Foundation / CloudScape Knowledge Base

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Knowledge Base Articles

Supported web browsers

Question: Which web browser should I use when navigating the Portal? Answer: We have found that web browsers such as IE or Edge can be buggy with our Platform and may not properly work from time to time.  For this reason, we recommend and support th...

mjamison by Flexera Alumni
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Database Instance Device Type

Question:Please describe when a device is classified as a Database Instance?   Answer:The "Database Instance" devicetype is reserved for database instances whose host devices are not in inventory (as determined by the host device having the same IP...

mjamison by Flexera Alumni
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Linux Version Detail

Question:How does the RN150 collect Linux Version Detail? Answer:The RN150 will collect the contents of /etc/os-release, specifically the value of PRETTY_NAME. If that fails, next the RN150 will proceed to attempt /etc/oracle-release and then /etc/re...

mjamison by Flexera Alumni
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Validate Credential return status

Question:What do the different status returns mean when running the Validate Credential feature?   Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...

mjamison by Flexera Alumni
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Cloudscape - Cannot Request Rescan

Question:I clicked end assessment and now I cannot request a rescan. How do I restart the scan? Answer:Please note that selecting End Assessment will cause RN150 appliance to stop collection and no further scans can be selected. Typically, the user ...

RCharette by Level 9 Flexeran
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