Symptoms: App Broker reports that the request has failed, but Config Manager is reporting that the software was successfully deployed. Diagnosis: By default, App Broker will immediately fail a request, if a failure status is written to the Con...
Symptoms: Customers may observe the below:Once a task sequence request is submitted to App Portal via ServiceNow, they received the acknowledgement of deployment initiation message, this changes the request status from open to "in progress/pending"....
Customers may observe an extra unnecessary Accept button in the customer's App/Reject Tab. It appears on the top level and also when clicking into individual requests. But the Accept button does not seem to be in the Admin guide. See the below image...
Customers may observers different pending number in the classic SQL report for List of Approvers with Number of Requests Pending and in the Approve/Reject tab. The Approve/Reject tab is the right place to check the number of requests currently pendi...
SummaryThis article provides the earliest version of App Portal which supports SCCM (System Center Configuration Manager) 1602.QuestionIs SCCM version 1602 supported in App Portal?AnswerYes, it is supported in App Portal 2015 R2, Service Pack D 10.0....
SummaryThis article is relevant to excluding AD attributes such as 'Title' where using an include is unsuitableQuestion Do I have to use the "Include" condition in a workflow for the appropriate attribute? Or is there a way to exclude instead of inc...
SummaryRequest for software is cancelled but workflow still sends reminder to Manager.QuestionRequest for software is cancelled but workflow still sends reminder to Manager.AnswerWe are not able to reproduce this issue, but there is a quick workaroun...
SummaryIs there a Resolved Request Variable that can differentiate the order by Software or Hardware?QuestionIs there a Resolved Request Variable that I could pass in a web service action to ITSM to differentiate the order between Software and Hardwa...
SummaryDoes Flexera Service Gateway support 64-bit JRE?QuestionDoes Flexera Service Gateway support 64-bit JRE?AnswerNo. Flexera Service Gateway supports 32-bit JRE of version 1.6 or later. 64-bit JRE is not supported.
SummaryApprovers are able to approve requests without answering required questionsQuestionWhy are approvers are able to approve requests without answering required questions?AnswerA feature to prompt the approver that there are unanswered required qu...
SummaryHow to verify if Reverse DNS is working properly?QuestionHow to verify if Reverse DNS is working properly for App Portal?AnswerOpen log files under logs\UserLog folder.These entries indicate Reverse DNS failed to get machine name. IP Address...
SummaryThis article helps users to adjust the Execution Timeout for an App Portal Website.QuestionHow do we adjust the Execution Timeout for App Portal Website? AnswerThe execution timeout value (e.g from 2 mins to 6 mins) can be adjusted on the App ...
SummaryThe article talks about what Data Types in Data Elements from Workflow Manager are supported in App Portal.QuestionWhat Data Types in Data Elements from Workflow Manager are supported in App Portal?AnswerThe following data types currently supp...
SummaryDoes App Portal support Internet Explorer 11 (IE11)?QuestionDoes App Portal support Internet Explorer 11 (IE11)?AnswerApp Portal requires that the client?s web browser be Internet Explorer 9.0 or greater, however Internet Explorer 10 or 11 are...
SummaryWhat is the App Portal message "The computer name could not be identified" displayed during checkout?QuestionWhat is the App Portal message "The computer name could not be identified" displayed during checkout?AnswerThis will typically occur w...
SummaryDoes App Portal and FlexNet Manager Suite Support SAML or other authorization systems besides Windows Authentication?QuestionDoes App Portal and FlexNet Manager Suite Support SAML or other authorization systems besides Windows Authentication?A...
SummaryError: Authentication Failed. Message: Unable to connect to the remote server at AppPortal.Business.FSG.FlexeraServiceGateway.Authenticate()QuestionError: Authentication Failed. Message: Unable to connect to the remote server at AppPortal.Busi...
SummaryIf the Asset Intelligence metering option is selected in Inventory Class properties for Inventory Groups, then Last Used Date is not displayed in Inventory Usage Report.QuestionDoes App Portal return Last Used Date for Asset Intelligence softw...
SummaryNewer versions of App Portal and App Broker need to be downloaded in PLC 2.0QuestionWhere do I Download App Portal 2016 or App Broker? I only see App Portal 2015 R2 and earlier available for download in the Product and Licensing Center..Answer...
SummarySteps to ensure software come up for target and destination computer when App Portal integrates with FNMS for Clone/Migrate feature.QuestionWhat steps do we need to ensure such that software come up in App Portal's Clone/Migrate feature when i...
