InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Community Manager Jun 11, 2020

InstallShield InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional InstallShield 2016 Express InstallShield 2016 Premier InstallShield 2016 Professional InstallShield 2018 InstallShield 2018 Express InstallShield 2019 InstallShield 2019 Express InstallShield Legacy Versions

Script to generate MSI log with product version

Summary How to generate a log file with version number appending to msi verbose log. Symptoms When ever we install a msi the logfile will be created without the version number of installer, it will be helpful if the log file has version number appen...

varul Flexera May 14, 2020

InstallShield InstallShield 2019

Build Error -9018

Summary Error 9018 occurs while building a MSIX project with custom action added to it or when building project using build button in the MSIX section. Synopsis This information applies to the following InstallShield project types: Basic MSI Build...

varul Flexera Apr 07, 2020

InstallShield 2018 InstallShield 2019

InstallShield StandAlone Build with Docker

InstallShield StandAlone Build with Docker Build your own Docker Image with InstallShield SAB On a machine where Docker is installed, create Folder (eg: ISDockerBuild). Copy InstallShield SAB installer (eg: InstallShield2019R3StandaloneBuild.exe)...

sparameshwara Community Manager Feb 25, 2020

InstallShield 2019

HOTFIX: Vulnerabilities in installers created from InstallShield 2018 R2 due to zlib 1.2.3

Symptoms: Vulnerabilities CVE-2016-9843, CVE-2016-9842, CVE-2016-9841, CVE-2016-9840 are generically flagged against version 1.2.8 and less of zlib. Although there is no specific tagging of zlib version 1.2.3, InstallShield has proactively upgraded ...

JayantIyer Flexera Oct 24, 2019

InstallShield 2018 InstallShield 2019

How to enable minor upgrade in Suite/Advanced UI MSI packages?

Advanced UI and Suite/Advanced UI installations are bootstrap applications that package together installations and InstallShield prerequisites as a single installation while providing a unified, fully customizable user interface. They use a setup la...

JayantIyer Flexera Oct 23, 2019

InstallShield 2019

InstallShield fails to create Patch/Upgrade from a compressed setup.exe

Summary InstallShield fails to create Patch/Upgrade from a compressed setup.exe built in InstallShield 2019. Symptoms Building a Patch Installer from a compressed setup.exe. Building a Major/Minor Upgrade from a compressed setup.exe. Building a Qui...

JayantIyer Flexera Jul 22, 2019

InstallShield 2019

How do I add a Software under Installation Requirement section of Project Assistant?

Summary It is always a best practice for an installer to check for a dependent software, so that the installer can alert the end-user to install prior to the main installation. InstallShield has Project Assistant to guide you on the same. It is under...

JayantIyer Flexera Jul 02, 2019

InstallShield InstallShield 2019

How to handle Navigation Controls using Checkbox property in Suite wizard pages?

Summary There are many scenarios where we might need to handle navigation controls like button, click or visibility based on checkbox state in Suite wizard pages. In this article, let us see two scenarios in Suite wizard pages in detail: Controllin...

JayantIyer Flexera Jul 02, 2019

InstallShield InstallShield 2019

Build Error 9513

Summary Error 9513 occurs while validating the MSIX/Appx manifest xml. Symptoms Building a release is when validating schema in [File Name ([Line number)]. Cause This build error may be caused while validating the MSIX/Appx manifest xml against the ...