FlexNet Operations Knowledge Base
How to make the windows FNO on-premises write archived logs extension in .zip format instead of .gz?
Currently, Windows compatible FNO On-premises does archive of logs in .gz format. This makes an administrator difficult to see the archive logs without installing any 3rd party software in the same windows server/machine. This article describes step...
What are the default credentials for FlexNet Operations On-Premises 2016?
Summary What are the default credentials for FlexNet Operations On-Premises 2016? Question What are the default credentials for a fresh install of FlexNet Operations On-Premises 2016? Answer To Sign in to FlexNet setup1. On the Sign in page,provide t...
Soap API to differentiate between CERTIFICATE and TRUSTED Storage license
GetFulfillmentsQueryRequest/GetFulfillmentPropertiesRequest takes in EntitlementID and returns any FNP licenses on the fulfillmentThe fulfillmentType parameter in the response can be used to differentiate between CERTIFICATE and TRUSTED STORAGE lic...
Unable to create connection to mail server from FlexNet Operations
Symptoms: After configuring the "Outbound Mail Server Host" and selecting "Outbound Mail Security" as "None" in FlexNet Operations under system-->configure-->FlexNet Platform Server, while testing it by using "Save config and Test Mail Server" but...
Login to End User Portal gives "Error Occurred" Return to login
Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
Multiple users unable to activate a FlexNet Embedded node-locked license on a device.
Use Case A node-locked license activated on a machine is only able to be used by one user. When the second user tries to log in and activate the license using the same web register keys used by the 1st user they receive an error “license is invalid”...
How to edit entitlements and other FlexNet Operations entities in deployed state?
FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...
How to stop sending emails, but only log them in FlexNet Operations email sent history
This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...
Show entitlements with line Items having zero available copies by default in End User Portal
This can be controlled using the FNO Producer portal administrator by selecting config present in Producer portal under System-->Config-->FlexNet Operations-->"Show Line Items with Zero Copies by Default". Below is a screenshot for reference to the ...
Show Product version in the Product column next after the product name in activatable line items on view device page
This can be controlled using the FNO Producer portal settings present under "System >> Configure >> End-User Portal Setup >> Licenses Support Page" >> Hide Product Version Details. To show the Product Version, this setting must be disabled. Plea...
Does FlexNet Operations On-Premises support Windows authentication to the database?
FlexNet Operations does not support Windows authentication to access the database. The application uses SQL authentication, with encrypted password in the connection string.
Change FNO Setup log files directory for FNO on-premises
Question: How to change the "fno-setup.log" logfile directory for FNO on-premises setup? Answer: FNO-setup is being deployed on the tomcat. So by changing the value of param "File" in the log4j.xml file of tomcat present under "<FNO_INSTALLED_DIR...
Temporary password timeout settings
Question: How to change the expiry time of temporary passwords generated as a result of using the "Forgot Password" feature from FlexNet Operations? Answer: Expiry time of the temporary password generated from the FlexNet Operations can be change...
Error: [ADMN] Cannot find entitlement id generator class com.flexnet.operations.generator.OpsEsnGenerator
Symptoms: When upgrading from an earlier FNO On-Premise version to the latest FNO version (e.g. 12.10 to 2018 R1) the following error may be thrown: Error: [ADMN] Cannot find entitlement id generator class com.flexnet.operations.generator.OpsEsnGene...
How to configure Flexnet Operations On-Premises with SSL
Summary This article will explain how to create a keystore that can be used with Flexnet Operations to enable SSL. Synopsis In order to create a keystore it is assumed that you have created the PFX file. The steps below will explain how to import the...
