InstallShield Knowledge Base

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InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

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Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...
by Community Manager tony_flexera Community Manager

HOTFIX: Install Fails With Error 1001 When a .NET Installer Class Component is Present in InstallShield 2015 SP1

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SummaryWhen an install containing a .NET installer class component is built on a machine with a certain version of.NET 4.6, the resulting install fails with error 1001.SymptomsWhen an install containing a .NET installer class component is built on a ...
by Flexera Jell-O Flexera

Build Error -5002: Product Configuration Is Not Found In The Specified Project

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SummaryISDEV : error : -5002: Product Configuration 'Default Configuration' is not found in the specified project. Verify that the Product Configuration name is correct.SymptomsWhen building an InstallShield project, one may encounter the following b...
by Flexera Jell-O Flexera

Windows Update KB3072630 causes Registry permission changes to HKCU to fail

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SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...
by nbikos Pilgrim

Error 7354 When Building MSI

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SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...
by Flexera Ken536 Flexera

ISDEV : fatal error -4340: Internal build error

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SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...
by Flexera GeorgeK Flexera

The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

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SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...
by Flexera GeorgeK Flexera

InstallShield Build Error: fatal error 0

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SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...
by Flexera Flexera_Ian Flexera

Installing Fonts Without Registering Them in the Registry

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SummaryThis article provides information on installing fonts without registering them with Windows.SynopsisThis article provides various methods of installing fonts without registering them when using a Basic MSI or InstallScript MSI project. By def...
by Flexera Jell-O Flexera

Removal of Outdated and Obsolete Items in InstallShield 2013

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SummaryAs of InstallShield 2013, InstallShield no longer has support for a number of outdated technologies. Many of these technologies have reached their end-of-life milestone and are no longer supported by Microsoft. This article contains a list of ...
by Flexera pmillward Flexera

Installation Results in "Setup Launcher Unicode Has Stopped Working"

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SummaryDiscussion about the problem and cause during installation of message "Setup Launcher Unicode Has Stopped Working"SymptomsDuring installation the setup will display an ?Setup Launcher Unicode Has Stopped Working? error message as the product i...
by Flexera GeorgeK Flexera