App Broker Knowledge Base

Alternative way to configure "alternate approvers" in App Portal

Symptoms: This KB article will provide an alternative to meet the scenario from the customer who is requesting that App Portal provide functionality which will allow the administrator to set/unset alternate approvers, and also out of office. Discus...

Kevin_Hou Flexera Jul 02, 2020

App Portal 2017 R2

Leasing on Subscriptions - a workaround for hardware items

The problem with this is that you are going to run into is that leasing requires an uninstall. You can not even enable leasing without having an uninstaller.I have been pondering the problem, and I was thinking that perhaps you could use a software ...

malderton Flexera Jun 29, 2020

App Portal 2015 App Portal 2015 R2 App Portal 2016 App Portal 2017 App Portal Legacy Versions How To

Special characters in category name

If a category name has special characters such as "/", ",", App Portal splits the category name with these special characters so unexpected extra category will be created. As a workaround: 1. please don't use special characters while creating a cate...

fnishikado Flexera Jun 26, 2020

App Portal 2017 R2 How To

Reassign Approvals

Symptoms: When user A reassigns a approval task for a certain request to another user B, user A may do not get any notification whether it's successful or if there's an error. However, when user A refreshes the page and checks the request, the appro...

fnishikado Flexera Jun 25, 2020

How To

Find Cost of Catalog

There are 3 different ways to get the cost in App Portal. Catalog Cost -> The cost is updated in wd_webpackages table. Inventory group Cost (SCCM "legacy" Inventory)-> The cost is calculated from WD_License table (This is the cost get saved once yo...

fnishikado Flexera Jun 24, 2020

How To