Foundation / CloudScape Knowledge Base

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Knowledge Base Articles

Application & Process page

  This article will highlight how Customers can seek additional information within the platform by Using the search Application & process page, for example, ‘Java version’.   Please follow the following instructions to complete this transaction. 1. ...

Discovery Scan Time

Question: How long will it take for a Discovery scan to complete? Answer: A Discovery scan take anywhere from a couple of minutes, to a couple of days, or longer in some cases to complete. Completion time will be dependent on the number of subnets, ...

mjamison by Flexera Alumni
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Discovery Process

Question: How does the device Discovery process work? Answer: During the Discovery process, the RN150 virtual machine will use ICMP to verify a device is responsive. Once a reply is received, it will then check if WMI, SSH or SNMP ports are open. De...

mjamison by Flexera Alumni
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Credential Validation (usage)

Question: What is the Validate Credential feature used for? Answer: The credential validation feature is found in the Windows and Linux sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful...

mjamison by Flexera Alumni
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Firewall Report

Question: What is the Firewall report used for? Answer: The Firewall report will evaluate TCP connections recorded from devices and provide this detail for use in opening the correct ports for device communication in firewalls when a server is migra...

mjamison by Flexera Alumni
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Supported web browsers

Question: Which web browser should I use when navigating the Portal? Answer: We have found that web browsers such as IE or Edge can be buggy with our Platform and may not properly work from time to time.  For this reason, we recommend and support th...

mjamison by Flexera Alumni
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Database Instance Device Type

Question:Please describe when a device is classified as a Database Instance?   Answer:The "Database Instance" devicetype is reserved for database instances whose host devices are not in inventory (as determined by the host device having the same IP...

mjamison by Flexera Alumni
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Linux Version Detail

Question:How does the RN150 collect Linux Version Detail? Answer:The RN150 will collect the contents of /etc/os-release, specifically the value of PRETTY_NAME. If that fails, next the RN150 will proceed to attempt /etc/oracle-release and then /etc/re...

mjamison by Flexera Alumni
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Validate Credential return status

Question:What do the different status returns mean when running the Validate Credential feature?   Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...

mjamison by Flexera Alumni
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Cloudscape - Cannot Request Rescan

Question:I clicked end assessment and now I cannot request a rescan. How do I restart the scan? Answer:Please note that selecting End Assessment will cause RN150 appliance to stop collection and no further scans can be selected. Typically, the user ...

RCharette by Level 9 Flexeran
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ClouldScape - Location Detail

Question: I would like to understand more on how cloudscape works out and orders locations - I have at least 6 physical datacentres ive scanned - The subnets are all over the place not matching the locations. Do I really need to go through all the s...

RCharette by Level 9 Flexeran
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