Question: Can device UIDs change in the reporting? Answer: Device UIDs can change due to the following reasons: Discovery of devices using multiple collection methods at different times (VMware and OS discovery methods) Device status state chan...
Question: The validation results show the error no output from reg. What does this error indicate? Answer: This error indicates a permissions issue with the user account where the account credential cannot access the $ADMIN share on the remote ...
Question: Does the CloudScape appliance support discovery using IPv6 addressing? Answer: The Cloudscape platform can report alternate NICs with IPv6 addresses, however discovery is still based on IPv4 subnet ranges.
Users can find the below training/troubleshooting videos in our YouTube channel: (Link Below) How to Create an Assessment in CloudScapeHow to Setup the Flex Deploy ApplianceHow to Deploy the Flex Deploy Appliance to vCenterHow to Deploy the RN150 ...
Summary of Collection: Summary: The summary of collection section will assist users with verifying the platform can monitor performance and traffic on licensed devices. Summary page: Device types : Listed is each of the device types that have been p...
Question: I am stuck in a loop when setting my Multi Factor Authentication (MFA) preferences. How can I resolve the issue? Answer: When experiencing issues when setting Multi Factor Authentication (MFA) preferences, please use the steps below. 1)Log...
Question: What are the NOC servers used for? Answer: Orchestration.riscnetworks.com ( 34.192.184.110, 34.192.195.90 ); This NOC will be used for command/control, authenticating users are entitled to access the assessment, and overall health monit...
Question: Is there a way that we can export the entire performance data collected into a CSV? Answer: The Economics Report will provide an overview of all devices rather than exporting metrics from each device found in the Device Detail...
Question: What information does support require before submitting a case: Answer: Can you please provide the following information using this support format: Assessment Name: Subscription Code:Detailed issue (Please elaborate on the issue your...
Question: What metrics are used to detail storage and network amounts? Answer: Network metrics are 'Bits' while other metrics such as storage I/O, memory, etc are in 'Bytes.'
Question: How often are the CloudScape appliances updated? Answer: Updates for both the appliance OS and for our custom applications are handled via 'apt'. Approximately every 24 hours the appliance checks our apt repository for any updates and aut...
This article will underline steps to run Private Cloud Resource Requirements Report; used to highlight the average utilization for traffic matrix of an instance. Please follow the following steps to replicate the report: 1. Click on Add intelligence...
This article will highlight how subscription admin can update service users account. Please note: Only subscription admin can do this. Please follow the following instructions to complete this action. 1. Log into your cloudscape environment 2. Click...
This article will highlight how Customers can seek additional information within the platform by Using the search Application & process page, for example, ‘Java version’. Please follow the following instructions to complete this transaction. 1. ...
This article highlights how to find information such as IP, CPU and MAC address for each network interface. Please follow the following instructions to complete this action. The asset section shall highlight all assets within your environment, along...
Question: How utilization information is calculated in the Economics report: Answer: Utilization is calculated using the 95th percentile. The platform will remove the top 5% of utilization to eliminate spikes that will influence the average. This ca...
Question: Why do the Source and Destination app/context/instance are unknown when there is no match in our application inventory? Answer: Source/Destination Process highlight if the appliance sees a TCP connection with process ID's but the process e...
Question:Which commands are required to discover servers in the CloudScape platform? Answer:The below commands are a hard requirement for successful Discovery and Performance collection on devices. This detail can be found running the SSH or Windows...
Question:What ports are required to connect the RN150 appliance to the Flex Deploy appliance Answer:The RN150 requires port 8080 and 443 for connection to the Flex Deploy appliance. Configuration of the Flex Deploy appliance requires port 8443 traff...
Question: Can Cloudscape support discovery of multilingual Operating System ? Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see...
