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Knowledge Base Articles

XML Parsing Error Causes DataSync to Fail

SummaryIf the asset being imported contains an ampersand in the name, an XML parsing error is thrown and the DataSync failsSymptomsNot all users and computers get imported within App Portal and the DataSync.log file shows the following exception:Erro...

saleman by Level 6
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How App Portal Determines the Client Time Zone

Summary This article explains how App Portal determines the client time zone Synopsis App Portal determines the Client Time Zone by obtaining the CurrentTimeZone from SCCM for a given device. Discussion The following query is run against the SCCM dat...

saleman by Level 6
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Questions are set per order not per item

Summary When placing multiple items into the shopping cart and checking out, questions have been set to per order and not per item. Synopsis When placing multiple items into the shopping cart and checking out, questions have been set to per order and...

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cingham by Level 7
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Update Waiting on Status Message in App Portal for Packages Not Getting Updated for Client Machines Reporting to Secondary Sites on ConfigMgr 1511 or 1602

SummaryApp Portal requests are not getting updated due to a bug within ConfigMgr 1511/1602 where status messages are not getting updated for packages installed on client machines that are reporting to secondary sites.SymptomsThe "Waiting on Status" m...

saleman by Level 6
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ActiveX Discovery using Internet Explorer 11

SummaryIn order to use ActiveX discovery within Internet Explorer 11 for App Portal, certain client settings must be applied.SymptomsIn order to use ActiveX discovery within Internet Explorer 11 for App Portal, the client machine using Internet Explo...

nbikos by Level 5
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App Portal Error HTTP status 401: Unauthorized

SummaryThe Request Failed with HTTP status 401: Unauthorized.SymptomsWhen attempting to view the settings under Admin->Site Management->Settings in App Portal, an error similar to following is seen: Server Error in '/ESD' Application. ERROR: ...

acurry by Flexera Alumni
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Logging App Portal

SummaryThe App Portal logs capture all errors generated by the App Portal processesSynopsisThe App Portal logs capture all errors generated by the App Portal processes. The log files can be used to help diagnose the cause of unexpected behavior.Discu...

acurry by Flexera Alumni
  • 383 Views
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