Question: The validation results show the error no output from reg. What does this error indicate? Answer: This error indicates a permissions issue with the user account where the account credential cannot access the $ADMIN share on the remote ...
Question: Does the CloudScape appliance support discovery using IPv6 addressing? Answer: The Cloudscape platform can report alternate NICs with IPv6 addresses, however discovery is still based on IPv4 subnet ranges.
Question: I am stuck in a loop when setting my Multi Factor Authentication (MFA) preferences. How can I resolve the issue? Answer: When experiencing issues when setting Multi Factor Authentication (MFA) preferences, please use the steps below. 1)Log...
Question: What information does support require before submitting a case: Answer: Can you please provide the following information using this support format: Assessment Name: Subscription Code:Detailed issue (Please elaborate on the issue your...
This article will underline steps to run Private Cloud Resource Requirements Report; used to highlight the average utilization for traffic matrix of an instance. Please follow the following steps to replicate the report: 1. Click on Add intelligence...
This article will highlight how Customers can seek additional information within the platform by Using the search Application & process page, for example, ‘Java version’. Please follow the following instructions to complete this transaction. 1. ...
Question:What ports are required to connect the RN150 appliance to the Flex Deploy appliance Answer:The RN150 requires port 8080 and 443 for connection to the Flex Deploy appliance. Configuration of the Flex Deploy appliance requires port 8443 traff...
Question: How long will it take for a Discovery scan to complete? Answer: A Discovery scan take anywhere from a couple of minutes, to a couple of days, or longer in some cases to complete. Completion time will be dependent on the number of subnets, ...
Question: How does the device Discovery process work? Answer: During the Discovery process, the RN150 virtual machine will use ICMP to verify a device is responsive. Once a reply is received, it will then check if WMI, SSH or SNMP ports are open. De...
Question: What is the Validate Credential feature used for? Answer: The credential validation feature is found in the Windows and Linux sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful...
Question: What is the Firewall report used for? Answer: The Firewall report will evaluate TCP connections recorded from devices and provide this detail for use in opening the correct ports for device communication in firewalls when a server is migra...
Question: Which web browser should I use when navigating the Portal? Answer: We have found that web browsers such as IE or Edge can be buggy with our Platform and may not properly work from time to time. For this reason, we recommend and support th...
Question:Please describe when a device is classified as a Database Instance? Answer:The "Database Instance" devicetype is reserved for database instances whose host devices are not in inventory (as determined by the host device having the same IP...
Question:How does the RN150 collect Linux Version Detail? Answer:The RN150 will collect the contents of /etc/os-release, specifically the value of PRETTY_NAME. If that fails, next the RN150 will proceed to attempt /etc/oracle-release and then /etc/re...
Question: Why is the command "which dmidecode" reporting as INCOMPLETE? Answer: "which: no dmidecode in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin)" Based on the above validation result, this is actually a full command failure, which resulted i...
Question:What do the different status returns mean when running the Validate Credential feature? Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...
Instructions for Applying Burst Licenses on Your Assessment: After completing the Discovery Scans, and confirming the devices you'd like to licensed for Performance Collection, below are the steps to apply 30 day Burst licenses: On the Collect Data ...
Question:Is there a limit to the number of subnets we can add in the virtual appliance? Answer:There is also no limit to the number of subnets you can load into the RN150 for scanning. The platform will scan no more than 4 Class B subnets at a time ...
Question:I clicked end assessment and now I cannot request a rescan. How do I restart the scan? Answer:Please note that selecting End Assessment will cause RN150 appliance to stop collection and no further scans can be selected. Typically, the user ...
Question: I would like to understand more on how cloudscape works out and orders locations - I have at least 6 physical datacentres ive scanned - The subnets are all over the place not matching the locations. Do I really need to go through all the s...
