FlexNet Operations Knowledge Base

FlexNet Operations Knowledge Base

How to make the windows FNO on-premises write archived logs extension in .zip format instead of .gz?

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Currently, Windows compatible FNO On-premises does archive of logs in .gz format. This makes an administrator difficult to see the archive logs without installing any 3rd party software in the same windows server/machine. This article describes step...
by dekumar Flexera Alumni

Soap API to differentiate between CERTIFICATE and TRUSTED Storage license

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GetFulfillmentsQueryRequest/GetFulfillmentPropertiesRequest takes in EntitlementID and returns any FNP licenses on the fulfillmentThe fulfillmentType parameter in the response can be used to differentiate between CERTIFICATE and TRUSTED STORAGE lic...
by Revenera jyadav Revenera

Unable to create connection to mail server from FlexNet Operations

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Symptoms: After configuring the "Outbound Mail Server Host" and selecting "Outbound Mail Security" as "None" in FlexNet Operations under system-->configure-->FlexNet Platform Server, while testing it by using "Save config and Test Mail Server" but...
by dekumar Flexera Alumni

Login to End User Portal gives "Error Occurred" Return to login

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Symptoms: As soon as we enter the URL of End User portal in the browser to open it, we get "Error Occurred" Return to log in as per below snapshot: Diagnosis: In the FlexNet log, below Exception will be written which points issue related to the ...
by dekumar Flexera Alumni

Multiple users unable to activate a FlexNet Embedded node-locked license on a device.

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Use Case A node-locked license activated on a machine is only able to be used by one user. When the second user tries to log in and activate the license using the same web register keys used by the 1st user they receive an error “license is invalid”...
by Revenera jyadav Revenera

How to edit entitlements and other FlexNet Operations entities in deployed state?

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FlexNet Operations entities such as entitlements, products, suites, feature bundles, line items can be modified in the deployed state or without changing them to draft. This is controlled by the FNO settings present under "System"-->"config"-->"Fle...
by dekumar Flexera Alumni

How to stop sending emails, but only log them in FlexNet Operations email sent history

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This can be controlled by producer portal admins by selecting the settings present in FNO under System-->Config-->FlexNet Platform Server--->"Log emails in history, do not send them". The attached screenshot is for the reference to the setting. ...
by dekumar Flexera Alumni

Show entitlements with line Items having zero available copies by default in End User Portal

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This can be controlled using the FNO Producer portal administrator by selecting config present in Producer portal under System-->Config-->FlexNet Operations-->"Show Line Items with Zero Copies by Default". Below is a screenshot for reference to the ...
by dekumar Flexera Alumni

Show Product version in the Product column next after the product name in activatable line items on view device page

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This can be controlled using the FNO Producer portal settings present under "System >> Configure >> End-User Portal Setup >> Licenses Support Page" >> Hide Product Version Details. To show the Product Version, this setting must be disabled. Plea...
by dekumar Flexera Alumni
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