App Broker Knowledge Base
The extra 'Accept' button in the Approve/Reject tab
Customers may observe an extra unnecessary Accept button in the customer's App/Reject Tab. It appears on the top level and also when clicking into individual requests. But the Accept button does not seem to be in the Admin guide. See the below image...
Requests pending number difference between "List of Approvers with Number of Requests Pending" and the "Approve/Reject" tab
Customers may observers different pending number in the classic SQL report for List of Approvers with Number of Requests Pending and in the Approve/Reject tab. The Approve/Reject tab is the right place to check the number of requests currently pendi...
Is SCCM version 1602 supported in App Portal?
SummaryThis article provides the earliest version of App Portal which supports SCCM (System Center Configuration Manager) 1602.QuestionIs SCCM version 1602 supported in App Portal?AnswerYes, it is supported in App Portal 2015 R2, Service Pack D 10.0....
Excluding AD attributes in a workflow
SummaryThis article is relevant to excluding AD attributes such as 'Title' where using an include is unsuitableQuestion Do I have to use the "Include" condition in a workflow for the appropriate attribute? Or is there a way to exclude instead of inc...
Request for software is cancelled but workflow still sends reminder to Manager
SummaryRequest for software is cancelled but workflow still sends reminder to Manager.QuestionRequest for software is cancelled but workflow still sends reminder to Manager.AnswerWe are not able to reproduce this issue, but there is a quick workaroun...
Is there a Resolved Request Variable that can differentiate the order by Software or Hardware?
SummaryIs there a Resolved Request Variable that can differentiate the order by Software or Hardware?QuestionIs there a Resolved Request Variable that I could pass in a web service action to ITSM to differentiate the order between Software and Hardwa...
Does Flexera Service Gateway support 64-bit JRE?
SummaryDoes Flexera Service Gateway support 64-bit JRE?QuestionDoes Flexera Service Gateway support 64-bit JRE?AnswerNo. Flexera Service Gateway supports 32-bit JRE of version 1.6 or later. 64-bit JRE is not supported.
Approvers are able to approve requests without answering required questions
SummaryApprovers are able to approve requests without answering required questionsQuestionWhy are approvers are able to approve requests without answering required questions?AnswerA feature to prompt the approver that there are unanswered required qu...
How to verify if Reverse DNS is working properly for App Portal?
SummaryHow to verify if Reverse DNS is working properly?QuestionHow to verify if Reverse DNS is working properly for App Portal?AnswerOpen log files under logs\UserLog folder.These entries indicate Reverse DNS failed to get machine name. IP Address...
