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Question: The validation results show the error no output from reg. What does this error indicate? Answer: This error indicates a permissions issue with the user account where the account credential cannot access the $ADMIN share on the remote ...
Question:Which commands are required to discover servers in the CloudScape platform? Answer:The below commands are a hard requirement for successful Discovery and Performance collection on devices. This detail can be found running the SSH or Windows...
Question: Can Cloudscape support discovery of multilingual Operating System ? Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see...
Question: What is the Validate Credential feature used for? Answer: The credential validation feature is found in the Windows and Linux sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful...
Question: Why is the command "which dmidecode" reporting as INCOMPLETE? Answer: "which: no dmidecode in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin)" Based on the above validation result, this is actually a full command failure, which resulted i...
Question:What do the different status returns mean when running the Validate Credential feature? Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...
Question: The appliance shows Web Error: An error occurred during code validation? Can you explain this error? Answer: The error Web Error: An error occurred during code validation indicates the appliance has partial connectivity to our NOC servers....
Question: We have detected activity related to wmiexec.py Target Execution (event classification: targeted lateral movement) on your host. What does the discovery process do on a Windows server? Why does it appear to be performing or using a common ...
Question: We selected start assessment but received an error to contact support? Answer: Selecting 'Start Assessment' while another HealthCheck assessment is currently running will cause the Flex balance to be decremented by one. Once your Flex ...
Question: We received an email saying the appliance is offline however we verified the VM is online. Did we lose collection? Answer: It is not uncommon to see offline notifications and as long as the appliance is able to reconnect within 4-8 ho...
Question: We are unable to collect Netstat on some of our servers. The Windows validation is showing netstat -anop TCP Output [-] ERROR: NT_STATUS_LOGON_FAILURE. Answer: Please verify removing the domain portion in the user field and inputting i...
Question: While discovering the servers from RN150 appliance, it fails with reason "NTSTATUS: NT code 0xc002001b - NT code 0xc002001b". Answer: The NT code 0xc002001b, indicates RPC_NT_CALL_FAILED (The remote procedure call failed.) This indicat...
If you see several devices in the asset report with “ACCESS DENIED” status, this may be due to the Windows credential not having the right privilege level to access the WMI classes. The user account must have local or domain administrator privilege ...
Question: What does it mean when an asset is labeled as "RISCdecom"? Answer: Devices are categorized as 'RISC-Decom' when a rescan has occurred and 'View Changes' was selected for the rescan, and the device did not respond successfully. (Time...
Question: How do we report the issues encountered? Example, If a device has exceeded the threshold for CPU utilization (I.e., > 90%). How is this calculated? When we see > 90% between polls? > 90% over the course of one minute, etc? Answer: Th...
Question: I receive the error "The following manifest file entry (line 1) is invalid: SHA256 (xxxxxxx.ovf)” when trying to deploy the RN150 appliance? Answer: This error is due to the vSphere client does not support SHA256. An alternative is to ...
Question: Why are so many of our devices listed as ‘Inaccessible Devices?’ Answer: Devices must meet the following requirements to be inventoried by the platform: In ScopeICMP reachableA valid credential entered in the RN150Device must respond a...
Question: I have setup MFA and still cannot login and keeps asking me to enter MFA details Answer: The customer will get stuck in a loop of providing the MFA email and telephone number for MFA and when they get the finalization email and click t...
Question: We have deleted the RISC appliance servers from our network, but all parties keep getting an offline email regularly. Would you please help me in stop getting below messages to all parties? Answer: The user must open a support ticket a...
Question: How to fix df -P issues? I am getting the following as output.[MGMTPROD\func-us-cloudscape@n7intlweb67 ~]$ sudo df -P df: `/secure': Stale file handle Filesystem Answer: NFS is stateless by design, meaning that if a filesystem is mount...
