Question: What information do I get by adding SSH credentials for the additional credentials section. Answer: The platform can provide a CLI report on Cisco devices with the following information: Show Running-Config (requires enable password)...
Question: What are the password requirements for setting/resetting your password? Answer: Password Requirements: Minimum 8 characters Must contain at least one lowercase letter Must contain at least one uppercase letter Must contain at least ...
Question: We have workgroup servers not joined to the domain that are showing unknown. How do we include these devices? Answer: The platform utilizes WMI (Windows Management Instrumentation) to discover and collect metrics from Windows devices. ...
Question: I added SSH in the additional credentials for my networking devices but they are not being discovered. Answer: The platform utilizes SNMP to inventory and collect performance data on infrastructure devices. The Additional Credentials s...
Question: I've build my application stacks - I'm assuming I need to confirm them with a checkbox I see but I don't know what happens once I confirm a stack? Answer: Confirming an app stack will lock those devices in the group and cause the devic...
Question: What is required to collect from Linux devices using SNMP? Answer: SNMP Read Only Credentials SNMP Read Only Credentials (Supports v1, v2c, and v3) and devices should include the following MIBs: Host-Resources-MIBUCD-MIBIF-MIBTCP-MIBUC...
Question: The Summary of Collection section shows that we are failing to collect Netstat. Can you tell us why this is failing? Answer: The Netstat collection feature utilizes the SMB protocol, typically over TCP port 445 (TCP/IP) or TCP port 139...
Question: Can your tool discover HP-UX? Answer: The platform does support SNMP collection on HP-UX devices however the HP-UX devices have limited SNMP support and the platform can typically only provide inventory information from the devices and...
Question: Can you provide a listing of vendor networking devices supported by the platform? Answer: We do not maintain a listing of of supported SNMP devices. The virtual appliance utilizes standards based SNMP MIBs for inventory and performance...
Question: What versions of SMB does the platform support Answer: The platform supports SMB versions 1, 2, and 3, and uses the highest supported protocol version advertised by the server.
Question: We added database credentials but the database report did not appear automatically Answer: The platform requires devices to be licensed for visibility into performance, traffic, and Database information. Once devices have been licensed...
Question: We are unable to collect Netstat on some of our servers. The Windows validation is showing netstat -anop TCP Output [-] ERROR: NT_STATUS_LOGON_FAILURE. Answer: Please verify removing the domain portion in the user field and inputting i...
Question: Due to security reason, the client was asking if it is ok if they don't allow access to this? " Backup & Growth" Answer: The Backup & Growth hostname/IP addresses can be ignored at this time. This particular NOC is used if issues arise...
Question: We are using a different method for database authentication than your appliance allows and we are questioning whether it's possible to use hostnames instead of IP addresses. Answer: Currently the Discovery process of the RISC platform...
Question: In the Economics report, what is the difference between CPU_util_percent, CPU_avg_percent, and CPU_max_percent? Answer: CPU_util_percent indicates the 95th average utilization, CPU_avg_percent indicates the observed average CPU utiliza...
Question: Can I get an API key to the customer sandbox? Answer: An API key is not tied to a subscription/assessment/user. It permits access to the APIs. All entitlement is done through the user credential. A user can use the API key they are alr...
Question: While discovering the servers from RN150 appliance, it fails with reason "NTSTATUS: NT code 0xc002001b - NT code 0xc002001b". Answer: The NT code 0xc002001b, indicates RPC_NT_CALL_FAILED (The remote procedure call failed.) This indicat...
Question: Are we able to shrink the port range the RN150 uses to connect for WMI to just the 2008+ Server ports (TCP 49152-65535)? Answer: WMI is a Microsoft service that requires TCP 135 (RPC) and available ranges 49152-65535. This is a hard ...
Question: Lets say we go with a controlled discovery (input IPs/Hostnames only). Servers A and B are in the list and are completely discovered. Server C is not in the listed but interact with the application on A and B. Will the server C be shown a...
Question: Can I do a quick and dirty discovery with no SNMP or username-password? Will the quick and dirty discovery provide me with any usable insight in the interim? Answer: You may run a Discovery scan without inputting credentials, however...
