About ChrisG

ChrisG · ‎Sep 16, 2021

@bfaller - voting is one valuable data point which the Flexera Product team uses to help assess the relevance and usefulness of an idea across Flexera's customer base. This is combined with a range of other considerations when determining roadmap priorities. For more information about factors that are considered, check out the following page: What factors are taken into consideration for prioritizing Ideas for future Roadmaps?

ChrisG · ‎Sep 16, 2021

I'm not sure whether any further automation around this field is specifically planned beyond what @dennis_reinhardt has noted, but I did a search for anything in this space in Flexera Ideas and didn't find anything. If you have particular cloud providers or scenarios where additional automation may help then it would be great to get an idea logged!

ChrisG · ‎Sep 16, 2021

If I follow your comments right, I think you are looking for a way to see WMI evidence (including gathered registry data that is modelled as WMI evidence) that has been imported from all devices - similar to how the Unrecognized Evidence and All Evidence grids holistically show installer and file evidence. Is that right? I don't know of any interface in the FlexNet Manager Suite web UI that summarizes WMI evidence data in that way - I don't think it is exposed anywhere except on a per-device level on the Evidence tab when viewing a device. The raw data is obviously available in the compliance database if working with data at that level is helpful. For reference, here is an idea which is partially related to this: FNMS-I-219: Expose WMI evidence matching.

ChrisG · ‎Sep 16, 2021

@dennis_reinhardt - yes, the fix for issue IOJ-2198658 is marked to be included in the next FlexNet Manager Suite On-premises release.

ChrisG · ‎Sep 15, 2021

Yes - the change to address this issue on the agent side is included in latest MacOS agent versions.

ChrisG · ‎Sep 14, 2021

The screenshot still appears to be truncating the start of the error details. The most interesting and specific part of the error message is likely to be the start - before the "bInheritBundleApproval [...]" text that is shown at the very top of the screenshot.

ChrisG · ‎Sep 14, 2021

One small clarification - there are actually two changes in the 2021 R1 release which help to address this issue: The MacOS agent has been changed to avoid generating NDI files that fail to be imported by older inventory servers due to this issue. The inventory server has also been changed so it can successfully import NDI files generated by older MacOS agents that have missing UID values.

ChrisG · ‎Sep 14, 2021

I think it is unlikely this issue is specifically related to the version. Current versions of FlexNet Manager Suite support VMware vSphere/vCenter/ESXi versions 5.0–6.7 u3b and 7. See Compatibility with Other Products for current compatibility details.

ChrisG · ‎Sep 14, 2021

It looks like some text has been dropped from the start of that stack trace. Do other error details appear before the line " at AppPortal.MVC.Controllers.CheckoutController.NextQuestionView(QuestionModel questionModel, FormCollection formCollection)" ?

ChrisG · ‎Sep 14, 2021

Access to the original MSI file is unlikely to be required: Windows Installer generally stores enough information locally on the client computer to be able to uninstall packages. You will need to work out the MSI package ID of the specific FlexNet agent version you have installed though. To do that, search through the HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall area of your registry for the string "FlexNet inventory agent". You should find it under a registry key with a GUID name. Then execute msiexec as follows (using your the GUID that you find instead of the example given here): msiexec /x {B4BF17DB-2373-4599-8FE6-A41F15FBA609}

ChrisG · ‎Sep 14, 2021

@sreeramyenuga - it doesn't sound like that issue is related to the problem testing the connection that is being discussed in this topic. I would suggest posting a new topic to see if anybody has insight on the time taken by AWS imports.

ChrisG · ‎Sep 14, 2021

Windows Installer packages (including the FlexNet agent) can really only be uninstalled by running msiexec.exe (or possibly by running msizap.exe and then manually deleting files and registry entries). I don't know of any other effective way to update the details of the installed software in the Windows Installer database on the client machine to get the package properly uninstalled - you can't do that by simply removing services, files and registry entries. What is stopping you from running msiexec to uninstall the agent?

ChrisG · ‎Sep 13, 2021

Update at 12pm PST on Sep 14, 2021: We believe this issue is resolved. Please reach out to Flexera Support by email support@flexera.com in the event you experience any other login issues relative to the below error. Update at 1am PST on Sep 14, 2021: Reports have been received indicating that this issue is still affecting some users. Update at 12pm PST on Sep 13, 2021: A change has been applied which we believe will stop this issue occurring. Some users are currently unable to sign in to access resources including Flexera Community, Ideas and Learning Center. Affected users received an "attempt to de-reference a null object" error message like the following when signing in: Technical teams are engaged and investigating. In the meantime, you may be able to work around the issue by using an incognito browser window, clearing browser cookies, or using a different browser.

ChrisG · ‎Sep 13, 2021

@GregMisso - I updated this article to refer to the idea record that is now tracking this: FXONE-I-89: Agent support for AIX WPAR. This idea currently has a status of "Future Consideration", which means: Idea has been reviewed and Product Team sees value in the Idea. The number of votes on the Idea will be used to help ascertain demand for inclusion in future roadmaps. Ideas are reviewed regularly to determine status changes. No commitment is made on how long an Idea may stay in this status. Feel free to vote on the idea to help bump up its priority.

ChrisG · ‎Sep 09, 2021

That's great to have the confirmation - that will help others who are encountering the same thing! Thanks for sharing. I have not seen anything that indicates a specific timeframe for when the "test connection" behavior may be fixed sorry.

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[Resolved] Incident notification - Flexera Community sign-in problems

Re: FlexNet Inventory Agent does not support AIX workload partition (WPAR) environment

Re: AWS Powershell Integration on Beacon

Re: FlexNet Inventory Agent does not support AIX workload partition (WPAR) environment

Re: FNMS 2021R1 Cloud License model field

Re: FNMS2021R1 Inventory of Windows Registry and process unknown evidence from registry

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Re: Mac ndi gets rejected since machineuid contans blank parenthesis

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Re: Mac ndi gets rejected since machineuid contans blank parenthesis

Re: vCenter API version 6.0

Re: unexpected error while requesting software.

Re: How to Manually Uninstall FlexNetAgent 16.1.0 deployed from sccm on windows