Question: How do I gracefully shutdown to disable alerts? Answer: To shutdown gracefully and disable offline alerts you’ll need to click the “END Assessment” button from the RN150 UI. Goto Dashboard/Assessment Status/End Assessment. You can ...
Question: We attempted test and validation but it just seemed to spin and then timeout without any information Answer: Typically a timeout will indicate the remote IP is not IP reachable from the RN150 appliance subnet however, seeing 'Access ...
Question: We are seeing a number of devices in the asset report with ACCESS DENIED status. Answer: Access denied is received by the RN150 appliance from the remote server when the Windows credential does not have the correct privilege level to...
Question: How is Network Cloud Pricing calculated? Answer: Cloud pricing for network is 'worst case scenario'. The pricing is based on all egress traffic for each licensed device. The assumption is made that the egress traffic will exit the cl...
Question: What is the purpose of the Application Instance tag in the Assets section and can it also be applied to Linux? (In our environment for example there is no Linux tag for that but for Windows the content of the tag just says installed) ...
Question: Can we do storage to host mapping outside of mapping NFS? Answer: The platform can map NFS and SMB, and iSCSI from the O/S level (I.e., Microsoft iSCSO client). The platform cannot map from the VM host to nfs or block storage provide...
Question: What does it mean when an asset is labeled as "RISCdecom"? Answer: Devices are categorized as 'RISC-Decom' when a rescan has occurred and 'View Changes' was selected for the rescan, and the device did not respond successfully. (Time...
Question: How do we report the issues encountered? Example, If a device has exceeded the threshold for CPU utilization (I.e., > 90%). How is this calculated? When we see > 90% between polls? > 90% over the course of one minute, etc? Answer: Th...
Question: When the RN150 is collecting netstat data, does it use \\127.0.0.1\admin$ or does it use the connection IP, \\10.0.0.1\admin$? Answer: A DCE/RPC connection is then opened to deliver the command to the cmd.exe utility. The command iss...
Question: How can we tell when a specific device was licensed and/or unlicensed? Answer: There is no report which shows when a device was licensed or unlicensed. Using the Summary of Collection details, you can see if a device had been license...
Question: I have created a stack name, and set the stack name on a group of devices that are members. How long before I begin to see connectivity data in the portal? Answer: Data will typically populate in the portal after 2-3 hours of licensing...
Question: If I want to create a different assessment (having two different software product stacks run in parallel) is it best to deploy a second RN150, or scan the second product’s IP space and create a different stack on the same RN150? Answe...
Question: Why do I need to provide Domain Administrator or Local Administrator credentials for accessing Windows devices? Answer: The platform uses Windows Management Instrumentation (WMI.) This is a Microsoft service that requires domain or loc...
Question: Why do I need Sudo enabled for inventorying Linux/AIX devices? Answer: Some commands utilized during the collection processes require elevated privilege on the target system. This corresponds to elevation to the root account. If the us...
Question: We bought a license burst, why do we show 0 licenses available? Answer: The user must select “Start 30 day burst” in the licensing section to open the pool of licensing
Question: I receive the error "The following manifest file entry (line 1) is invalid: SHA256 (xxxxxxx.ovf)” when trying to deploy the RN150 appliance? Answer: This error is due to the vSphere client does not support SHA256. An alternative is to ...
Question: I have devices inventoried and licensed but many of the servers are showing in the Isolated Stack? Why don’t we see any connections? Answer: There are 2 common reasons devices can be categorized as ‘Isolated Devices:’ Once licensed, th...
Question: How do I add or change the subscription administrator to another user? Answer: Only the current subscription manager can request a user be added as a subscription manager. If the current subscription manager is no longer employed, the ...
Question: Can I deploy the RN150 appliance in AWS? Answer: No, Flexera does not ‘Officially’ support deploying the virtual appliance in AWS.
Question: Why are so many of our devices listed as ‘Inaccessible Devices?’ Answer: Devices must meet the following requirements to be inventoried by the platform: In ScopeICMP reachableA valid credential entered in the RN150Device must respond a...
