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How to use the Database Collection Module: Database collection module documentation reviews credential information needed to enable the collectionThe database module collects information about the connectivity of each schema within your database hos...
When to use this process: If more devices have been discovered for an Assessment than need to be licensed, you can use the the columns on the Collect Data > Licensing page to filter the list. If the available columns cannot be used to create your t...
Question: An employee is no longer with this company, how do I remove users from an assessment? Answer: First, navigate to "User Access" under the hamburger. Expand the "Current Users" or "People Who Haven't Accepted Your Invite" section. Note t...
Question: I have setup MFA and still cannot login and keeps asking me to enter MFA details Answer: The customer will get stuck in a loop of providing the MFA email and telephone number for MFA and when they get the finalization email and click t...
Question: We're seeing some latency issues collecting data from offshore. We're considering installing a second appliance. Do we create a new assessment for the second appliance, or do we add it to the existing assessment? How does this impact li...
Question: Once discovery and inventory are complete, how long does it take to get good performance data?Documentation mentions it could take 30 days to see reliable data. Is that the right target? Answer: On average, it takes approximately seve...
Question: Is there a way to stop a rescan that was started accidentally? Answer: At the current time, no. If a rescan has been started and is impacting the environment, disable the virtual machine network interface. This will allow the process t...
Question: I noticed we have 335 core licenses and 1 burst available. Initial scan found almost 32K items. Do we have enough licenses? How does the burst license work? Answer: The burst consists of 30-day licenses, in addition to the 335 core ...
Question: Our primary objective is to identify apps that are good candidates for public cloud (Azure) and also provide evidence for apps that should remain on-premise. Any tips to ensure our assessment stays focused on these two priorities? Ans...
Question: Because of the virtualization solution is Hyper-V, I'm not able to retrieve if the server is Physical or Virtual and I think it will be a little bit difficult to have the specific Hyper-V informations when we will scan the Hyper-V infrastr...
Question: Does the platform support AS400s? Answer: The platform does not support discovery and collection on AS400s.
Question: Discrepancy in Performance Metrics on Device Details and Economics Report Answer: The different data sets are expected due to the different collections methods for virtual machines versus operating system (OS) level polling. When viewi...
Question: Why do I not see ICMP or UDP protocol details on the Detailed Application Dependency Data report Answer: By default, the platform only evaluates TCP connections, the platform does not collect ICMP or UDP with Netstat. UDP collection re...
Question: Cloudscape gives us details about number of CPU only or does it considers number of cores also per CPU for both physical and virtual servers? Answer: You can view the Total CPUs and Total Cores in both the Total Cost of Ownership Repor...
Question: If two DC’s are connected via VPN and not MPLS connection, how can the RN150 device access the devices in the second data center? Answer: Along as the VPN connection is routable and access requirements are met than you can do the neces...
Question: Is it possible for the RN150 to scan the Containers or PAAS based assessment? Answer: Within a public cloud, we can scan your IAAS workloads (running supported OSs) assuming connectivity and access requirements are met. We do not supp...
Question: We have deleted the RISC appliance servers from our network, but all parties keep getting an offline email regularly. Would you please help me in stop getting below messages to all parties? Answer: The user must open a support ticket a...
Question: We entered Credential for F5 Load Balancer (using the SSH) and we got the access failure because of the failure of the command line « uname -s » failed (as mentioned in the image joined to this mail. How can we solve this issue. Answe...
Question: Are we able to purge the scan data? I didn't realize all the subnets were being added from the routers and ticked them. I now have a lot of out of scope data I would like to get rid of. Answer: The virtual appliance will attempt to po...
Question: We are seeing 'suspiciously small number of connections' error message when testing SQL databases. Answer: The suspiciously small number of connections warning means that we were able to access the database, but we did not observe any ...
