InstallShield Knowledge Base

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InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

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Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...
by Community Manager tony_flexera Community Manager

Build Error 9552

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Summary Error 9552 occurs while building the MSIX package. Symptoms Building a release is when an unexpected error displays MSIX App file entry. Cause This build error may be caused while adding payload file/folder to the MSIX package. Workaround To...
by Flexera JayantIyer Flexera

Error 7354 When Building MSI

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SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...
by Flexera Ken536 Flexera

ISDEV : fatal error -4340: Internal build error

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SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...
by Flexera GeorgeK Flexera

32-bit and 64-bit Installation Support

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SummaryThis article discusses the limitations and workaround of creating a single installation package for 32-bit and 64-bit Basic MSI?s.SynopsisWhilst it is not possible to create an MSI installer for both 32 and 64bit applications, we can create a ...
by Flexera shunt Flexera

Creating Predetermined User Accounts at Run Time on Windows

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SummaryThis article discusses how to create predetermined user accounts at runtime on Windows.SynopsisThis article discusses how to create predetermined user accounts at runtime on Windows.DiscussionCreating Predetermined User Accounts at Run Time I...
by Flexera Flexera_Ian Flexera

Creating MSI Update Packages

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SummaryThis article describes the database changes required for different types of MSI updatesSynopsisThis article describes the database changes required for different types of MSI updates, and describes how to use the tools provided in InstallShiel...
by Flexera GeorgeK Flexera

InstallShield Build Error: fatal error 0

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SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...
by Flexera Flexera_Ian Flexera

Issue Running Setup.exe From Root Drive

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SummaryIf setup.exe is executed directly under the root drive it will not start normally. For example using the setup.exe from Installscript MSI projects are not able to install from a USB Thumb Drive.SymptomsIf setup.exe is executed directly under t...
by Flexera GeorgeK Flexera

InstallShield 2018 Known Issues

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SummaryInstallShield 2018 Known IssuesSynopsisThis article contains a list of hyperlinks to articles about known issues, workarounds, hotfixes, and related information for InstallShield 2018. The article will be updated as new information becomes av...
by Flexera GeorgeK Flexera