App Broker Knowledge Base
Scheduling a Data Sync Multiple Times During the Day
A List of Commonly Referenced App Broker Database Tables.
There is currently no published schema available for the App Broker database. The following is an overview of some of the most commonly referenced tables. These are often queried for reporting and troubleshooting purposes: WD_AppSettings – Store...
What Variables are Available in App Broker?
Variables can play an important part when defining custom commands and web service actions.. In addition, they are frequently used in notifications. When editing a notification or a command there is a variable editor which will provide some of the va...
Common Reasons why My Apps is Not Reclaiming Software
Symptoms: One or more reclamation campaigns have been created, but software is not being reclaimed by the My Apps process. Diagnosis: First, look at the WD_MyAppsAlert table. Are there any alerts (i.e. rows) recently created? If not, then be sur...
Syncing a Users AD GUID into the App Broker DB
It is often difficult to diagnose approval issues, as most of the log files refer to the approvers AD GUID. Furthermore, when writing custom queries for various purposes, it may be necessary to report on the approval process, but the Approvers for a...
ESD Service Stops Unexpectedly
Symptoms: The App Portal customer may notice their ESDService has stopped unexpectedly. Diagnosis: For any issues where the ESD Service stops unexpectedly, looking at the event viewer log will typically provide a reason.. The following events may...
ServiceNow Integration: The status of task sequences reverted back to "Pending" after "Close Complete"
Symptoms: Customers may observe the below:Once a task sequence request is submitted to App Portal via ServiceNow, they received the acknowledgement of deployment initiation message, this changes the request status from open to "in progress/pending"....
The extra 'Accept' button in the Approve/Reject tab
Customers may observe an extra unnecessary Accept button in the customer's App/Reject Tab. It appears on the top level and also when clicking into individual requests. But the Accept button does not seem to be in the Admin guide. See the below image...
