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Knowledge Base Articles

How to upgrade the existing catalog items, deployments, and requests after SCCM migrated from 2012 to Configuration Manager (Current Branch)

SummaryThis Knowledge Base article will explain why the existing catalog items' deployment is not showing after the System Center Configuration Manager is migrated from SCCM 2007/2012 to the current System Center Configuration Manager.SynopsisExistin...

Kevin_Hou by Flexera Alumni
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Backup the App Portal Database

SummaryThe following steps can be taken to backup the App Portal database.SynopsisTo restore App Portal to a previous state, a backup of the database is required. In general, it is considered a best practice to regularly back up the database. In addi...

nbikos by Level 5
  • 992 Views
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XML Parsing Error Causes DataSync to Fail

SummaryIf the asset being imported contains an ampersand in the name, an XML parsing error is thrown and the DataSync failsSymptomsNot all users and computers get imported within App Portal and the DataSync.log file shows the following exception:Erro...

saleman by Level 6
  • 955 Views
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How App Portal Determines the Client Time Zone

Summary This article explains how App Portal determines the client time zone Synopsis App Portal determines the Client Time Zone by obtaining the CurrentTimeZone from SCCM for a given device. Discussion The following query is run against the SCCM dat...

saleman by Level 6
  • 761 Views
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Update Waiting on Status Message in App Portal for Packages Not Getting Updated for Client Machines Reporting to Secondary Sites on ConfigMgr 1511 or 1602

SummaryApp Portal requests are not getting updated due to a bug within ConfigMgr 1511/1602 where status messages are not getting updated for packages installed on client machines that are reporting to secondary sites.SymptomsThe "Waiting on Status" m...

saleman by Level 6
  • 504 Views
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ActiveX Discovery using Internet Explorer 11

SummaryIn order to use ActiveX discovery within Internet Explorer 11 for App Portal, certain client settings must be applied.SymptomsIn order to use ActiveX discovery within Internet Explorer 11 for App Portal, the client machine using Internet Explo...

nbikos by Level 5
  • 982 Views
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