Question: Hi I need to know how to either suppress alerts that the RISC appliance is offline (we are done with our assessment) or end the assessment. Answer: To stop the platform from sending offline notifications, you can select 'End Assessmen...
Question: is there any way to generate and/or export a list of all device issues across all app stacks? Answer: To export all device issues across all application stacks: 1. Shift select all application stacks, 2. Select ‘Apply’, 3. Select the S...
Question: Can Cloudscape tell what devices are Storage Devices? Answer: The platform only reports storage metrics from the OS level (Windows OS, VMware, etc) It is possible to inventory storage devices using SNMP however this will only provide ...
Question: I noticed a lot of servers were not in the report. When I go look them up in device detail they do not show up, but under assets they do. Answer: Only devices that are currently licensed or have been licensed in the past are eligible f...
Question: Service accounts are created on all servers but account name is same on all servers, passwords are different. Hence after 5 servers validation, service accounts are getting locked on other servers. Answer: The RN150 will attempt each c...
Question: What impact does the RN150 have to the environment? Answer: As every environment is different. We do not have the ability to predict if inventory or performance collection could significantly impact what could be an already over utilized...
Question: When I go to reset my password, it click the "set new password link" and I get the error "Invalid URL, Unable to reset password". Answer: It is possible a web caching issue is causing the page to not load correctly. Can you confirm thi...
Question: How can I add Location information Answer: Subnet location information can be updated by adding the location name in the 'Locations' box in the 'Update Locations' page (direct link below) https://portal.riscnetworks.com/app/locations...
Question: What does the ITOA platform mean by Orphaned - Virtual Machine and how do I fix it? Answer: Orphaned VMware devices are caused when a rescan occurs in the RN150 appliance, and the host/VM is not available for inventory as is reported ...
Question: What information will be collected by opening the below port? TCP 8443 Answer: Port 8443 is used for collecting Cisco UC (if Callmanager credentials are provided) and this port is also used to identify a Web server for the RISC RSCORE...
Question: Can we see a bandwidth average consumption/spikes of servers on Cloudscape dashboard? Answer: In the 'All Applications' page you can select an application stack to view the 'Average, 95th Value, and Maximum' values for each applicatio...
Question: Can we log in to RN150 Appliance using public IP. Answer: It is possible to deploy the RN150 appliance with a public IP address however this is officially not recommended due to security reasons.
Question: There are few ips whose overall validation is failing but most of the performance commands are successfully executed. We have decided to do the manual assessment by executing general memory, cpu & disk utilization commands. Could you pleas...
