Summary Internet Information Services are not installed, or certain features are missing. Symptoms Internet Information Services are not installed, or certain features are missing when using Spider.. Cause Internet Information Services need to be installed with at least version 7, also some additional features need to be activated. Resolution The attached PowerShell Script queries for the necessary IIS features that have to be installed. You can start the script from a Powershell window by typing ".\IISPrerequisites.ps1" or just run it with a right click on the script and select "Run with Powershell". If you specify the switch -InstallMissingFeatures you can let the script install the missing features for you. Additional Information Windows features needed IIS 10 (Windows 2016 Server) Web-Server Web-WebServer Web-ASP Web-Asp-Net Web-Asp-Net45 Web-Net-Ext Web-Net-Ext45 Web-Scripting-Tools Web-Common-Http Web-Mgmt-Console IIS 8 (Windows 2012 Server) Web-Common-Http Web-Asp-Net Web-Net-Ext Web-ISAPI-Ext Web-ISAPI-Filter Web-Http-Logging Web-Request-Monitor Web-Basic-Auth Web-Windows-Auth Web-Filtering Web-Performance Web-Mgmt-Console WAS Web-Net-Ext45 Web-Asp-Net45 Web-Scripting-Tools NET-Framework-Features NET-Framework-45-Features ... View more

Summary This article explains how you should evaluate technical problems with the installation of SPS packages. It also includes valid points and considerations to help you working with packages in a more simple and straightforward fashion. Symptoms You create an SPS package and deploy it via WSUS or SCCM server. The package ends up installing on many machines, but some/many failed to install the package. You looked at the C:\Windows\SecuniaPackage.log on the failing systems and you determined error code 1603 to be returned after installation of the SPS package initiated. You might have also noticed similar error 0x80070643 displayed in System Center Configuration Manager, or within the WindowsUpdate.log file (if publishing via WSUS). How the failure looks like through SCCM deployments Causes The package that fails might be different kind - Adobe Flash, Adobe Reader, Adobe Acrobat, Java, Google Chrome, etc. You might have several different packages failing at the same time on some machines. For example, on machine A you might have Flash and Chrome failing, while on machine B you only get Chrome failing and only Flash failing on machine C. The symptoms may vary on a per-case basis, but as long as you have these error codes you shall focus on finding which of the following causes is the source: Missing old MSI Installer The old-version you are trying to patch had been installed with MSI installer and this installer is no longer present on the system which makes it impossible to uninstall it. Error code shows on the screen when you try to remove the old version manually. It says that the original MSI installer is missing and it leaves the error window pending. This can fail the SPS packages to install correctly because the MSI installer requires input, but the input is hidden behind BITS, and the application has no way of getting to continue. The package you deployed cannot take the 'user action' because it installs silently, which leads to the SPS package being blocked to proceed with the removal. Eventually, Windows Update will reach timeout deadline and produce error code 0x80070643 Solution: You need to remove the previous versions by either purposely placing another Uninstall.exe in the same folder where the old MSI is looking for it, or you should remove all versions manually prior to installing anything new.  EXE vs MSI incompatibility [Most Frequently Seen] Several major third-party vendors provide both EXE and MSI format installers which actually do not work well with each other i.e. Adobe, Oracle, Google is all in that count. When the old version that needs to be patched was installed with an EXE installer (that is the version installed on the Clients), Flexera packages may throw this error because SVM uses MSI-based installers from Adobe to patch your hosts.  Solution: To install SPS packages successfully in such cases, the previously installed software must originate from an MSI-based installer. You should use the "Clean Install" option at step 1 of SPS to cleanup the EXE from any system before your SPS update patch triggers for installation, thereby avoiding the collision since the system will be cleaned in advance through the registry Uninstall string of the old EXE installer.  3. Another SID/UID is using the process The old version that requires patching may be used by a user at the time of applying our patch. Thus, Windows ties the process to the UID and the new package installation fails because it cannot take over the process, stop it, remove it, and update it to a newer version thereafter.  Flexera SPS packages are build to detect if a possible problem will occur and will normally produce additional exit/error code 32. When you see code 32, know that the package was canceled as it was destined to fail otherwise. It will install in the next restart at the very latest on its own.  Error 1603 and particularly 0x80070643 might sometimes be an indication that the version that is to be patched was locked to the user Security Identified (SID). Solution: Reboot the system gracefully and the package that failed with 20/32 error will then perform gracefull installation since the user UID will have already been logged-off by the system and Windows Update has no issues to encounter in replacing the program files.  ... View more

Technopedia manufacturer tier 1 and tier 2 list as of November 2022 Tier 1: 61 manufacturers Tier 2: 84 manufacturers Tier 1/2: 145 manufacturers Tier Manufacturer Manufacturer ID 1 Acer America 4323 1 Agilent Technologies 4432 1 Apple 4611 1 AT&T 4731 1 Avaya 4808 1 BMC 4976 1 Canon 5084 1 Cisco 5220 1 Citrix 5224 1 Electronic Arts 5834 1 Fujitsu 6245 1 Gateway 6278 1 Hitachi 6469 1 IBM 6517 1 Intel 6720 1 Intuit 6798 1 Juniper Networks 6904 1 Lenovo 7053 1 McAfee 7256 1 Micro Focus 7343 1 Microsoft 7365 1 Motorola Solutions 7463 1 NetApp 7602 1 Nokia 7672 1 Oracle 7835 1 QUALCOMM 8198 1 BlackBerry 8323 1 Ricoh Americas 8355 1 Salesforce 8433 1 SAP 8458 1 Seagate Technology 8514 1 Siemens 8594 1 SuSE 8903 1 Apache Software Foundation 9121 1 ViewSonic 9506 1 VMware 9569 1 Western Digital 9662 1 Xerox 9754 1 Honeywell 13756 1 Lockheed Martin 13790 1 Samsung 16547 1 Sharp Electronics 16549 1 Texas Instruments 16556 1 WinRAR 475460 1 NEC 488193 1 Mozilla 593620 1 Google 594348 1 GE Healthcare 900459 1 Yahoo! 900655 1 Sony 964465 1 LG Electronics 993468 1 Broadcom 1054842 1 McKesson 1071907 1 Kodak 1336411 1 Amazon 14938863 1 Veritas 45100653 1 HP 213049949 1 HPE 213050000 1 Quest 301696601 1 Dell Technologies 442549357 1 Adobe 1016122083 2 Amdocs 4537 2 Autodesk 4785 2 Avid 4819 2 Brother Industries 5028 2 Cadence 5053 2 Check Point 5182 2 CIENA 5202 2 Corel 5423 2 Dassault Systemes 5546 2 D-Link 5709 2 Empirix 5888 2 Epson America 5975 2 Telefonaktiebolaget LM Ericsson 5993 2 Extreme Networks 6078 2 F5 6087 2 FIS 6124 2 Garmin 6275 2 Harmonic 6425 2 Huawei Technologies 6489 2 InFocus 6625 2 Informatica 6634 2 Itron 6861 2 Kyocera Document Solutions 7001 2 Lexmark 7061 2 Logitech 7116 2 MicroStrategy 7367 2 Minitab 7397 2 NETGEAR 7573 2 Nuance 7711 2 OpenText 7796 2 Panasonic 7900 2 PTC 7915 2 Pitney Bowes 8020 2 Quark 8210 2 Red Hat 8282 2 Riverbed 8371 2 SAS Institute 8465 2 SS&C 8789 2 Synopsys 8945 2 Tableau Software 8973 2 TechSmith 9030 2 Teradata 9099 2 MathWorks 9145 2 Sage 9156 2 TIBCO 9183 2 Toshiba 9227 2 Trend Micro 9272 2 VeriSign 9452 2 General Dynamics 13746 2 GE 13748 2 LexisNexis 13849 2 Software AG 13873 2 ASUSTeK Computer 16485 2 GIGABYTE 16513 2 Tektronix 16555 2 Unisys 16561 2 NCR 488145 2 Emerson 593596 2 Akamai Technologies 594205 2 H&R Block 899442 2 Medtronic 900439 2 AOL 921624 2 APC by Schneider Electric 957065 2 Konica Minolta 957069 2 Marvell 1061456 2 Fiserv 1061843 2 EarthLink 1061902 2 Agfa-Gevaert 1071973 2 3M 1206165 2 AVG 1389544 2 SolarWinds 1407434 2 Fujifilm 7368923 2 VIZIO 29377866 2 Hexagon 64840491 2 VIAVI 139353830 2 Forcepoint 181194354 2 Ivanti 322240358 2 Flexera 537527008 2 Poly 965421089 2 L3Harris 983336725 2 Claris International 1008936204 2 Koninklijke Philips 1074682044 2 NI 1074694797 2 Revenera 1080836683 Related articles Technopedia Manufacturer Tier Definition Technopedia Catalog and Content Pack Gap-fill Resolution Goals ... View more

Synopsis This Tutorial provides: Definition of Mashup Data Mashup Objects and Mapping Fields Mashup Configuration File Sample ... View more

Summary The license service web application relies on a not FIPS conform encryption standard. Symptoms The license service web application relies on a not FIPS conform encryption standard.   Cause If FIPS is enabled in your system, the operating system will prevent the use of such encrytion algorithms, this will prevent that the license service is no longer being able to deliver license information to the applications querying it.   Resolution You can disable the use of FIPS compliant algorithms only by editing the registry. Start Registry Editor (Regedt32.exe). Locate and click the following key in the registry: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\FipsAlgorithmPolicy] Edit the following registry value: Value name: Enabled Data type : REG_DWORD Value : 0 Quit Registry Editor Please note, this setting may also be set using Group Policy Settings that are inherited from your domain. If the registry changes do not persist on your machine, please contact your system administrator to disable this setting for the affected machine. Further information you will get in the following Microsoft KB article: https://support.microsoft.com/en-us/help/811833/-system-cryptography-use-fips-compliant-algorithms-for-encryption,-hashing,-and-signing-security-setting-effects-in-windows-xp-and-in-later-versions-of-windows Additional Information FIPS@Wikipedia Federal Information Processing Standards Publications Products Spider, C7   ... View more

Summary This article provides steps for renewing your SSL certificate. Synopsis You already have activated SSL but your certificate for Spider Operations Manager has been expiring and you need to update to the new certificate. Discussion Please follow these steps:   Download the following file: http://sourceforge.net/projects/keystore-explorer/files/KSE%205.0.1/kse-501-manual.zip/download On the OM server unpack the file kse-501-manual.zip preferably into the following folder: C:\Program Files (x86)\OperationsManager\tools\ssl\KeyStore Explorer Double click the file kse.jar to open the application Follow the instructions of the application: Make a backup of the two files keystore.jks an cacerts.jks (in C:\Program Files (x86)\OperationsManager\3rdparty\payara41\glassfish\domains\domain1\config) Open the file keystore.jks (in C:\Program Files (x86)\OperationsManager\3rdparty\payara41\glassfish\domains\domain1\config) and enter the password to open it (default: changeit) Press Ctrl+K (Import Key Pair) and select the type OpenSSL: Untick "Encrypted Private Key" an select your Private Key file (*.key) and your certificate (*.crt) Enter the alias s1as: Confirm to overwrite the existing entry: Enter the passwort (the same as in step 5): Save your keystore file by pressing Ctrl+S Open the file cacerts.jks (in C:\Program Files (x86)\OperationsManager\3rdparty\Glassfish-2.1.1\domains\domain1\config) and enter the password to open it (default: changeit) Repeat steps 6 to 11 for the trusted store (cacerts.jks) Restart the Operations Manager   Products Applies to OM4   ... View more

Summary This article provides the steps to change the admin password or the ESI's token service. Synopsis You want to change or reset the password of the admin account or the ESI's token service for Spider. Discussion To change the admin password or the ESI's token service please follow these steps: Open a webbrowser and navigate to the following address: http://<esi-host>:7048 Log in with the username admin (case sensitive!) and the password for ESI application server admin accounts you have been setting during the installation of brainwaregroup ESI Setups INFORMATION If the password has been lost the automatically generated one-time-password can be used but this needs access to the ESIs file system C:\Program Files (x86)\ESI\3rdparty\payara-4.1\glassfish\domains\index\config\local-password This file contains a password that can be used once and will be re-generated each time the service starts Changing the admin password After the log in navigate to /server-config/Security/Realms/admin-realm in the lefthand trree and click on Manage Users (5) Select the admin account from the File Users list Here you can change the password Changing the ESI token service account password navigate to /server-config/Security/Realms/file in the lefthand tree and click on Manage Users (5) and select the token service account name (which has been set during brainwaregroup ESI Setup) from the File Users list And again the password can be changed the same way than the admins IMPORTANT - Store the passwords in a secure place. - The new token service account password might be changed as well in Spider LCM and Spider Incident - Usernames are case sensitive! Products Applies to ESI4 ... View more

Summary This article discusses the deduping rules in Normalize. Synopsis What are the deduping rules in Normalize and how do they work? Discussion When a single data source or multiple data sources are used, there is a possibility that the assets may have duplicates. To eliminate duplicate records from your inventory, there is an option to specify deduping rules and how to handle duplicates when they are discovered. You can select a deduping key from the deduping key drop-down. Refer to the screenshot below. The available deduping rules are: Hostname (domain\machine) Domain + Hostname Hostname + Serial Number Hostname Serial Number Serial Number only (except Virtual Machines), and for machines without a Serial Number. If Domain/Machine is selected: 1st level of de-duping: Normalization rules check if there are duplicate machines with the same Domain and Hostname. 2nd level of de-duping: then Normalization rules check if there are duplicate machines with the same Hostname and Serial Number. 3rd level of de-duping: lastly Normalization rules check if there are machines with the same hostname. If Serial Number is selected Normalize does a simple deduping based exclusively on the serial number. With this option, Normalize does not dedup Virtual Machines and machines with no Serial Number. ... View more

Summary Spider setup reports SQL database collation as invalid. Cause As described in System Requirements - SQL Server the collation of the databases must be a case insensitive collation, for example SQL_Latin1_General_CP1_CI_AS. Resolution Create a database with a case insensitive collation   ... View more

Summary Setup reports missing valid Microsoft .Net Framework. Symptoms Columbus setup reports missing valid Microsoft .Net Framework.   Cause Some operating systems do not have the required Microsoft .Net Framework installed by default.   Resolution Please install the required Microsoft .Net Framework with an installer suitable for your OS.   Additional Information Microsoft .NET Framework 4.6 (Offline Installer) for Windows Vista SP2, Windows 7 SP1, Windows 8, Windows 8.1, Windows Server 2008 SP2 Windows Server 2008 R2 SP1, Windows Server 2012 and Windows Server 2012 R2 Download .NET Framework Products Spider, C7   ... View more

Summary Installation User needs administrative privileges for Spider. Cause Since the system configuration needs administrative privileges for certain tasks, it is necessary that the executing user of the setup is an administrative user of the machine where the product is installed. Resolution Assign administrative privileges on the machine to the user that executes the setup.   ... View more

Summary Sometimes it happens that the hardware type in Spider Asset is not the expected one. As this is read from the BIOS/uEFI a good starting point is to determine the ChassisType of the client computer on the machine itself. Synopsis Sometimes it happens that the hardware type in Spider Asset is not the expected one. As this is read from the BIOS/uEFI a good starting point is to determine the ChassisType of the client computer on the machine itself for Columbus. Discussion There are several methods to get to this data. We will explain two of them. As a result you will get a number which resolves as follows: Byte Value Meaning 1 Other 2 Unknown 3 Desktop 4 Low Profile Desktop 5 Pizza Box 6 Mini Tower 7 Tower 8 Portable 9 Laptop 10 Notebook 11 Hand Held 12 Docking Station 13 All in One 14 Sub Notebook 15 Space-saving 16 Lunch Box 17 Main Server Chassis 18 Expansion Chassis 19 SubChassis 20 Bus Expansion Chassis 21 Peripheral Chassis 22 RAID Chassis 23 Rack Mount Chassis 24 Sealed-case PC 25 Multi-system chassis 26 Compact PCI 27 Advanced TCA 28 Blade 29 Blade Enclosure 30 Tablet 31 Convertible 32 Detachable 33 ioT Gateway 34 Embedded PC 35 Mini PC 36 Stick PC Reference: https://www.dmtf.org/sites/default/files/standards/documents/DSP0134_3.1.1.pdf Additional Information Products C7, LCM6 ... View more

Summary The setup queries the available empty databases on the SQL server, this is for later use in case you want to use databases that are already available on the SQL server. Additional Information In case the setup neither finds one or more empty databases nor has the privileges to create new databases, it will display a message and drop execution. In order to install the product you need available empty databases or the privilege to create them. Spider: Spider - System Requirements - SQL permission to create databases Columbus: Spider - System Requirements - SQL permission to create databases   ... View more

Summary The setups exports the list of available logins for further use. Discussion The setup will export a list of users, these are later used for display and to choose the required login(s) Spider: SQL Server permission to create sql users Columbus: System Requirements - SQL permission to create sql users     ... View more

Summary This article provides steps for installing the KnowledgeBase workflow to an existing Operations Manager installation. Synopsis You want to install the new KnowledgeBase workflow to an existing Sspider Operations Manager installation. Discussion First of all you need to update your Operations Manager to at least version 4.5.4 Then (after a restart of the OM service) create a new data context: Go to Workflow Packages and add the Knowledge Base module ch.bw.wf.kb-4.5.0.wfp (you will find the package at the following location: .\OperationsManager\workflow\packages) Go to Workflow Models and add a new Model using the KB workflow package and the data context you have been creating If you have already a Incident license, replace the license ch.bw.workflow.support.license (you will find the license at the following location: .\OperationsManager\workflow\licenses) with the new one you have been receiving or put your newly received license into this folder. Log into the Incident Web App and goto Configuration > Enhanced Configuration and activate your newly created KnowledgeBase by ticking the Activate check box and Save the configuration Products OPM4 ... View more