InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Community Manager Jul 24, 2019

Build Error -5002: Product Configuration Is Not Found In The Specified Project

SummaryISDEV : error : -5002: Product Configuration 'Default Configuration' is not found in the specified project. Verify that the Product Configuration name is correct.SymptomsWhen building an InstallShield project, one may encounter the following b...

Jell-O Flexera Nov 16, 2018

Build Warning -7235

SummaryBuild Warning -7235SynopsisWhen building an InstallShield Express project, the following warning may occur: ISEXP : warning -7235: InstallShield could not create the software identification tag because the Tag Creator ID setting in the General...

tonia Flexera Nov 16, 2018

Windows Update KB3072630 causes Registry permission changes to HKCU to fail

SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...

by nbikos Pilgrim Nov 14, 2018

Error 7354 When Building MSI

SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...

Ken536 Flexera Nov 14, 2018

ISDEV : fatal error -4340: Internal build error

SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...

GeorgeK Flexera Nov 14, 2018

The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...

GeorgeK Flexera Nov 07, 2018

InstallShield 2016 Express Edition Known Issues

SummaryThis article contains a list of hyperlinks to articles about known issues, workarounds, hotfixes, and related information for InstallShield 2016 Express Edition. The article will be updated as new information becomes available.SynopsisThis ar...

GeorgeK Flexera Oct 04, 2018

InstallShield Build Error: fatal error 0

SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...

Flexera_Ian Flexera Sep 28, 2018

Installing Fonts Without Registering Them in the Registry

SummaryThis article provides information on installing fonts without registering them with Windows.SynopsisThis article provides various methods of installing fonts without registering them when using a Basic MSI or InstallScript MSI project. By def...

Jell-O Flexera Jul 18, 2018

Removal of Outdated and Obsolete Items in InstallShield 2013

SummaryAs of InstallShield 2013, InstallShield no longer has support for a number of outdated technologies. Many of these technologies have reached their end-of-life milestone and are no longer supported by Microsoft. This article contains a list of ...

pmillward Flexera Jun 27, 2018

Installation Results in "Setup Launcher Unicode Has Stopped Working"

SummaryDiscussion about the problem and cause during installation of message "Setup Launcher Unicode Has Stopped Working"SymptomsDuring installation the setup will display an ?Setup Launcher Unicode Has Stopped Working? error message as the product i...

GeorgeK Flexera Jun 27, 2018

Run-Time Language Support in InstallShield

SummaryRun-Time Language Support for InstallShield ExpressSynopsisThis article provides information regarding run-time language support for the InstallShield Express Edition.DiscussionLanguage support varies, depending on the edition of InstallShield...

tonia Flexera Jun 27, 2018

Major upgrade leaves 2 entries in Programs and Features

SummaryMajor upgrade leaves behind 2 entries in the Programs and Feature view.SymptomsMajor upgrade leaves behind 2 entries in the Programs and Feature view.Some files might not be properly replaced as well.CausePart of the requirements to implement ...

Ken536 Flexera Jun 27, 2018

Dynamic File Linking Duplicate - Are They OK?

SummaryDiscussion of Dynamic Files and component rulesSynopsisDynamic File Linking Duplicate are they OK? DiscussionDo not expect to author more than one component that installs a resource under the same name and target location. Microsoft indicates:...

GeorgeK Flexera Jun 27, 2018