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Spider Knowledge Base

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Knowledge Base Articles

EN/DE Spider Checkpage - Database Diagnostics

English The Spider CheckPage gives an overview of the connections to the database. Any Connection issue with a Spider Application may be visible. A history of Spider Versions is also visible.   The Spider CheckPage is not accessible from the Menu. Th...

EN/DE Removal of old Data Collectors from Spider

Symptoms: Remnants of Inactive and obsolete Spider Data Collectors visible in Spider Web UI Info and Settings. Diagnosis: Findings of Data Collectors with "Inactive" or "Last contact more than four hours ago". Despite the Server being obsolete, ei...

Spider Cache Refresh

Symptoms Examples of symptoms: Filtered or unfiltered search results empty or results greater than expected. Previously configured user permissions do not make a difference. or other unexpected symptoms. Cause The cache stores data to benefit perfor...

Spider Setup: user cannot create SQL databases

Summary Setup reports that the user to connect to the SQL server is not capable of creating databases. Symptoms Spider setup reports that the user to connect to the SQL server is not capable of creating databases.   Cause The user used to connect to ...

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