Question: How long will it take for a Discovery scan to complete? Answer: A Discovery scan take anywhere from a couple of minutes, to a couple of days, or longer in some cases to complete. Completion time will be dependent on the number of subnets, ...
Question: How does the device Discovery process work? Answer: During the Discovery process, the RN150 virtual machine will use ICMP to verify a device is responsive. Once a reply is received, it will then check if WMI, SSH or SNMP ports are open. De...
Question: What is the Validate Credential feature used for? Answer: The credential validation feature is found in the Windows and Linux sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful...
Question: What is the Firewall report used for? Answer: The Firewall report will evaluate TCP connections recorded from devices and provide this detail for use in opening the correct ports for device communication in firewalls when a server is migra...
Question: Which web browser should I use when navigating the Portal? Answer: We have found that web browsers such as IE or Edge can be buggy with our Platform and may not properly work from time to time. For this reason, we recommend and support th...
Question: Why are virtual machines being labeled as physical? (non-VMWare vm’s) Answer: The Platform physical/virtual determination is based only on whether the RN150 has a VMware VM entity we can associate with a device collected at the operating s...
This article highlights how to find stack membership help. You can view the stack membership documentation by selecting the "?" icon at the top right of the screen. A pop-up window will display the documentation as you hover your mouse cursor over e...
Question: Our platform currently uses MAC addresses as a unique identifier for systems discovered in the environment. Answer: The system having the IP address 10.151.32.66 has, through MAC address inspection, already been discovered and inventoried...
Question: Can the appliance throttle or step collection to avoid environmental impact? Answer: There is not a feature that allows the appliance to identify over-utilized systems and modify its queries to avoid further over utilization. It will be up...
Question:Please describe when a device is classified as a Database Instance? Answer:The "Database Instance" devicetype is reserved for database instances whose host devices are not in inventory (as determined by the host device having the same IP...
Question:How does the RN150 collect Linux Version Detail? Answer:The RN150 will collect the contents of /etc/os-release, specifically the value of PRETTY_NAME. If that fails, next the RN150 will proceed to attempt /etc/oracle-release and then /etc/re...
Question: Why is the command "which dmidecode" reporting as INCOMPLETE? Answer: "which: no dmidecode in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin)" Based on the above validation result, this is actually a full command failure, which resulted i...
Question:What do the different status returns mean when running the Validate Credential feature? Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...
Question: The appliance shows Web Error: An error occurred during code validation? Can you explain this error? Answer: The error Web Error: An error occurred during code validation indicates the appliance has partial connectivity to our NOC servers....
Question: During the scan the AIX servers are creating large amounts of lsof files and not clearing out? Answer: The incorrect version of LSOF is installed for the version of AIX, and it is incompatible. Recommend verifying correct version of LSOF...
Question: How does CloudScape match cloud instances? Answer: Currently When the Calculate Cloud Pricing feature is utilized, the feature will not take into consideration optimized instances for a specific Platform. Instance matching is based solely ...
Question: We see many timeouts in the Assets Errors section, what are the timeout thresholds for discovering Linux devices? Answer: Information on SSH RN150 Appliance timeout metrics for commands and connections from RN150 to Linux/AIX servers : C...
Instructions for Applying Burst Licenses on Your Assessment: After completing the Discovery Scans, and confirming the devices you'd like to licensed for Performance Collection, below are the steps to apply 30 day Burst licenses: On the Collect Data ...
Question:How do we see VIP information from the load balancers? Answer:F5 load balancers require SSH credentials for VIP detail, SNMP collection does not support the collection of VIP detail. (The platform only supports SNMP collection for Netscaler...
Question:We just received our subscription key, can you tell us how to start the assessment? Answer:Please find the below link for documentation and other resources for getting started with the Cloudscape/Foundation platform.https://learn.flexera.co...
