InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Community Manager Jul 24, 2019

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InstallShield 2016 Known Issues

SummaryInstallShield 2016 Known IssuesSynopsisThis article contains a list of hyperlinks to articles about known issues, workarounds, hotfixes, and related information for InstallShield 2016. The article will be updated as new information becomes av...

tony_flexera Community Manager Nov 20, 2018

InstallShield 2016 Premier InstallShield 2016 Professional Product & Release Info

Error launching InstallShield: Cannot connect to license server system (-15,570)

SummaryIf you have a node locked licence that is activated by entering your serial number into the software, but have accidentally clicked the 'Configure License Server' option, this article will help to return to the normal activation window.Symptom...

tmullin Flexera Nov 20, 2018

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Build Error -5002: Product Configuration Is Not Found In The Specified Project

SummaryISDEV : error : -5002: Product Configuration 'Default Configuration' is not found in the specified project. Verify that the Product Configuration name is correct.SymptomsWhen building an InstallShield project, one may encounter the following b...

Jell-O Flexera Nov 16, 2018

Error Message InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018

Couldn't Resolve Assembly By Name Microsoft.IIS.PowerShell.Framework

SummaryPowershell custom actions fail based on modules not available.SynopsisPowershell custom actions will not work as expected if "import" statements that required DLLS need to be loaded into the process. DiscussionVerbose install logs indicate sim...

GeorgeK Flexera Jul 09, 2019

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Installshield Error 7354 When Building MSI with MoveFile Table Entry

SummaryError 7354 occurs when building MSI project with entries in the MoveFile table.SymptomsError 7354 occurs when building MSI project with entries in the MoveFile table using Installshield. ISDEV : error -7354: The English (United States) value ...

Ken536 Flexera Nov 15, 2018

How To InstallShield 2016 Premier InstallShield 2016 Professional

Windows Update KB3072630 causes Registry permission changes to HKCU to fail

SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...

by nbikos Pilgrim Nov 14, 2018

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Error 7354 When Building MSI

SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...

Ken536 Flexera Nov 14, 2018

ISDEV : fatal error -4340: Internal build error

SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...

GeorgeK Flexera Nov 14, 2018

32-bit and 64-bit Installation Support

SummaryThis article discusses the limitations and workaround of creating a single installation package for 32-bit and 64-bit Basic MSI?s.SynopsisWhilst it is not possible to create an MSI installer for both 32 and 64bit applications, we can create a ...

shunt Flexera Nov 07, 2018

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The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...

GeorgeK Flexera Nov 07, 2018

Creating Predetermined User Accounts at Run Time on Windows

SummaryThis article discusses how to create predetermined user accounts at runtime on Windows.SynopsisThis article discusses how to create predetermined user accounts at runtime on Windows.DiscussionCreating Predetermined User Accounts at Run Time I...

Flexera_Ian Flexera Oct 15, 2018

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Creating MSI Update Packages

SummaryThis article describes the database changes required for different types of MSI updatesSynopsisThis article describes the database changes required for different types of MSI updates, and describes how to use the tools provided in InstallShiel...

GeorgeK Flexera Oct 12, 2018

InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 Product & Release Info

InstallShield Build Error: fatal error 0

SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...

Flexera_Ian Flexera Sep 28, 2018

Suite event on system reboot

SummaryDiscussion regarding ways to handle/maintain states during Suite Project rebootSynopsisThe Suite/Advanced UI engine does not maintain states to track which events have run or not run. Therefore, you may need to define Property Comparison condi...

GeorgeK Flexera Jul 25, 2018

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