InstallShield Knowledge Base

How to Use Flexera Support Chat to Help with InstallShield License Activation

To help our customers expedite their license activation, we've set up a Flexera Support Chat feature in the case management portal. To initiate a chat and get assistance with your license activation: Sign into the community Navigate to Get Support ...

cvirata Community Manager Mar 31, 2020

Community Enhancements How To

Print Button on Slate Skinned License Dialog is Not Aligned Properly

SummaryInformation on alignment problem with print button on Slate skinned dialog and how to workaround this issueSymptomsIf you are using skinned dialog with your InstallScript or InstallScript MSI installation, specifically Slate, there is an align...

by phong Pilgrim Mar 18, 2020

Defect Report InstallShield 2015 Premier InstallShield 2015 Professional

Slate skin on an InstallShield MSI project, the Print button is too far to the right

SummaryWhen using the Slate Skin the print button is not centered correctlySymptomsWhen using the Slate skin in an InstallScript MSI project the print button is not correct as shown belowCauseThis is caused by issues with the Slate Skin and is a know...

dpiarowski Flexera Mar 18, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional

InstallShield StandAlone Build with Docker

InstallShield StandAlone Build with Docker Build your own Docker Image with InstallShield SAB On a machine where Docker is installed, create Folder (eg: ISDockerBuild). Copy InstallShield SAB installer (eg: InstallShield2019R3StandaloneBuild.exe)...

sparameshwara Community Manager Feb 25, 2020

InstallShield 2019

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Community Manager Feb 21, 2020

InstallShield InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield 2019 InstallShield 2019 Express InstallShield Legacy Versions

Manage Identically Named Elements in the XML File Changes View

SummaryHow to configure the InstallShield XML File Changes view to assure the correct element is affected during execution of the installationSynopsisOften, an XML file contains multiple elements with the same name. This article explains how to conf...

by acurry Wanderer Jan 23, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional

Digital Signing Patch for InstallShield 2015 SP2 and above

Summary InstallShield digital signing feature uses a timestamp server from Symantec which is being decommissioned (more details here) and migrated to Digicert. Signing with new Digicert URL causes a breakage in Digital Signing Symptoms When signing ...

vdonga Moderator Jan 21, 2020

InstallShield

Runtime Error: Failed to load CLR - Error 0x80131700

Summary Error Failed to load CLR – Error will occur when installing the setup with PowerShell custom Action or any .net dll Synopsis This information applies to the following InstallShield project types: Basic MSI InstallScript MSI When the instal...

varul Flexera Jan 10, 2020

Error Message

Build Warning -4354

SummaryThis article provides some information on build warning -4354.SymptomsWhen building your project in InstallShield, you may receive the following error... ISDEV : warning -4354: The build was unable to extract COM information from the file MyD...

by phong Pilgrim Dec 17, 2019

Error Message InstallShield 2015 Premier InstallShield 2015 Professional

Error 27504 SQL version requirements not met. This installation requires Microsoft SQL Server 11.00.x or later

SummaryRuntime error 27504 related to the CU7 and later (CU8) Microsoft updates applied to SQL serverSymptomsRuntime error when invoking custom action with entrypoint: ISSQLQueryDatabases:Error 27504 SQL version requirements not met <Server Name\inst...

GeorgeK Flexera Nov 30, 2019

Defect Report InstallShield 2015 Premier InstallShield 2015 Professional InstallShield Legacy Versions

HOTFIX: Vulnerabilities in installers created from InstallShield 2018 R2 due to zlib 1.2.3

Symptoms: Vulnerabilities CVE-2016-9843, CVE-2016-9842, CVE-2016-9841, CVE-2016-9840 are generically flagged against version 1.2.8 and less of zlib. Although there is no specific tagging of zlib version 1.2.3, InstallShield has proactively upgraded ...

JayantIyer Flexera Oct 24, 2019

InstallShield 2018 InstallShield 2019

How to enable minor upgrade in Suite/Advanced UI MSI packages?

Advanced UI and Suite/Advanced UI installations are bootstrap applications that package together installations and InstallShield prerequisites as a single installation while providing a unified, fully customizable user interface. They use a setup la...

JayantIyer Flexera Oct 23, 2019

InstallShield 2019

Error 27502. Could Not Connect To Microsoft SQL Server Using TLS 1.2 (Transport Layer Security 1.2)

SummaryInformation about establishing SQL connection over TLS 1.2 using InstallShieldSynopsisIncluding SQL scripts in a Basic MSI project is organized by connection. No script can run on a server until a connection has been established. InstallShield...

GeorgeK Flexera Oct 12, 2019

How To

FlexNet Connect Software Manager Error 13030 / Error 13034

SummaryWhen launching an InstallShield, AdminStudio or the FlexNet Connect Software Manager you may be prompted with Error 13030 / Error 13034.SymptomsWhen launching an InstallShield or the FlexNet Connect Software Manager you may be prompted with on...

RQuinn Flexera Oct 07, 2019

How To

How to Show a Progress Bar in the Dialog

SummaryThis article discusses how to display a progress bar indicator when copying files.SynopsisThis article discusses how to display a progress bar indicator when copying files.DiscussionThe following code can be used display a progress bar. The pr...

by acurry Wanderer Sep 18, 2019

How To InstallShield Legacy Versions