Question: We are seeing 'suspiciously small number of connections' error message when testing SQL databases. Answer: The suspiciously small number of connections warning means that we were able to access the database, but we did not observe any ...
Question: What are the bandwidth requirements? I understand it's minimal, but wanted to give the support teams some clarity. Answer: In terms of network utilization, there is no way for us to offer metrics into that as every environment and the...
Question: How frequently does the tool poll/snapshot? Is it every 5 minutes that the tool collects some data? Answer: During performance, the platform will poll performance counters on 5 minute intervals for Infrastructure, generic server, and ...
Question: How to fix df -P issues? I am getting the following as output.[MGMTPROD\func-us-cloudscape@n7intlweb67 ~]$ sudo df -P df: `/secure': Stale file handle Filesystem Answer: NFS is stateless by design, meaning that if a filesystem is mount...
Question: What Windows versions are supported? Answer: For Windows device inventory and collection, the platform uses Windows Management instrumentation. WMI is installed by default on all Windows desktop and server platforms. However, certain ...
Question: Can all connection information be exported for a single application stack? Answer: Yes, all connection information to and from a single application stack or multiple stacks can be exported in chunks of 100,000 records. This is done in ...
Question: Can Solaris 10 be inventoried via SNMP? Answer: Support is limited for Solaris 10. The problem with Solaris 10 is that the SNMP agent exposes the correct MIBs but does not actually implement the routines to populate them with data. Ess...
Question: Why are virtual machines being labeled as physical? (not via VMWare or EC2) Answer: Our physical/virtual determination is based only on whether we have a VMware VM or AWS entity we can associate with a device collected at the OS level,...
Question: Why are we getting Adaptive Server is unavailable or does not exist when attempting to inventory a MSSQL Database Answer: Incorrect port numbers were entered for the instances. (we currently show non default ports in use for the datab...
Question: I tried to validate a new vCenter for collection. I got an error message: Test Failed, Error: VMware API not available. Answer: It is possible the VMware API service is restricted. Below are instructions on verify the service is runni...
Question: Is there a way to mitigate impact in the monitored environment if servers are already heavily utilized? Answer: There is not a feature that allows the appliance to identify over utilized systems and modify it's queries to avoid further...
Question: What will happen if I don’t want to allow Sudo with no TTY or password? Answer: For SSH inventory and collection on supported Linux/AIX distributions, Sudo privilege or root account with no TTY or password is a hard requirement. When t...
Question: Do we have to deploy an RN50 on each Esxi host we want data capture from? Answer: Correct, one RN50 must be deployed per ESXi host. If only a single RN50 is deployed on an esxi host of choice, all flow rate to and from licensed devices...
Question: Why would I get netstat -anop TCP, Output [-] ERROR: NT_STATUS_ACCESS_DENIED? Answer: The Netstat command total failure is likely coming from the account you have configured not having the privileges to either run the netstat -anop TCP...
Question: What additional information is gained via the Database Module? Answer: The device will need to be licensed to see the schema information. If the database is already inventoried on the OS level, ex Windows, we will marry those two metho...
Question: Why do I have servers listed in the Windows Inaccessible list with SSH responses? Answer: These devices are presumably not mapped to any credentials, neither as SSH or Windows. Likely, these servers host Samba or some other service on ...
Question: Why am I getting netstat: [-] ERROR: NT_STATUS_BAD_NETWORK_NAME? Answer: Typically, this indicates that the RN150 cannot access the `ADMIN$` share on the remote system. Either because the system does not expose the `ADMIN$` share, or t...
Question: What is the purpose of the View Inventory Changes button when requesting a rescan? Answer: Selecting the 'View Changes' feature will cause the platform to re-inventory hosts. This feature is typically utilized after changes have occurr...
Question: Can I Deploy the RISC Networks appliances in Hyper-V? Answer: Currently the RN150 virtual appliance is only supported on VMware ESXi and VMware Player/Workstation/Fusion. The platform supports assessing Hyper-V servers and will assess ...
Question: We are seeing OVERALL STATUS: FAILURE with the validation and the server response is failed connection: Warning: Permanently added '10.136.40.173' (RSA) to the list of known hosts. Permission denied (publickey,password,keyboard-interactive...
