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FlexNet Operations Knowledge Base

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FlexNet Operations Knowledge Base

Trying to Email License from FNO End User Portal, user getting redirected to SSO login page

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Symptoms: Up on integration of SSO with FNO, when trying to email licenses from End User Portal, user is being redirected to the SSO login page. Diagnosis: It's been observed that from End User Portal of FNO when an attempt to email licenses was m...
by Revenera dekumar Revenera Jul 14, 2022
Error Message FlexNet Operations 2018 R1 FlexNet Operations 2020 R1 FlexNet Operations 2021 R1 How To Question
cloud FNO onpremises SSO

How to make the windows FNO on-premises write archived logs extension in .zip format instead of .gz?

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Currently, Windows compatible FNO On-premises does archive of logs in .gz format. This makes an administrator difficult to see the archive logs without installing any 3rd party software in the same windows server/machine. This article describes step...
by Revenera dekumar Revenera Oct 08, 2020
ALM FlexNet Operations 2017 R1 FlexNet Operations 2018 R1 FlexNet Operations R4 How To On-premises Question
.gz .zip logger logs

Soap API to differentiate between CERTIFICATE and TRUSTED Storage license

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GetFulfillmentsQueryRequest/GetFulfillmentPropertiesRequest takes in EntitlementID and returns any FNP licenses on the fulfillmentThe fulfillmentType parameter in the response can be used to differentiate between CERTIFICATE and TRUSTED STORAGE lic...
by Revenera Moderator jyadav Revenera Moderator Sep 01, 2020
ALM API Certificate Cloud FlexNet Operations 2018 R1 FlexNet Operations 2018 R3 FlexNet Operations 2018 R4 FlexNet Operations 2019 R1 License Question Soap Trusted

Unable to create connection to mail server from FlexNet Operations

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Symptoms: After configuring the "Outbound Mail Server Host" and selecting "Outbound Mail Security" as "None" in FlexNet Operations under system-->configure-->FlexNet Platform Server, while testing it by using "Save config and Test Mail Server" but...
by Revenera dekumar Revenera Aug 20, 2020
ALM Defect Report Error Message FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 FlexNet Operations R4 How To
FNO-46070 Unable to create connection to mail server.Please check the configured parameters..

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by Revenera dekumar Revenera Aug 13, 2020
ALM Cloud Error Message FlexNet Operations FlexNet Operations 2018 R1 FlexNet Operations 2020 R1 FlexNet Operations Cloud Hide log in With Activation ID option Hide log in With Entitlement ID option Hide log in With User Name option How To
The required flexnet configuration is not available to view this page

Multiple users unable to activate a FlexNet Embedded node-locked license on a device.

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Use Case A node-locked license activated on a machine is only able to be used by one user. When the second user tries to log in and activate the license using the same web register keys used by the 1st user they receive an error “license is invalid”...
by Revenera Moderator jyadav Revenera Moderator Jun 16, 2020
activate ALM device FlexNet Embedded FlexNet Operations FlexNet Operations 2018 R1 FlexNet Operations 2018 R3 FlexNet Operations 2018 R4 FlexNet Operations 2019 R1 fno License Multiple users

How to edit entitlements and other FlexNet Operations entities in deployed state?

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FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...
by Revenera dekumar Revenera May 28, 2020
ALM Cloud FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

How to stop sending emails, but only log them in FlexNet Operations email sent history

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This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...
by Revenera dekumar Revenera May 07, 2020
ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 How To On-premises Question

Show entitlements with line Items having zero available copies by default in End User Portal

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This can be controlled using the FNO Producer portal administrator by selecting config present in Producer portal under System-->Config-->FlexNet Operations-->"Show Line Items with Zero Copies by Default". Below is a screenshot for reference to the ...
by Revenera dekumar Revenera May 07, 2020
ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 FlexNet Operations 2019 R1 How To On-premises

Show Product version in the Product column next after the product name in activatable line items on view device page

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This can be controlled using the FNO Producer portal settings present under "System >> Configure >> End-User Portal Setup >> Licenses Support Page" >> Hide Product Version Details. To show the Product Version, this setting must be disabled. Plea...
by Revenera dekumar Revenera Apr 30, 2020
ALM Cloud FlexNet Operations FlexNet Operations 2017 R1 FlexNet Operations 2017 R2 FlexNet Operations 2017 R3 FlexNet Operations 2018 R1 On-premises Question

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