InstallShield Knowledge Base

Where do I download my welcome kit from?

SummaryAt times there may be a requirement to download the welcome kit which information on the maintenance level you have purchasedQuestionWhere do I download my welcome kit from?AnswerThe welcome kit links are available after you have logged into t...

by cingham Wanderer May 06, 2019

Where can I find InstallShield product documentation and release notes?

SummaryWhere can I find product documentation and release notes?QuestionWhere can I find InstallShield product documentation and release notes?AnswerProduct documentation and release notes can be found on the Flexera HelpNet website by visiting the f...

by nhebrank Wanderer Nov 28, 2018

Does InstallShield support modifying existing IIS website resources and settings?

SummaryThis article will clarify what the InstallShield IIS support covers.QuestionInstallShield provide project settings that will allow you to create and manage new IIS Web sites, applications, virtual directories, application pools, and Web servic...

by phong Pilgrim Oct 26, 2018

Determining Which Installation Project Type Is Right for You

SummaryThis article will help you determine which of the three projects types should be used to meet your installation needs.QuestionInstallShield enables you to create different types of projects, but for the beginner there is just one significant c...

tjohnson1 Flexera Jul 19, 2018

Does InstallShield support the use of Extended Validation Authenticode Certificates?

SummaryCan InstallShield use Extended Validation Authenticode Certificates to sign MSI packages?QuestionDoes InstallShield support the use of Extended Validation Authenticode Certificates?AnswerThere is no default "built-in" feature which supports Ex...

shunt Flexera Jul 13, 2018

How Do I Password Protect My Setup?

SummaryThis article describes how to password protect a setup.QuestionHow Do I Password Protect My Setup?AnswerInstallShield gives you the option to password protect your setup using the following steps:1. Select your Release.2. Click the Setup.exe t...

tonia Flexera Jul 12, 2018

Web Deployment Problem Restoring with Runtime Error during Install

SummaryTroubleshoot runtime problem with Web Deployment InstallQuestionWhat is causing the runtime problem message 'Unable to save file C:\windows\downloaded information\~~~~Project Name. System could not find path specified' when using a One Click I...

GeorgeK Flexera Jun 06, 2018

How do you Remove Installshield Branding from the Dialogs?

SummaryHow do you Remove Installshield Branding from the Dialogs?QuestionHow do you remove InstallShield branding from the dialogs?AnswerThe removal of InstallShield branding is not supported by Flexera Software. Information regarding this can be fou...

shunt Flexera Jun 01, 2018

PowerShell Trace-info Cmdlet Does Not Write To Log

SummaryThis article explains why the PowerShell trace-info cmdlet does not write to the log when the action is called from a DoAction ControlEvent.QuestionWhy does the trace-info cmdlet fail to write to the Windows Installer log file when a PowerShel...

tmullin Flexera Apr 28, 2018

Setup.exe Establishes Outgoing Network Connection During Execution

SummarySetup.exe establishes outgoing network connection during executionQuestionWhy does my Installshield created setup.exe appear to making outgoing network calls during installation?This may be alarming if you believe that there is nothing within ...

shunt Flexera Jan 20, 2018

How to download InstallShield Redistributables

SummaryHow to download InstallShield RedistributablesQuestionHow can I download the latest InstallShield redistributables? [Note: Updated as of InstallShield 2012 Spring]AnswerMsi Objects: Download Msi Prerequisites: Download Msi .NET Prerequ...

acurry Community Manager Mar 13, 2013

Can I Load 64-bit DLL Files in InstallScript?

SummaryNo, the InstallScript engine is only a 32-bit engine and so it is not able to directly load 64-bit dll's into memory.QuestionCan I load 64-bit dll files in InstallScript?AnswerNo, the InstallScript engine is only a 32-bit engine and so it is n...

acurry Community Manager Aug 08, 2011

How to receive an upgrade to the latest version of InstallShield?

SummaryHow to receive an upgrade to the latest version of a Flexera Software product?QuestionHow to receive an upgrade to the latest version of InstallShield?AnswerIn order to receive an upgrade for InstallShield, an active Maintenance Plan is requir...

acurry Community Manager Oct 16, 2009

What are Dependencies?

SummaryThis article discusses what are dependencies and why they are neededQuestionWhat are dependencies, and why do I need them?AnswerA dependency is a file that is necessary for a file to load and run properly. There are several tools available to ...

acurry Community Manager Oct 08, 2007

How Can I Prevent a File from Being Removed During Uninstallation?

SummaryHow can I prevent a file from being removed during uninstallation?QuestionHow can I prevent a file from being removed during uninstallation?AnswerFor InstallScript projects: To prevent the files in a particular Component from being removed d...

acurry Community Manager Oct 08, 2007