Summary: Bypassing the Flexera gateway can make the intergration between App Broker and FNMS simpler on occasstion Synopsis: This article will explain how to bypass the gateway and reasons not to bypass the gateway Discussion: As stated earlier the...
Summary: Collection Inserts becoming very slow or not inserting at all with error similar to "FAILED to insert Machine <machine name> for catalog..." Synopsis: This article explains what can slow down or stop collection inserts and how to resolv...
Summary If administrator access to the admin site has been lost, for whatever reason, it is possible to set admin permissions back to the default settings. Symptoms If the message "You do not have access to this area" is displayed when trying to acce...
Symptoms: Customers may observe the below:Once a task sequence request is submitted to App Portal via ServiceNow, they received the acknowledgement of deployment initiation message, this changes the request status from open to "in progress/pending"....
Summary Api's such as those found at: http:///esd/api.asmx can be executed from Powershell. Synopsis This article discusses how to invoke an AppPortal API with Powershell. Discussion Api's such as those found at: http://<AppPortal Server>/esd/api.asm...
The problem with this is that you are going to run into is that leasing requires an uninstall. You can not even enable leasing without having an uninstaller.I have been pondering the problem, and I was thinking that perhaps you could use a software ...
If a category name has special characters such as "/", ",", App Portal splits the category name with these special characters so unexpected extra category will be created. As a workaround: 1. please don't use special characters while creating a cate...
There are 3 different ways to get the cost in App Portal. Catalog Cost -> The cost is updated in wd_webpackages table.Inventory group Cost (SCCM "legacy" Inventory)-> The cost is calculated from WD_License table (This is the cost get saved once you ...
SummaryApp Portal must be integrated with the Flexera Software Gateway in order to enable Enterprise Product Integration featuresSynopsisApp Portal must be integrated with the Flexera Software Gateway in order to enable Enterprise Product Integration...
Summary To enable App Portal API usage, the API must be turned on within the site's integration settings. Synopsis To enable App Portal API usage, the API must be turned on within the site's integration settings under Admin | Site Management | Settin...
SummaryThis Knowledge Base article will explain why the existing catalog items' deployment is not showing after the System Center Configuration Manager is migrated from SCCM 2007/2012 to the current System Center Configuration Manager.SynopsisExistin...
SummaryThis article describes how to filter the list of available devices which are displayed when checking out using 'Request On Behalf Of'. In particular, the provided query will only list active devices.SynopsisThis article provides information o...
SummaryThe following steps can be taken to backup the App Portal database.SynopsisTo restore App Portal to a previous state, a backup of the database is required. In general, it is considered a best practice to regularly back up the database. In addi...
SummaryError: Cannot insert the value NULL into column 'NoteDate', table 'AppPortal.dbo.WD_RequestNotes'; column does not allow nulls. INSERT fails.SymptomsDuring an upgrade from 2015 to 2015 R2 or 2016, the database upgrade fails producing the follo...
SummaryTo avoid being prompted for credentials, it is necessary to add the App Portal site to the Local Intranet zone in IE>SymptomsWhen accessing the App Portal site using a Fully Qualified Domain Name (FQDN), the user accessing the site is prompted...
SummaryThis article will provide with some help to configure cascading drop down list questions in App PortalSynopsisThe scenario case is to set up: Question26 where the dropdown list is populated from a web service call WS1 Question27...
SummaryWhen setting up ServiceNow integration in App Broker, it is necessary to specify ServiceNow Request State Mapping values. The Administration Guide implies that the status labels should be used.. In actuality, the status values should be used....
SummaryThe ESD service caches settings, including service now connection settings. If the settings are changed in the main App Portal site, then it may be necessary to restart the ESD Service.SymptomsUpon saving ServiceNow Integration settings in App...
Summary This article explains how App Portal determines the client time zone Synopsis App Portal determines the Client Time Zone by obtaining the CurrentTimeZone from SCCM for a given device. Discussion The following query is run against the SCCM dat...
Summary When placing multiple items into the shopping cart and checking out, questions have been set to per order and not per item. Synopsis When placing multiple items into the shopping cart and checking out, questions have been set to per order and...
