Currently, App Broker does not directly support High Availability in Configuration Manager. If you promote the passive server to the active server, then App Broker will need to be reconfigured to point to the newly promoted server. The following ste...
If the approval process is consistently being routed to the wrong approver, then it is likely that the expected approver has the "Out of office" checkbox selected under the Profile tab in App Broker. The following screen capture shows this setting: ...
Symptoms: An Unexpected Error similar to the following may be displayed in the browser: No users will be able to access the site or view their requests. Diagnosis: The above error is not typically enough to diagnose the issue. Errors involvin...
Symptoms: After entering the Intune settings in App Broker, the error is displayed upon selecting the Test button: "Failed to communicate with Intune. Please verify the configuration settings and make sure minimum permission is provided. In addit...
Summary: Bypassing the Flexera gateway can make the intergration between App Broker and FNMS simpler on occasstion Synopsis: This article will explain how to bypass the gateway and reasons not to bypass the gateway Discussion: As stated earlier the...
Summary: Collection Inserts becoming very slow or not inserting at all with error similar to "FAILED to insert Machine <machine name> for catalog..." Synopsis: This article explains what can slow down or stop collection inserts and how to resolv...
Summary This article provides a list mapping the external App Portal version names to the version numbers. Synopsis This article provides a list mapping the external App Portal version names to the version numbers Discussion Product NameRelease Versi...
Symptoms: App Broker reports that the request has failed, but Config Manager is reporting that the software was successfully deployed. Diagnosis: By default, App Broker will immediately fail a request, if a failure status is written to the Con...
As discussed in the article Scheduling a Data Sync Multiple Times During the Day, It is possible to force the Data Sync to run more than once during the day. The downside of doing so is that the data sync is fairly resource-intensive, and this may i...
SummaryThis article discusses how to resolve the catalog item is not available warning that gets displayed during the checkout processSymptomsDuring the checkout process the following warning message might get displayed which stops the user from comp...
Summary This article descibes additional changes that are required after a password change is done for the App Portal Service account. Synopsis This article describes additional changes that are required after a password change is done for the App Po...
Symptoms: The App Portal customer may notice their ESDService has stopped unexpectedly. Diagnosis: For any issues where the ESD Service stops unexpectedly, looking at the event viewer log will typically provide a reason.. The following events may...
Summary If administrator access to the admin site has been lost, for whatever reason, it is possible to set admin permissions back to the default settings. Symptoms If the message "You do not have access to this area" is displayed when trying to acce...
By default, App Broker will only sync users, computers, and relationships a single time during a given day. Until this information is synced into the App Broker DB, newly created users and computers will not be available as targets for software requ...
There is currently no published schema available for the App Broker database. The following is an overview of some of the most commonly referenced tables. These are often queried for reporting and troubleshooting purposes: WD_AppSettings – Stores...
Variables can play an important part when defining custom commands and web service actions.. In addition, they are frequently used in notifications. When editing a notification or a command there is a variable editor which will provide some of the va...
Symptoms: One or more reclamation campaigns have been created, but software is not being reclaimed by the My Apps process. Diagnosis: First, look at the WD_MyAppsAlert table. Are there any alerts (i.e. rows) recently created? If not, then be sur...
It is often difficult to diagnose approval issues, as most of the log files refer to the approvers AD GUID. Furthermore, when writing custom queries for various purposes, it may be necessary to report on the approval process, but the Approvers for a...
Symptoms: Customers may observe the below:Once a task sequence request is submitted to App Portal via ServiceNow, they received the acknowledgement of deployment initiation message, this changes the request status from open to "in progress/pending"....
Customers may observe an extra unnecessary Accept button in the customer's App/Reject Tab. It appears on the top level and also when clicking into individual requests. But the Accept button does not seem to be in the Admin guide. See the below image...
