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Question: Because of the virtualization solution is Hyper-V, I'm not able to retrieve if the server is Physical or Virtual and I think it will be a little bit difficult to have the specific Hyper-V informations when we will scan the Hyper-V infrastr...
Question: Does the platform support AS400s? Answer: The platform does not support discovery and collection on AS400s.
Question: Discrepancy in Performance Metrics on Device Details and Economics Report Answer: The different data sets are expected due to the different collections methods for virtual machines versus operating system (OS) level polling. When viewi...
Question: Why do I not see ICMP or UDP protocol details on the Detailed Application Dependency Data report Answer: By default, the platform only evaluates TCP connections, the platform does not collect ICMP or UDP with Netstat. UDP collection re...
Question: Cloudscape gives us details about number of CPU only or does it considers number of cores also per CPU for both physical and virtual servers? Answer: You can view the Total CPUs and Total Cores in both the Total Cost of Ownership Repor...
Question: If two DC’s are connected via VPN and not MPLS connection, how can the RN150 device access the devices in the second data center? Answer: Along as the VPN connection is routable and access requirements are met than you can do the neces...
Question: Is it possible for the RN150 to scan the Containers or PAAS based assessment? Answer: Within a public cloud, we can scan your IAAS workloads (running supported OSs) assuming connectivity and access requirements are met. We do not supp...
Question: We have deleted the RISC appliance servers from our network, but all parties keep getting an offline email regularly. Would you please help me in stop getting below messages to all parties? Answer: The user must open a support ticket a...
Question: We entered Credential for F5 Load Balancer (using the SSH) and we got the access failure because of the failure of the command line « uname -s » failed (as mentioned in the image joined to this mail. How can we solve this issue. Answe...
Question: Are we able to purge the scan data? I didn't realize all the subnets were being added from the routers and ticked them. I now have a lot of out of scope data I would like to get rid of. Answer: The virtual appliance will attempt to po...
Question: We are seeing 'suspiciously small number of connections' error message when testing SQL databases. Answer: The suspiciously small number of connections warning means that we were able to access the database, but we did not observe any ...
Question: What are the bandwidth requirements? I understand it's minimal, but wanted to give the support teams some clarity. Answer: In terms of network utilization, there is no way for us to offer metrics into that as every environment and the...
Question: How frequently does the tool poll/snapshot? Is it every 5 minutes that the tool collects some data? Answer: During performance, the platform will poll performance counters on 5 minute intervals for Infrastructure, generic server, and ...
Question: How to fix df -P issues? I am getting the following as output.[MGMTPROD\func-us-cloudscape@n7intlweb67 ~]$ sudo df -P df: `/secure': Stale file handle Filesystem Answer: NFS is stateless by design, meaning that if a filesystem is mount...
Question: What Windows versions are supported? Answer: For Windows device inventory and collection, the platform uses Windows Management instrumentation. WMI is installed by default on all Windows desktop and server platforms. However, certain ...
Question: Can all connection information be exported for a single application stack? Answer: Yes, all connection information to and from a single application stack or multiple stacks can be exported in chunks of 100,000 records. This is done in ...
Question: Can Solaris 10 be inventoried via SNMP? Answer: Support is limited for Solaris 10. The problem with Solaris 10 is that the SNMP agent exposes the correct MIBs but does not actually implement the routines to populate them with data. Ess...
Question: Why are virtual machines being labeled as physical? (not via VMWare or EC2) Answer: Our physical/virtual determination is based only on whether we have a VMware VM or AWS entity we can associate with a device collected at the OS level,...
Question: Why are we getting Adaptive Server is unavailable or does not exist when attempting to inventory a MSSQL Database Answer: Incorrect port numbers were entered for the instances. (we currently show non default ports in use for the datab...
Question: I tried to validate a new vCenter for collection. I got an error message: Test Failed, Error: VMware API not available. Answer: It is possible the VMware API service is restricted. Below are instructions on verify the service is runni...
