FlexNet Operations Knowledge Base

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FlexNet Operations Knowledge Base

Trying to Email License from FNO End User Portal, user getting redirected to SSO login page

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Symptoms: Up on integration of SSO with FNO, when trying to email licenses from End User Portal, user is being redirected to the SSO login page. Diagnosis: It's been observed that from End User Portal of FNO when an attempt to email licenses was m...
by Revenera dekumar Revenera

Devices tab not listed after FNO On-premises upgrade

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Symptoms: It is seen that after the upgrade of FNO On-premises, the devices tab is not being listed either in producer portal or in end user portal even though customer has valid licenses of FNE. Diagnosis: FNO On-premises gets its licenses from Re...
by Revenera dekumar Revenera

Error: org.xml.sax.SAXException: SimpleDeserializer encountered a child element, which is NOT expected, in something it was trying to deserialize

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Symptoms: Some time the Web service response will give the following error, what is the cause of this error and how to fix it?. <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema"...
by Revenera Moderator mrathinam Revenera Moderator

Unable to create connection to mail server from FlexNet Operations

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Symptoms: After configuring the "Outbound Mail Server Host" and selecting "Outbound Mail Security" as "None" in FlexNet Operations under system-->configure-->FlexNet Platform Server, while testing it by using "Save config and Test Mail Server" but...
by Revenera dekumar Revenera

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by Revenera dekumar Revenera
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