InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Revenera Community Admin Sep 29, 2022

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Build Error 7141

SummaryDiscusses the possible causes of Build Error 7141 during the build processSymptomsDuring a build, you receive the following build error: ISDEV : error -7141: An unexpected error occurred embedding file <path to setup.exe>CauseOften this buil...

by acurry Flexera Alumni Sep 28, 2022

Error Message InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield Legacy Versions

Authoring a Silent Installation

SummaryA silent installation runs on its own, without any end-user interaction. This article steps through how to author a silent installation for InstallScript and InstallScript MSI projectsSynopsisA silent installation runs on its own, without any ...

by acurry Flexera Alumni Apr 05, 2022

How To InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield Legacy Versions

Error code 1642

SummaryRuntime Error 1642 when trying to install a PatchSymptomsWhen trying to install a patch a popup appears that says: ?The upgrade patch cannot be installed by the Windows Installer Service because the program to be upgraded may b...

by acurry Flexera Alumni Sep 14, 2021

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How to Localize Product Name in Installscript MSI Project

SummaryHow to Localize Product Name in Installscript MSI ProjectSynopsisHow to Localize Product Name in Installscript MSI Project.DiscussionThe product name of the installScript MSI project will be displayed what is provided in the General Informatio...

NameTooShort Level 7 Flexeran May 28, 2021

How To InstallShield Legacy Versions

An error occurred while downloading the file

Problem: In the event where we see that some redistributables which are not installed for a FlexNet License Server. Please follow the steps mentioned below. Resolution: 1. Please locate the Microsoft C++ executable file which needs to be downl...

mbekal Revenera May 21, 2021

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HOW TO: Stop a Windows Service from Starting Automatically During Install

Symptoms A Windows service keeps starting automatically during install. Most likely, an Install Start service control event has been configured in the project. Project Type Basic MSIInstallScript MSI Solution See very quick, attached, 30-second scree...

Revenera_Ian Revenera Moderator Mar 10, 2021

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Displaying a File Open Browse Dialog in a Basic MSI project

SummaryThis article discusses how to display a file open / browse dialog in a Basic MSI project.SynopsisThis article discusses how to display a file open / browse dialog in a Basic MSI project.DiscussionLaunching a File Open / Browse Dialog This inf...

Revenera_Ian Revenera Moderator Oct 01, 2020

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HOTFIX: Properties contained in ISHiddenProperties and passed as arguments to the Suite launcher or to any packages are logged in plain text

SummaryThe hotfix resolves issue where properties are logged in plain text. The properties contained in ISHiddenProperties and passed as arguments to the Suite launcher or to any packages are not logged as expected.SymptomsProperties contained in ISH...

by GeorgeK Flexera Alumni May 21, 2020

Defect Report InstallShield Legacy Versions

LogonInformation or SdLogonInformation Dialog Displays "Server not Found" Error

SummaryLogonInformation or SdLogonInformation dialogs showing "Server not Found"SymptomsYou may see a blank list of domains, or get a "Server not Found" error when attempting to use the LogonInformation or SdLogonInformation dialogs.CauseThis can be ...

by acurry Flexera Alumni May 14, 2020

How To InstallShield 2015 Premier InstallShield 2015 Professional InstallShield Legacy Versions

Error 27504 SQL version requirements not met. This installation requires Microsoft SQL Server 11.00.x or later

SummaryRuntime error 27504 related to the CU7 and later (CU8) Microsoft updates applied to SQL serverSymptomsRuntime error when invoking custom action with entrypoint: ISSQLQueryDatabases:Error 27504 SQL version requirements not met <Server Name\inst...

by GeorgeK Flexera Alumni Nov 30, 2019

Defect Report InstallShield 2015 Premier InstallShield 2015 Professional InstallShield Legacy Versions

How to Show a Progress Bar in the Dialog

SummaryThis article discusses how to display a progress bar indicator when copying files.SynopsisThis article discusses how to display a progress bar indicator when copying files.DiscussionThe following code can be used display a progress bar. The pr...

by acurry Flexera Alumni Sep 18, 2019

How To InstallShield Legacy Versions

Running a Batch File from Your Setup

SummaryThis article discusses how to launch a .bat file from a setup with Installscript.SynopsisThis article discusses how to launch a .bat file from a setup with Installscript. The article applies to Basic MSI, InstallScript and InstallScript MSI Pr...

by acurry Flexera Alumni Sep 06, 2019

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Delete All Files Regardless of File Attributes

SummaryDelete All Files Regardless of File AttributesSynopsisThe DeleteDirectory InstallScript function deletes a directory even if it has read only, hidden, or system files.DiscussionThe following is the InstallScript code for DeleteDirectory: p...

by acurry Flexera Alumni Jul 18, 2019

How To InstallShield Legacy Versions

Differences Between A Public And Private Property

SummaryThis article discusses the differences between public and private properties.SynopsisThis article discusses the differences between public and private Windows Installer MSI properties.DiscussionPublic properties are accessible throughout the S...

by acurry Flexera Alumni Jul 02, 2019

InstallShield Legacy Versions Product & Release Info

InstallShield Knowledge Base