@Frank07 RLC = Recommended License Changes module Thanks, David NTT DATA Services ... View more

@Povilas I  have experienced what you describe as well.  Version 3.3 of an application has Add/Remove; but Versions 1-3.2 have only unrecognized file evidence.  I'm trying to figure out how best to address this from a "hybrid evidence" perspective now. Best, David ... View more

Hi Nicolas, I appreciate that the tasks you reference were a challenge for Flexera support, and probably of relatively low value in terms of the quality of data produced from file evidence.  I will echo the frustrations of working with this evidence type.  My experience shows that there is a lot of "ghost" data in "Unrecognized File Evidence" that is not even reflective of what is *currently* installed, but rather an indication of what *used to be* installed.  The creation of custom applications may be a waste of time in those situations. Thank you, too, for acknowledging that circumstances at the customer/account level may still require these applications to be measured and managed.  In our case, for instance, there are numerous applications for engineering purposes.  Many of these are from smaller vendors.  Others may be freeware produced by educational consortia.  In any event, the customer wants to know about them. My intent was to call out that you apparently ran out of time in your presentation to cover the entirety of your agenda.  I believe you may have intended to spend more time on file evidence best practices, and the recognition rules in particular. Since I need to do this work, and do it well for our customer, I will go back to the Flexera training materials and see if these questions were covered there. Best, David ... View more

Hi @nrousseau1,  I wish you had more time to go through working with file evidence, instead of just installer evidence.  In particular, your PowerPoint deck made reference to "Has interesting recognition rule (at least one, required, for" but there is no discussion of how to work with this rule. I am concerned because frontline Flexera Support is starting to refuse to process file evidence when submitted in new cases.  Instead, they are pointing to the Community content and this discussion, which, frankly, provides insufficient guidance to practitioners how to manage and to create local applications. Just because Flexera has deprioritized certain evidence does not mean that our customers are not interested in these Tier 3 applications being reported. Thanks, and best, David ... View more

OK - thx. ... View more

Thanks, @ChrisG .  That's a helpful summary.  I think I will take your conclusion into consideration in that Custom Metric would likely be more helpful for SaaS products where the customer wishes us to track some - even imprecise - metric against their cloud licenses versus creating the licenses and, effectively, deferring them or placing them out of scope for our service.  I still hold out hope for one day getting FNMEA and SaaS Manager for this customer, but I don't hold my breath.  😉 David ... View more

Hi - thanks for lending a hand.  I have received a status update and confirmation the problem is replicated in Flexera test environment.  I'll go ahead and mark this as closed. Best, David ... View more

Hi folks, thanks for responding. In a nutshell, the building of the guest/host relationships between VMs and hosts within Flexera is broken.  There are numerous Community posts that kind of sort of represent a checklist of items when having these issues.  I believe I've addressed them all so far. Examples: inventory tasks and targets, subnets managed include beacon server, validation that vCenter can be reached from the beacon server, verifying that *.ndi files (of the type VMware) are being received, etc. I've really been asking for an opportunity to bring the customer (who has the appropriate rights to access vCenter directly) with our technical team and Flexera Support together on a real-time call and start working through any items we may have missed.  Having scheduled appointments works much better with this customer, as they are not typically able to drop everything and pivot to working with us to troubleshoot. Best, David ... View more

Hi - I was hoping a mod like @ChrisG might be able to make the appropriate inquiries. @darren_haehnel the case relates to vCenter inventory and vms no longer building guest/host relationships.  i have read countless pages of community postings and read through the help files, and I simply cannot figure out why, after an inventory reset, these relationships are no longer being built. We can't provide accurate reporting to our customer in this situation, of course. Thanks, David ... View more

Hi - reference was made to Power BI reporting in the invitation.  Did I miss coverage of that topic, or was it dropped for lack of time?  Was Power BI implied in the coverage of Rest APIs, perhaps? Thanks, David Mathias NTT DATA Services ... View more

Thank you.  I had asked for this maybe 2 or 3 years ago.  The customer I supported then, of course, moved on from Nutanix; but it's good to see the development here. David ... View more