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Summary This article provides steps to allow searching for metering data. Synopsis This article discusses how to search for software that has metering data in Spider. Discussion By default, viewing Metering data is disabled to comply with data prot...
Summary This article explains how to get summarized information about your Spider LCM system for analysis. Synopsis You want to get summarized informations about your Spider LCM system to send to the support for analysis. Discussion Follow these st...
SummaryAfter installation or an update of Spider LCM you do get the following errors: Error in application: There is an unspecified error. Please contact your administrator.SymptomsAfter installation or an update of Spider LCM you do get the followin...
SummaryYou want to detect AutoCAD 2010 or higher in Software Recognition but can't find any products higher than AutoCAD 2009.SynopsisYou want to detect AutoCAD 2010 or higher in Software Recognition but can't find any products higher than AutoCAD 20...
Summary This article explains how to reactivate an asset that has been set to archive. Synopsis If you set an asset to a status which sets the asset to archive, you won't probably be able to reactivate the asset because an archived asset is not edita...
SummaryAfter a migration from Spider LCM 5.x to 6.1.[0/1] the saved queries are missing in the Advanced Search form.SymptomsAfter a migration from Spider LCM 5.x to 6.1.[0/1] the saved queries are missing in the Advanced Search form After a migratio...
SummarySetup reports missing Microsoft .Net 4 Framework.SymptomsSpider setup reports missing Microsoft .Net 4 Framework.CauseOlder operating systems do not have Microsoft .Net 4 Framework installed by default.ResolutionPlease install Microsoft .Net 4...
SummaryAfter configuring Spider LCM for SSO while opening the Spider LCM Web App using an alias you get a login dialog from the browser instead of getting logged in.SymptomsAfter configuring Spider LCM for SSO while opening the Spider LCM Web App usi...
SummaryAfter updating your Internet Explorer to version 11 (IE11) you can't access Spider LCM and you get an error.SymptomsAfter updating your Internet Explorer to version 11 (IE11) you can't access Spider LCM and you get the following error: Cause...
SummaryThis article provides steps to easily find out which .NET Versions are installed on your system.SynopsisYou want to easily find out which .NET Versions are installed on your system for Spider. DiscussionFollow these steps: Open PowerShel...
SummaryIf you are using the XML Macro (XMLExport) for LCM Import Launcher and you have been switching to a 64bit version of Excel you might get the following error.SymptomsIf you are using the XML Macro (XMLExport) for Spider LCM Import Launcher and ...
SummaryAfter updating Recognition you get an error.SymptomsAfter updating Recognition you will get the following Spider error: CauseOracle Licence Scope has been added to Recognition and will be configured automatically on Full Update Compatibility...
SummaryIf you are installing Spider Software Recognition on a Japanese Machine it will fail if the language for non-Unicode programs is set to Japanese.SymptomsIf you are installing Spider Software Recognition on a Japanese Machine it will fail if th...
SummaryYou have a problem accessing the spider database e.g. from the spider application server and want to easily troubleshoot it.SynopsisYou have a problem accessing the spider database e.g. from the spider application server and want to easily tro...
SummaryThis article explains how to resolve the error Attribute "version" could not be found for "Setup.SoftwareRecognition".SymptomsIf you want to install a Spider product (e.g. Spider Recognition) you get the following error message: Attribute "ve...
SummaryThe Data Collector reports the PowerShell module Microsoft Azure Active Directory (AzureAD) as missing.SymptomsThe Spider Data Collector reports the PowerShell module Microsoft Azure Active Directory (AzureAD) as missing.CauseAzureAD is a Powe...
SummarySetup reports PowerShell not installed in v3.SymptomsSpider setup reports PowerShell not installed in v3.CausePowershell in version 3 was not found on your machine.ResolutionInstall Powershell of at least version 3 on the machine running the D...
SummaryThis article helps troubleshoot retrieving data from your vCenter.SynopsisYou are having trouble retrieving data from your vCenter for Spider. DiscussionCheck if the required Ad Domain Services are installed Get-WindowsFeature -Name AD-Dom...
SummarySetup reports that the PowerShell Windows-Feature RSAT-AD-Powershell is not installed.SymptomsSpider setup reports that the PowerShell Windows-Feature RSAT-AD-Powershell is not installed.CauseThe Windows feature RSAT-AD-Powershell is necessary...
Summary This article provides the requirements that have to be met in order to have metering data displayed on an asset. Symptoms You are missing metering data in Spider Asset Cause There are a few requirements that have to be met in order to hav...
