SummaryWhen the App Broker catalog is synced with ServiceNow a variable set should be attached to each ServiceNow catalog item. If the variable set fails to attach during the sync then it can be added to the ServiceNow catalog items after the sync.Sy...
Summary This article should help you understand how the Licenses are accounted for in App Portal. It should also help you troubleshoot any out of Compliance alerts messages in your App Portal environment. Synopsis This article provides information ab...
SummaryApp Portal must be integrated with the Flexera Software Gateway in order to enable Enterprise Product Integration featuresSynopsisApp Portal must be integrated with the Flexera Software Gateway in order to enable Enterprise Product Integration...
Summary To enable App Portal API usage, the API must be turned on within the site's integration settings. Synopsis To enable App Portal API usage, the API must be turned on within the site's integration settings under Admin | Site Management | Settin...
SummaryResolve the execute permission error being thrown.SymptomsIn the databaseCalls_Error.log file the following exception may be seen: The EXECUTE permission was denied on the object 'fn_GetAppState', database 'CM_CAS', schema 'dbo'. The EXECUTE p...
When accessing App Portal, the following error message may be displayed in the browser. This error appears when the web application is unavailable. The site is up and running, but the underlying application pools have an issue. When this issue occur...
SummaryThis Knowledge Base article will explain why the existing catalog items' deployment is not showing after the System Center Configuration Manager is migrated from SCCM 2007/2012 to the current System Center Configuration Manager.SynopsisExistin...
SummaryThe database schema upgrade can fail with an error regarding FIPS found within the ESD_Error_Log.txtSymptomsDuring an upgrade, the database schema upgrade can fail with an error regarding FIPS on Windows. The specific error can look something ...
SummaryThe error is encountered when accessing the admin security or catalog security tabSymptomsThe following error might be encountered when accessing either of the following tabs: Admin | Site Management | Admin SecurityAdmin | Site Management | C...
SummaryThis article describes how to filter the list of available devices which are displayed when checking out using 'Request On Behalf Of'. In particular, the provided query will only list active devices.SynopsisThis article provides information o...
SummaryError is thrown when an invalid license collection is specifiedSymptomsWhen accessing the Admin -> Site Management -> Settings tab. the following error is thrown: CauseThe error is caused when an invalid SCCM collection is specified at either ...
SummaryThe following steps can be taken to backup the App Portal database.SynopsisTo restore App Portal to a previous state, a backup of the database is required. In general, it is considered a best practice to regularly back up the database. In addi...
SummaryError: Cannot insert the value NULL into column 'NoteDate', table 'AppPortal.dbo.WD_RequestNotes'; column does not allow nulls. INSERT fails.SymptomsDuring an upgrade from 2015 to 2015 R2 or 2016, the database upgrade fails producing the follo...
SummaryTo avoid being prompted for credentials, it is necessary to add the App Portal site to the Local Intranet zone in IE>SymptomsWhen accessing the App Portal site using a Fully Qualified Domain Name (FQDN), the user accessing the site is prompted...
SummaryThis article will provide with some help to configure cascading drop down list questions in App PortalSynopsisThe scenario case is to set up: Question26 where the dropdown list is populated from a web service call WS1 Question27...
SummaryIf the asset being imported contains an ampersand in the name, an XML parsing error is thrown and the DataSync failsSymptomsNot all users and computers get imported within App Portal and the DataSync.log file shows the following exception:Erro...
SummaryAdditional hardware requirements can be added in the Configuration Manager Console.SynopsisIn App Portal, each catalog item can specify a hardware requirement that must be satisfied in order for the catalog item to be made available for check-...
SummaryWhen upgrading App Portal, an ?Access Denied when updating web.config file? error may be encounteredSymptomsWhen upgrading App Portal, an ?Access Denied when updating web.config file? error may be encountered when running the App Portal upgrad...
SummaryWhen setting up ServiceNow integration in App Broker, it is necessary to specify ServiceNow Request State Mapping values. The Administration Guide implies that the status labels should be used.. In actuality, the status values should be used....
SummaryThe ESD service caches settings, including service now connection settings. If the settings are changed in the main App Portal site, then it may be necessary to restart the ESD Service.SymptomsUpon saving ServiceNow Integration settings in App...
