InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Revenera Community Admin Sep 29, 2022

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Build Error 7141

SummaryDiscusses the possible causes of Build Error 7141 during the build processSymptomsDuring a build, you receive the following build error: ISDEV : error -7141: An unexpected error occurred embedding file <path to setup.exe>CauseOften this buil...

by acurry Flexera Alumni Sep 28, 2022

Error Message InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield Legacy Versions

Memory Access Violation When Building a Project Which Contains a Large Number of Files

SummaryInstallShield crashes with memory violation Exception ACCESS_VIOLATION (0xc0000005) when building a project which includes a large number of files.SymptomsInstallShield crashes at built-time when building an InstallScript project with a large ...

hereComesThePizza Level 2 Flexeran Jan 27, 2022

Defect Report InstallShield 2018 InstallShield 2018 Express

Error 1315 Unable to Write to the Specified Folder (Shared Folder) on Windows 10 machines

Summary Error 1315: Unable to write to the specified folder (shared folder) error is observed when performing a major upgrade or removing an installed target application from a shared location. Project Types Basic MSI InstallScript MSI Symptoms Er...

varul Revenera Moderator Feb 18, 2021

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HOTFIX: Zlib 1.2.3 version vulnerability in InstallShield 2018

Summary While performing a binary scan to a build output, experienced Zlib 1.2.3 version vulnerability in InstallShield 2018 R2. Symptoms While scanning with FlexNet Code Insight for the InstallShield generated executables as part of cybersecurity...

by JayantIyer Flexera Alumni Feb 08, 2021

InstallShield 2018 InstallShield 2018 Express

Build Warning -7235

SummaryBuild Warning -7235SynopsisWhen building an InstallShield Express project, the following warning may occur: ISEXP : warning -7235: InstallShield could not create the software identification tag because the Tag Creator ID setting in the General...

tonia Level 3 Flexeran Oct 26, 2020

InstallShield 2015 Express InstallShield 2016 Express InstallShield 2018 Express InstallShield 2019 Product & Release Info

Windows Update KB3072630 causes Registry permission changes to HKCU to fail

SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...

by nbikos Level 5 Nov 14, 2018

Defect Report InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield Legacy Versions

Error 7354 When Building MSI

SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...

NameTooShort Level 7 Flexeran Nov 14, 2018

ISDEV : fatal error -4340: Internal build error

SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...

by GeorgeK Flexera Alumni Nov 14, 2018

The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...

by GeorgeK Flexera Alumni Nov 07, 2018

InstallShield Build Error: fatal error 0

SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...

Revenera_Ian Revenera Moderator Sep 28, 2018

Removal of Outdated and Obsolete Items in InstallShield 2013

SummaryAs of InstallShield 2013, InstallShield no longer has support for a number of outdated technologies. Many of these technologies have reached their end-of-life milestone and are no longer supported by Microsoft. This article contains a list of ...

pmillward Level 1 Flexeran Jun 27, 2018

InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield Legacy Versions Product & Release Info

Installation Results in "Setup Launcher Unicode Has Stopped Working"

SummaryDiscussion about the problem and cause during installation of message "Setup Launcher Unicode Has Stopped Working"SymptomsDuring installation the setup will display an ?Setup Launcher Unicode Has Stopped Working? error message as the product i...

by GeorgeK Flexera Alumni Jun 27, 2018

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Activation Error - Trying to Return a Fulfillment Issued to a Different Machine

SummaryError 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machineSymptomsSometimes, whilst trying to reactivate your InstallShield you may see the error:"Error 0 ? Ret...

tmullin Level 3 Flexeran Jun 27, 2018

InstallShield Activation

InstallShield 2018 Express Edition Known Issues

SummaryInstallShield 2018 Express Edition Known IssuesSynopsisThis article contains a list of hyperlinks to articles about known issues, workarounds, hotfixes, and related information for InstallShield 2018 Express Edition. The article will be updat...

by GeorgeK Flexera Alumni Jun 09, 2018

InstallShield 2018 Express Product & Release Info

InstallShield Knowledge Base