FlexNet Manager Forum

Hyper-V integration

We have the Flexera agents deployed across the organization. However, for some reason, the relationship between the HyperV Host and the VM is not getting captured, like it gets captured for VMware. These VM are showing up with alerts "this VM does n...

Solved Adobe versions 2022, ETA of ARL updates

Hi, We have most of the new Adobe application version 2022, but not all. Create Cloud Suite and Adobe XD are still missing. Could anyone give me an ETA for when they will be included in an ARL update?(I know I can add them myself, but if the ARL upda...

Solaris/SunOS servers not coming in via Tanium Asset Connector

Greetings.There are over 290 Solaris servers in Tanium but none are coming over to FNM. Looking at a few of these servers, I see that there is an app installed (which is another issue). Thinking if there were zero apps instead of the one (the Tanium ...

Solved Mac ndi gets rejected since machineuid contans blank parenthesis

Hi All, NDI file from mac agent is not getting processed and moving to bad logs\invalid format folder. ran the manual import from command prompt and received below error message, Expected hex 0x in '{0}'. File <C:\ProgramData\Flexera Software\Incomin...

Solved Flexera Agent is not Tracking Serial Number of New MAC with M1 Chip

Flexera agent is not tracking Serial Number of M1 based macs because they do not have bios/boot rom. No mgs_bios class data is written to an ndi as the result. since that is where the agent retrieves the information, no serial number is inventoried. ...

Solved Data warehouse export task failing after upgrade to 2020 R1.2

Hi all,My team has recently upgraded our multi-tenant platform to FNMS 2020 R1.2, and am now coming across a failing Data warehouse export task error for all of the tenants. The error in each tenants' "importer-xyz.log" file is the same; it fails to...

Solved Error while access any module from Hardware Assets

Yesterday we have upgraded FNMS from 2020 R1 to 2020 R2 after that we got error while accessing any modules from Hardware Assets. It gives the Unexpected error.Below is the error in WebUI log.----------------------------------[ERROR 2021-06-24 09:37:...

Solved Unexpected Error when Accessing Hardware Asset options after upgrade

Just finished upgrading to Flexnet 2020 R2 from 2017 R2.When I click any option under Hardware Asset, I get the following error:We have a problem. Unexpected errorSorry, but something unpleasant has happened. Please let us know what you were trying ...

Solved Reconciliation Error : Failed to import inventory devices with error message 'The conversion of a varchar data type to a datetime data type resulted in an out-of-range value.

Hi, Getting below error. Attach logs.Failed to execute Writer 'InsertComputerEvidenceFromInstallerEvidenceUsage' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Writer\Usage.xml, at step line 45Error: The conversion of...

Solved FlexNet Inventory Agent Status tab

Hi All,Any one is facing this problem. Under discover & inventory-->FlexNet Inventory Agent StatusTab. Its keep trying to download report but never gets downloaded.