InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Community Manager Jul 24, 2019

Build Warning -7235

SummaryBuild Warning -7235SynopsisWhen building an InstallShield Express project, the following warning may occur: ISEXP : warning -7235: InstallShield could not create the software identification tag because the Tag Creator ID setting in the General...

tonia Flexera Nov 16, 2018

Windows Update KB3072630 causes Registry permission changes to HKCU to fail

SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...

by nbikos Pilgrim Nov 14, 2018

Error 7354 When Building MSI

SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...

Ken536 Flexera Nov 14, 2018

ISDEV : fatal error -4340: Internal build error

SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...

GeorgeK Flexera Nov 14, 2018

The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...

GeorgeK Flexera Nov 07, 2018

InstallShield Build Error: fatal error 0

SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...

Flexera_Ian Flexera Sep 28, 2018

Removal of Outdated and Obsolete Items in InstallShield 2013

SummaryAs of InstallShield 2013, InstallShield no longer has support for a number of outdated technologies. Many of these technologies have reached their end-of-life milestone and are no longer supported by Microsoft. This article contains a list of ...

pmillward Flexera Jun 27, 2018

Installation Results in "Setup Launcher Unicode Has Stopped Working"

SummaryDiscussion about the problem and cause during installation of message "Setup Launcher Unicode Has Stopped Working"SymptomsDuring installation the setup will display an ?Setup Launcher Unicode Has Stopped Working? error message as the product i...

GeorgeK Flexera Jun 27, 2018

Activation Error - Trying to Return a Fulfillment Issued to a Different Machine

SummaryError 0 ? Returning Fulfillment ID 12345678 was denied by the Activation Server: Trying to return a fulfillment issued to a different machineSymptomsSometimes, whilst trying to reactivate your InstallShield you may see the error:"Error 0 ? Ret...

tmullin Flexera Jun 27, 2018

InstallShield 2018 Express Edition Known Issues

SummaryInstallShield 2018 Express Edition Known IssuesSynopsisThis article contains a list of hyperlinks to articles about known issues, workarounds, hotfixes, and related information for InstallShield 2018 Express Edition. The article will be updat...

GeorgeK Flexera Jun 09, 2018

Build Warning -7346

SummaryWhen building an InstallShield 2015 and later project that is signed with a SHA-1 certificate, ISDEV: warning -7346 occurs.SymptomsWhen building an InstallShield 2015 and later project that is signed with a SHA-1 certificate the following erro...

hereComesThePizza Flexera Jun 04, 2018

Memory Access Violation When Building a Project Which Contains a Large Number of Files

SummaryInstallShield crashes with memory violation Exception ACCESS_VIOLATION (0xc0000005) when building a project which includes a large number of files.SymptomsInstallShield crashes at built-time when building an InstallScript project with a large ...

hereComesThePizza Flexera Apr 14, 2018

Unable to Change Dialog Font Characteristics in InstallShield 2018 Express

SummaryThis article contains a HotFix to resolve an issue in InstallShield 2018 Express where font settings (color, style, size) are not able to be modified.SymptomsWhen configuring an InstallShield 2018 Express project the option to set font charact...

hereComesThePizza Flexera Apr 06, 2018

How to Download InstallShield 2012 and Later

SummaryThis article provides information regarding how to download the InstallShield 2012 and later products.SynopsisThis article provides information regarding how to download the InstallShield 2012 and later products. DiscussionThe InstallShield pr...

acurry Community Manager Aug 24, 2011