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Knowledge Base Articles

CloudScape - Inventory UID Change

Question: Can device UIDs change in the reporting? Answer: Device UIDs can change due to the following reasons: Discovery of devices using multiple collection methods at different times (VMware and OS discovery methods) Device status state chan...

RCharette by Level 9 Flexeran
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Summary of Collection tutorial

Summary of Collection: Summary: The summary of collection section will assist users with verifying the platform can monitor performance and traffic on licensed devices. Summary page: Device types : Listed is each of the device types that have been p...

BrooksW by Level 3 Flexeran
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NOC Servers

Question: What are the NOC servers used for?    Answer: Orchestration.riscnetworks.com ( 34.192.184.110, 34.192.195.90 ); This NOC will be used for command/control, authenticating users are entitled to access the assessment, and overall health monit...

mjamison by Flexera Alumni
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Update service users account

This article will highlight how subscription admin can update service users account. Please note: Only subscription admin can do this. Please follow the following instructions to complete this action. 1. Log into your cloudscape environment 2. Click...

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Application & Process page

  This article will highlight how Customers can seek additional information within the platform by Using the search Application & process page, for example, ‘Java version’.   Please follow the following instructions to complete this transaction. 1. ...

Economics report utilization

Question: How utilization information is calculated in the Economics report: Answer: Utilization is calculated using the 95th percentile. The platform will remove the top 5% of utilization to eliminate spikes that will influence the average. This ca...

Multiple Language Support

Question: Can Cloudscape support discovery of multilingual Operating System ?   Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see...

RCharette by Level 9 Flexeran
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