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Last Week's statistics are missing from the SVM dashboard

Last Week's statistics are missing from the SVM dashboard

Summary

Dashboard doesn't show statistics from the last week.
This can happen when certain server cronjobs fail and remain down for some time. 
The data loss requires the SVM to build a new picture by re-tracking the entire weekly period.

Symptoms

The dashboard in the SVM interface shows no statistics for the last week's data.

User-added image

Cause

Cronjobs at the backend server had failed to either start or generate and track data continuously which leads to "re-establishment of the full picture" by the server which normally takes in up to a week. 

Resolution

You should report such cases to Flexera support through your community account or by email report. 
When this happens on SVM On-Prem edition, the organization should troubleshoot along with support. 
The first suggestion is to check for KB articles for your specific error message and then contact support. 

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Version history
Revision #:
2 of 2
Last update:
‎Sep 25, 2019 07:50 PM
Updated by:
 
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