InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Revenera Community Admin Sep 08, 2022

InstallShield InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield 2019 InstallShield 2019 Express InstallShield Legacy Versions

Authoring a Silent Installation

SummaryA silent installation runs on its own, without any end-user interaction. This article steps through how to author a silent installation for InstallScript and InstallScript MSI projectsSynopsisA silent installation runs on its own, without any ...

by acurry Flexera Alumni Apr 05, 2022

How To InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield Legacy Versions

Error code 1642

SummaryRuntime Error 1642 when trying to install a PatchSymptomsWhen trying to install a patch a popup appears that says: ?The upgrade patch cannot be installed by the Windows Installer Service because the program to be upgraded may b...

by acurry Flexera Alumni Sep 14, 2021

Error Message InstallShield 2015 Premier InstallShield 2015 Professional InstallShield Legacy Versions

Build Warning -1027 Not Issued When Timestamp Not Generated

SummaryPrior to IS 2015, when a build fails to create a timestamp for the signature, a build warning -1027 is issued. Starting from IS 2015 however, no warning or error appears even if the resulting build has no timestamp on the signature.SymptomsPri...

Jellou Level 4 Flexeran Jan 27, 2021

Defect Report InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional

Displaying a File Open Browse Dialog in a Basic MSI project

SummaryThis article discusses how to display a file open / browse dialog in a Basic MSI project.SynopsisThis article discusses how to display a file open / browse dialog in a Basic MSI project.DiscussionLaunching a File Open / Browse Dialog This inf...

Revenera_Ian Revenera Moderator Oct 01, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield Legacy Versions

Setting INSTALLDIR Based on a System Search and Install a Product to an Existing Destination

SummaryThis article explains how to locate an existing installation, another product, or some other specific location on a target machine during installation and then use this location as the destination for the current install.SynopsisA common insta...

by acurry Flexera Alumni Oct 01, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Premier InstallShield 2016 Professional

Build Error 7141

SummaryDiscusses the possible causes of Build Error 7141 during the build processSymptomsDuring a build, you receive the following build error: ISDEV : error -7141: An unexpected error occurred embedding file <path to setup.exe>CauseOften this buil...

by acurry Flexera Alumni Jul 01, 2020

Error Message InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield Legacy Versions

LogonInformation or SdLogonInformation Dialog Displays "Server not Found" Error

SummaryLogonInformation or SdLogonInformation dialogs showing "Server not Found"SymptomsYou may see a blank list of domains, or get a "Server not Found" error when attempting to use the LogonInformation or SdLogonInformation dialogs.CauseThis can be ...

by acurry Flexera Alumni May 14, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional InstallShield Legacy Versions

Print Button on Slate Skinned License Dialog is Not Aligned Properly

SummaryInformation on alignment problem with print button on Slate skinned dialog and how to workaround this issueSymptomsIf you are using skinned dialog with your InstallScript or InstallScript MSI installation, specifically Slate, there is an align...

by phong Level 4 Mar 18, 2020

Defect Report InstallShield 2015 Premier InstallShield 2015 Professional

Slate skin on an InstallShield MSI project, the Print button is too far to the right

SummaryWhen using the Slate Skin the print button is not centered correctlySymptomsWhen using the Slate skin in an InstallScript MSI project the print button is not correct as shown belowCauseThis is caused by issues with the Slate Skin and is a know...

dpiarowski Level 4 Flexeran Mar 18, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional

Manage Identically Named Elements in the XML File Changes View

SummaryHow to configure the InstallShield XML File Changes view to assure the correct element is affected during execution of the installationSynopsisOften, an XML file contains multiple elements with the same name. This article explains how to conf...

by acurry Flexera Alumni Jan 23, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional

Build Warning -4354

SummaryThis article provides some information on build warning -4354.SymptomsWhen building your project in InstallShield, you may receive the following error... ISDEV : warning -4354: The build was unable to extract COM information from the file MyD...

by phong Level 4 Dec 17, 2019

Error Message InstallShield 2015 Premier InstallShield 2015 Professional

Error 27504 SQL version requirements not met. This installation requires Microsoft SQL Server 11.00.x or later

SummaryRuntime error 27504 related to the CU7 and later (CU8) Microsoft updates applied to SQL serverSymptomsRuntime error when invoking custom action with entrypoint: ISSQLQueryDatabases:Error 27504 SQL version requirements not met <Server Name\inst...

by GeorgeK Flexera Alumni Nov 30, 2019

Defect Report InstallShield 2015 Premier InstallShield 2015 Professional InstallShield Legacy Versions

PowerShell cmdlet get-property used in a Custom Action

SummaryHow-To Example on getting MSI property from PowerShell script using InstallShield 2015 or newerSynopsisIf you are using InstallShield 2015 or newer, you can use cmdlets, which will let you interact (get and set Windows Installer properties) wi...

by GeorgeK Flexera Alumni Sep 11, 2019

How To InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Premier InstallShield 2016 Professional

Running a Batch File from Your Setup

SummaryThis article discusses how to launch a .bat file from a setup with Installscript.SynopsisThis article discusses how to launch a .bat file from a setup with Installscript. The article applies to Basic MSI, InstallScript and InstallScript MSI Pr...

by acurry Flexera Alumni Sep 06, 2019

InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Premier InstallShield 2016 Professional InstallShield Legacy Versions Product & Release Info

InstallShield Knowledge Base