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Question: Why are virtual machines being labeled as physical? (not via VMWare or EC2) Answer: Our physical/virtual determination is based only on whether we have a VMware VM or AWS entity we can associate with a device collected at the OS level,...
Question: I tried to validate a new vCenter for collection. I got an error message: Test Failed, Error: VMware API not available. Answer: It is possible the VMware API service is restricted. Below are instructions on verify the service is runni...
Question: Is there a way to mitigate impact in the monitored environment if servers are already heavily utilized? Answer: There is not a feature that allows the appliance to identify over utilized systems and modify it's queries to avoid further...
Question: What will happen if I don’t want to allow Sudo with no TTY or password? Answer: For SSH inventory and collection on supported Linux/AIX distributions, Sudo privilege or root account with no TTY or password is a hard requirement. When t...
Question: Why do I have servers listed in the Windows Inaccessible list with SSH responses? Answer: These devices are presumably not mapped to any credentials, neither as SSH or Windows. Likely, these servers host Samba or some other service on ...
Question: Why am I getting netstat: [-] ERROR: NT_STATUS_BAD_NETWORK_NAME? Answer: Typically, this indicates that the RN150 cannot access the `ADMIN$` share on the remote system. Either because the system does not expose the `ADMIN$` share, or t...
Question: What is the purpose of the View Inventory Changes button when requesting a rescan? Answer: Selecting the 'View Changes' feature will cause the platform to re-inventory hosts. This feature is typically utilized after changes have occurr...
Question: Can I Deploy the RISC Networks appliances in Hyper-V? Answer: Currently the RN150 virtual appliance is only supported on VMware ESXi and VMware Player/Workstation/Fusion. The platform supports assessing Hyper-V servers and will assess ...
Question: We are seeing OVERALL STATUS: FAILURE with the validation and the server response is failed connection: Warning: Permanently added '10.136.40.173' (RSA) to the list of known hosts. Permission denied (publickey,password,keyboard-interactive...
Question: Hi I need to know how to either suppress alerts that the RISC appliance is offline (we are done with our assessment) or end the assessment. Answer: To stop the platform from sending offline notifications, you can select 'End Assessmen...
Question: is there any way to generate and/or export a list of all device issues across all app stacks? Answer: To export all device issues across all application stacks: 1. Shift select all application stacks, 2. Select ‘Apply’, 3. Select the S...
Question: Can Cloudscape tell what devices are Storage Devices? Answer: The platform only reports storage metrics from the OS level (Windows OS, VMware, etc) It is possible to inventory storage devices using SNMP however this will only provide ...
Question: Service accounts are created on all servers but account name is same on all servers, passwords are different. Hence after 5 servers validation, service accounts are getting locked on other servers. Answer: The RN150 will attempt each c...
Question: What impact does the RN150 have to the environment? Answer: As every environment is different. We do not have the ability to predict if inventory or performance collection could significantly impact what could be an already over utilized...
Question: When I go to reset my password, it click the "set new password link" and I get the error "Invalid URL, Unable to reset password". Answer: It is possible a web caching issue is causing the page to not load correctly. Can you confirm thi...
Question: How can I add Location information Answer: Subnet location information can be updated by adding the location name in the 'Locations' box in the 'Update Locations' page (direct link below) https://portal.riscnetworks.com/app/locations...
Question: What does the ITOA platform mean by Orphaned - Virtual Machine and how do I fix it? Answer: Orphaned VMware devices are caused when a rescan occurs in the RN150 appliance, and the host/VM is not available for inventory as is reported ...
Question: What information will be collected by opening the below port? TCP 8443 Answer: Port 8443 is used for collecting Cisco UC (if Callmanager credentials are provided) and this port is also used to identify a Web server for the RISC RSCORE...
Question: Can we see a bandwidth average consumption/spikes of servers on Cloudscape dashboard? Answer: In the 'All Applications' page you can select an application stack to view the 'Average, 95th Value, and Maximum' values for each applicatio...
Question: Can we log in to RN150 Appliance using public IP. Answer: It is possible to deploy the RN150 appliance with a public IP address however this is officially not recommended due to security reasons.
