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Knowledge Base Articles

Multiple Language Support

Question: Can Cloudscape support discovery of multilingual Operating System ?   Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see...

RCharette by Level 9 Flexeran
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Credential Validation (usage)

Question: What is the Validate Credential feature used for? Answer: The credential validation feature is found in the Windows and Linux sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful...

mjamison by Flexera Alumni
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Validate Credential return status

Question:What do the different status returns mean when running the Validate Credential feature?   Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...

mjamison by Flexera Alumni
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Discovery Issues - Access Denied

Question:  We are seeing a number of devices in the asset report with ACCESS DENIED status.   Answer:  Access denied is received by the RN150 appliance from the remote server when the Windows credential does not have the correct privilege level to...

RCharette by Level 9 Flexeran
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Assets - RISC-Decom

Question:  What does it mean when an asset is labeled as "RISCdecom"?    Answer:  Devices are categorized as 'RISC-Decom' when a rescan has occurred and 'View Changes' was selected for the rescan, and the device did not respond successfully. (Time...

RCharette by Level 9 Flexeran
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Device Details - Issue Details

Question:  How do we report the issues encountered? Example, If a device has exceeded the threshold for CPU utilization (I.e., > 90%). How is this calculated? When we see > 90% between polls? > 90% over the course of one minute, etc?   Answer:  Th...

RCharette by Level 9 Flexeran
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Deployment - SHA256 Error

Question: I receive the error "The following manifest file entry (line 1) is invalid: SHA256 (xxxxxxx.ovf)” when trying to deploy the RN150 appliance?   Answer: This error is due to the vSphere client does not support SHA256. An alternative is to ...

RCharette by Level 9 Flexeran
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Discovery - Inaccessible Devices

Question: Why are so many of our devices listed as ‘Inaccessible Devices?’   Answer: Devices must meet the following requirements to be inventoried by the platform: In ScopeICMP reachableA valid credential entered in the RN150Device must respond a...

RCharette by Level 9 Flexeran
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Logging In - MFA Issues

Question: I have setup MFA and still cannot login and keeps asking me to enter MFA details   Answer: The customer will get stuck in a loop of providing the MFA email and telephone number for MFA and when they get the finalization email and click t...

RCharette by Level 9 Flexeran
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NFS Filesystem - df -P Error

Question: How to fix df -P issues? I am getting the following as output.[MGMTPROD\func-us-cloudscape@n7intlweb67 ~]$ sudo df -P df: `/secure': Stale file handle Filesystem   Answer: NFS is stateless by design, meaning that if a filesystem is mount...

RCharette by Level 9 Flexeran
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