InstallShield Knowledge Base

InstallShield Triage and Preliminary Troubleshooting

Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...

tony_flexera Revenera Community Admin Oct 26, 2022

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Build Warning -1027 Not Issued When Timestamp Not Generated

SummaryPrior to IS 2015, when a build fails to create a timestamp for the signature, a build warning -1027 is issued. Starting from IS 2015 however, no warning or error appears even if the resulting build has no timestamp on the signature.SymptomsPri...

Jellou Level 5 Flexeran Jan 27, 2021

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Build Warning -7235

SummaryBuild Warning -7235SynopsisWhen building an InstallShield Express project, the following warning may occur: ISEXP : warning -7235: InstallShield could not create the software identification tag because the Tag Creator ID setting in the General...

tonia Level 4 Flexeran Oct 26, 2020

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HOTFIX: Install Fails With Error 1001 When a .NET Installer Class Component is Present in InstallShield 2015 SP1

SummaryWhen an install containing a .NET installer class component is built on a machine with a certain version of.NET 4.6, the resulting install fails with error 1001.SymptomsWhen an install containing a .NET installer class component is built on a ...

Jellou Level 5 Flexeran May 30, 2019

Defect Report InstallShield 2015 Express InstallShield 2015 Premier InstallShield 2015 Professional

Writing to the Log File from a Custom Action in an MSI

SummaryIn an MSI, It is possible for most custom action types to write to the log.SynopsisIn an MSI, It is possible for most custom action types to write to the log.DiscussionIn an MSI, it is possible custom actions to write to the MSI log as long as...

by nbikos Level 5 Apr 19, 2019

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Build Error -5002: Product Configuration Is Not Found In The Specified Project

SummaryISDEV : error : -5002: Product Configuration 'Default Configuration' is not found in the specified project. Verify that the Product Configuration name is correct.SymptomsWhen building an InstallShield project, one may encounter the following b...

Jellou Level 5 Flexeran Nov 16, 2018

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Windows Update KB3072630 causes Registry permission changes to HKCU to fail

SummaryA hotfix is available: Windows update KB3072630 changed the way that custom actions in system context are allowed to interact with HKCU in order to resolve a vulnerability in Microsoft Windows: https://technet.microsoft.com/en-us/library/secur...

by nbikos Level 5 Nov 14, 2018

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Error 7354 When Building MSI

SummaryError 7354 occurs when building the MSI projectSymptomsThe build error 7354 occurs while referencing a string that does not have the correct value in MSI projects. The issue may occur with a new project or a migrated project. The error will re...

NameTooShort Level 7 Flexeran Nov 14, 2018

ISDEV : fatal error -4340: Internal build error

SummaryThe InstallShield build process may fail presenting ISDEV : fatal error -4340: Internal build errorSymptomsThe InstallShield build process may fail in different ways. This can occur within a Visual Studio solution and outside of Visual Studio ...

by GeorgeK Flexera Alumni Nov 14, 2018

The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computer

SummaryTrying to open AdminStudio or InstallShield results in error: The program can't start because api-ms-win-crt-stdio-l1-1-0.dll is missing from your computerSymptomsLaunch AdminStudio an error dialog occurs.CauseMissing Visual C++ 2015 Redistrib...

by GeorgeK Flexera Alumni Nov 07, 2018

7 Reasons Why your Installations May Fail on Windows Vista (And How You Can Fix Them)

SummaryDescribes a list of problems that cause setups that seemingly worked on Windows XP to now fail on Windows Vista.SynopsisWindows Installer is not just a technology but also a set of rules and best practices. While these rules have been specifie...

by GeorgeK Flexera Alumni Nov 07, 2018

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How to use the API of DIFxDriverPackageInstall and other DIFxApp functionality

SummaryDiscussion of DIFxApp functionality outside of the native Device Driver Wizard and MsiDriverPackages table in a built MSI packageSynopsisInstallShield provides support for installing drivers through the DIFxApp functionality. The Device Driver...

by GeorgeK Flexera Alumni Nov 07, 2018

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InstallShield Build Error: fatal error 0

SummaryThe InstallShield product including Express Edition build process may fail in different ways based on Trend Micro antivirus software.SymptomsThe InstallShield product including the Express Edition build process may fail with the following buil...

Revenera_Ian Revenera Moderator Sep 28, 2018

Installing Fonts Without Registering Them in the Registry

SummaryThis article provides information on installing fonts without registering them with Windows.SynopsisThis article provides various methods of installing fonts without registering them when using a Basic MSI or InstallScript MSI project. By def...

Jellou Level 5 Flexeran Jul 18, 2018

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Removal of Outdated and Obsolete Items in InstallShield 2013

SummaryAs of InstallShield 2013, InstallShield no longer has support for a number of outdated technologies. Many of these technologies have reached their end-of-life milestone and are no longer supported by Microsoft. This article contains a list of ...

pmillward Level 1 Flexeran Jun 27, 2018

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