InstallShield Knowledge Base

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InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

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Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...
by Community Manager tony_flexera Community Manager

SHA-256を使用したデジタル署名はWindows VistaおよびWindows Server 2008で無効になる

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Summary InstallShield 2015でSHA-256を使用したデジタル署名をおこなったインストーラはWindows VistaおよびWindows Server 2008で認証されません。 Symptoms InstallShield 2015でSHA-256によりデジタル署名をおこなったインストーラはWindows VistaおよびWindows Server 2008で実行できません。これらのOS上にインストーラ・ファイルのプロパティ・ダイアログの「デジタル署名の詳細」には”...
by Community Manager cvirata Community Manager

HOTFIX: Install Fails With Error 1001 When a .NET Installer Class Component is Present in InstallShield 2015 SP1

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SummaryWhen an install containing a .NET installer class component is built on a machine with a certain version of.NET 4.6, the resulting install fails with error 1001.SymptomsWhen an install containing a .NET installer class component is built on a ...
by Flexera Jell-O Flexera

Error launching InstallShield: Cannot connect to license server system (-15,570)

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SummaryIf you have a node locked licence that is activated by entering your serial number into the software, but have accidentally clicked the 'Configure License Server' option, this article will help to return to the normal activation window.Symptom...
by Flexera tmullin Flexera

Build Error -5002: Product Configuration Is Not Found In The Specified Project

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SummaryISDEV : error : -5002: Product Configuration 'Default Configuration' is not found in the specified project. Verify that the Product Configuration name is correct.SymptomsWhen building an InstallShield project, one may encounter the following b...
by Flexera Jell-O Flexera

Couldn't Resolve Assembly By Name Microsoft.IIS.PowerShell.Framework

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SummaryPowershell custom actions fail based on modules not available.SynopsisPowershell custom actions will not work as expected if "import" statements that required DLLS need to be loaded into the process. DiscussionVerbose install logs indicate sim...
by Flexera GeorgeK Flexera

Windows Update KB3072630 causes Registry permission changes to HKCU to fail

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SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...
by nbikos Pilgrim

Error 7354 When Building MSI

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SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...
by Flexera Ken536 Flexera

ISDEV : fatal error -4340: Internal build error

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SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...
by Flexera GeorgeK Flexera

The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

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SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...
by Flexera GeorgeK Flexera