SummaryWindows Authentication needs to be unlocked at the parent levelSymptomsIn App Portal when attempting to enable Windows Authentication in IIS manager for the ESD application, the following error may be encountered:Error: This configuration sect...
SummaryDoes App Portal and FlexNet Manager Suite Support SAML or other authorization systems besides Windows Authentication?QuestionDoes App Portal and FlexNet Manager Suite Support SAML or other authorization systems besides Windows Authentication?A...
SummaryError: Authentication Failed. Message: Unable to connect to the remote server at AppPortal.Business.FSG.FlexeraServiceGateway.Authenticate()QuestionError: Authentication Failed. Message: Unable to connect to the remote server at AppPortal.Busi...
SummaryThis article discusses how to enable verbose logging in App PortalSynopsisThis article discusses how to enable verbose logging in App Portal. DiscussionTo enable verbose logging within App Portal, perform the following steps: Access the Admin ...
SummaryApp Portal requests are not getting updated due to a bug within ConfigMgr 1511/1602 where status messages are not getting updated for packages installed on client machines that are reporting to secondary sites.SymptomsThe "Waiting on Status" m...
SummaryIf the Asset Intelligence metering option is selected in Inventory Class properties for Inventory Groups, then Last Used Date is not displayed in Inventory Usage Report.QuestionDoes App Portal return Last Used Date for Asset Intelligence softw...
SummaryThis article discusses how to resolve the issue where assets are not being added or removed from SCCM collections.Symptoms When new requests are submitted in App Portal, the assets are not being added to the App Portal collections within SCC...
SummaryCustom reports can be created based on SQL queries and then baked in to the App Portal report portal.SynopsisCustom reports can be created based on SQL queries and then baked in to the App Portal report portal. The first step is to create a qu...
SummaryThis error will generally occur when trying to import from a .xsl document. This article provides a link to the Microsoft Access Database Engine, which is a required dependencySymptomsWhen attempting to import from a spreadsheet with App Porta...
SummaryA runtime error is seen when attempting to access App Portal for the first time after installing the product.SymptomsWhen accessing the App Portal site for the first time after installing the product, either of the following error may be seen:...
Summary Migrating only App Portal Database to a New Server Synopsis This article lists the steps required to move the App Portal DB to a different database server. Discussion ##WARNING##: ALWAYS BACKUP YOUR APP PORTAL DATABASE PRIOR TO ATTEMPTING THI...
Summary This article describes how to sync a single user, computer or user computer relationship to the App Portal database. Synopsis App Portal syncs user and computer data from SCCM on a nightly basis (at 2:00 AM by default). Using a web service AP...
Summary This knowledge base article explains how to change the SQL database connection string used in App portal. Synopsis In some circumstances, users may want to update the database connection string after installation, for example, when specifying...
SummaryThis article discusses troubleshooting steps if the My Apps tab does not get displayed for users.SynopsisThis article discusses troubleshooting steps if the My Apps tab does not get displayed for users when accessing the App Portal site.Discus...
SummaryWhen installing App Portal 2017 R2, a "Server not Found" error might be encounteredSymptomsWhen installing App Portal 2017 R2, the following error might be encountered when clicking the Next button on the Logon Information dialog:"Server not f...
SummaryIn the Helsinki release of ServiceNow, it is necessary to set the glide.wsdl.schema.UnqualifiedElementFormDefault attribute setting to False. If not set, then catalog items will not be imported.SymptomsWhen using the Helsinki release of Servic...
SummaryNewer versions of App Portal and App Broker need to be downloaded in PLC 2.0QuestionWhere do I Download App Portal 2016 or App Broker? I only see App Portal 2015 R2 and earlier available for download in the Product and Licensing Center..Answer...
SummaryLong running script commands (which take more than 60 seconds to complete) do not run to completion.SymptomsIf a script command takes more than 60 seconds to run, the command process is terminated by App Portal and does not run to completion. ...
SummarySteps to ensure software come up for target and destination computer when App Portal integrates with FNMS for Clone/Migrate feature.QuestionWhat steps do we need to ensure such that software come up in App Portal's Clone/Migrate feature when i...
SummaryIf the installer is failing with an error 1603, then this typically indicates a problem in configuring IIS. This will occur if the installer does not have permissions to modify web.config, or if the Default Web Site in IIS is not bound to port...
