t) with a new activation code The certificate from the third account should keep its own activation code Eg : We split quantity 30 from Third Account (YT_Split3_t) to Second Account (YT_Split2_t) New Activation Code is seen for Account YT_Split2_t       NOTE :  Do this Action in EP if you want an email to be sent to the customer. ... View more