App Broker Knowledge Base

App Broker Reporting that Request Failed, where SCCM is reporting Success

Symptoms: App Broker reports that the request has failed, but Config Manager is reporting that the software was successfully deployed. Diagnosis: By default, App Broker will immediately fail a request, if a failure status is written to the Con...

CharlesW Level 11 Flexeran Dec 29, 2021

AppBroker Question

ServiceNow Integration: The status of task sequences reverted back to "Pending" after "Close Complete"

Symptoms: Customers may observe the below:Once a task sequence request is submitted to App Portal via ServiceNow, they received the acknowledgement of deployment initiation message, this changes the request status from open to "in progress/pending"....

by fnishikado Flexera Alumni Dec 24, 2020

How To Question

The extra 'Accept' button in the Approve/Reject tab

Customers may observe an extra unnecessary Accept button in the customer's App/Reject Tab. It appears on the top level and also when clicking into individual requests. But the Accept button does not seem to be in the Admin guide. See the below image...

by fnishikado Flexera Alumni Dec 21, 2020

Question

Requests pending number difference between "List of Approvers with Number of Requests Pending" and the "Approve/Reject" tab

Customers may observers different pending number in the classic SQL report for List of Approvers with Number of Requests Pending and in the Approve/Reject tab. The Approve/Reject tab is the right place to check the number of requests currently pendi...

by fnishikado Flexera Alumni Jun 18, 2020

Question

Is SCCM version 1602 supported in App Portal?

SummaryThis article provides the earliest version of App Portal which supports SCCM (System Center Configuration Manager) 1602.QuestionIs SCCM version 1602 supported in App Portal?AnswerYes, it is supported in App Portal 2015 R2, Service Pack D 10.0....

by amann Flexera Alumni Nov 07, 2018

App Portal 2015 R2 App Portal 2016 Question

Excluding AD attributes in a workflow

SummaryThis article is relevant to excluding AD attributes such as 'Title' where using an include is unsuitableQuestion Do I have to use the "Include" condition in a workflow for the appropriate attribute? Or is there a way to exclude instead of inc...

by cingham Level 7 Nov 07, 2018

App Portal 2015 App Portal 2015 R2 Question

Request for software is cancelled but workflow still sends reminder to Manager

SummaryRequest for software is cancelled but workflow still sends reminder to Manager.QuestionRequest for software is cancelled but workflow still sends reminder to Manager.AnswerWe are not able to reproduce this issue, but there is a quick workaroun...

by mge Flexera Alumni Nov 07, 2018

App Portal 2015 Question

Is there a Resolved Request Variable that can differentiate the order by Software or Hardware?

SummaryIs there a Resolved Request Variable that can differentiate the order by Software or Hardware?QuestionIs there a Resolved Request Variable that I could pass in a web service action to ITSM to differentiate the order between Software and Hardwa...

by cingham Level 7 Nov 07, 2018

App Portal 2015 R2 Question

Does Flexera Service Gateway support 64-bit JRE?

SummaryDoes Flexera Service Gateway support 64-bit JRE?QuestionDoes Flexera Service Gateway support 64-bit JRE?AnswerNo. Flexera Service Gateway supports 32-bit JRE of version 1.6 or later. 64-bit JRE is not supported.

by mge Flexera Alumni Nov 07, 2018

Question

Approvers are able to approve requests without answering required questions

SummaryApprovers are able to approve requests without answering required questionsQuestionWhy are approvers are able to approve requests without answering required questions?AnswerA feature to prompt the approver that there are unanswered required qu...

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