Foundation/CloudScape Knowledge Base

CloudScape - Storage and Network Metrics

Question: What metrics are used to detail storage and network amounts? Answer: Network metrics are 'Bits' while other metrics such as storage I/O, memory, etc are in 'Bytes.'

CloudScape - Appliance OS and Application Updates

Question: How often are the CloudScape appliances updated? Answer: Updates for both the appliance OS and for our custom applications are handled via 'apt'. Approximately every 24 hours the appliance checks our apt repository for any updates and aut...

Economics report utilization

Question: How utilization information is calculated in the Economics report: Answer: Utilization is calculated using the 95th percentile. The platform will remove the top 5% of utilization to eliminate spikes that will influence the average. This ca...

CloudScape - Required Commands for Discovery/Collection

Question:Which commands are required to discover servers in the CloudScape platform? Answer:The below commands are a hard requirement for successful Discovery and Performance collection on devices. This detail can be found running the SSH or Windows...

Multiple Language Support

Question: Can Cloudscape support discovery of multilingual Operating System ? Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see...

Discovery Scan Time

Question: How long will it take for a Discovery scan to complete? Answer: A Discovery scan take anywhere from a couple of minutes, to a couple of days, or longer in some cases to complete. Completion time will be dependent on the number of subnets, ...

Discovery Process

Question: How does the device Discovery process work? Answer: During the Discovery process, the RN150 virtual machine will use ICMP to verify a device is responsive. Once a reply is received, it will then check if WMI, SSH or SNMP ports are open. De...

Supported web browsers

Question: Which web browser should I use when navigating the Portal? Answer: We have found that web browsers such as IE or Edge can be buggy with our Platform and may not properly work from time to time. For this reason, we recommend and support th...

Linux Version Detail

Question:How does the RN150 collect Linux Version Detail? Answer:The RN150 will collect the contents of /etc/os-release, specifically the value of PRETTY_NAME. If that fails, next the RN150 will proceed to attempt /etc/oracle-release and then /etc/re...

"which dmidecode" reporting as INCOMPLETE

Question: Why is the command "which dmidecode" reporting as INCOMPLETE? Answer: "which: no dmidecode in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin)" Based on the above validation result, this is actually a full command failure, which resulted i...

Validate Credential return status

Question:What do the different status returns mean when running the Validate Credential feature? Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...

CloudScape - Appliance Error - An Error Occurred During Code Validation

Question: The appliance shows Web Error: An error occurred during code validation? Can you explain this error? Answer: The error Web Error: An error occurred during code validation indicates the appliance has partial connectivity to our NOC servers....

CloudScape - AIX Servers Creating Large Amounts of LSOF files

Question: During the scan the AIX servers are creating large amounts of lsof files and not clearing out? Answer: The incorrect version of LSOF is installed for the version of AIX, and it is incompatible. Recommend verifying correct version of LSOF...

CloudScape - Timeout Thresholds for Linux Discovery

Question: We see many timeouts in the Assets Errors section, what are the timeout thresholds for discovering Linux devices? Answer: Information on SSH RN150 Appliance timeout metrics for commands and connections from RN150 to Linux/AIX servers : C...

Cloudscape - Number/Size of Subnets Added

Question:Is there a limit to the number of subnets we can add in the virtual appliance? Answer:There is also no limit to the number of subnets you can load into the RN150 for scanning. The platform will scan no more than 4 Class B subnets at a time ...

Cloudscape - Bandwidth Requirements/ Impact on Network

Question:What are the bandwidth requirements to run cloudscape? How will this impact our network? Answer:For Discovery and Inventory phase specifically, the best practice is to start with a smaller subnet range and expand the scope with iterative sc...

Cloudscape - Cannot Request Rescan

Question:I clicked end assessment and now I cannot request a rescan. How do I restart the scan? Answer:Please note that selecting End Assessment will cause RN150 appliance to stop collection and no further scans can be selected. Typically, the user ...

Cloudscape - SSO Support

Question:Does Cloudscape support SSO? Answer:Currently the Cloudscape platform does not support SSO.

Creating a Local Administrator Account for Cloudscape

Question:What permissions do I need to configure to use a local administrator account? My organization will not allow using domain admin accounts.Answer:Please see the below link to a Microsoft UAC article that will detail permissions required for u...

CloudScape Windows Credential Validation- RPC Failure

Question:I’m getting an NSTATUS error 0x800706BA when testing my Windows credential. Could you tell me what this error is indicating?Answer:Error code 0x800706BA indicates that the remote procedure call (RPC) server is unavailable. This error can oc...

Foundation / CloudScape Knowledge Base

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