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Question: Which web browser should I use when navigating the Portal? Answer: We have found that web browsers such as IE or Edge can be buggy with our Platform and may not properly work from time to time. For this reason, we recommend and support th...
Question: Why are virtual machines being labeled as physical? (non-VMWare vm’s) Answer: The Platform physical/virtual determination is based only on whether the RN150 has a VMware VM entity we can associate with a device collected at the operating s...
Question:Please describe when a device is classified as a Database Instance? Answer:The "Database Instance" devicetype is reserved for database instances whose host devices are not in inventory (as determined by the host device having the same IP...
Question:How does the RN150 collect Linux Version Detail? Answer:The RN150 will collect the contents of /etc/os-release, specifically the value of PRETTY_NAME. If that fails, next the RN150 will proceed to attempt /etc/oracle-release and then /etc/re...
Question: Why is the command "which dmidecode" reporting as INCOMPLETE? Answer: "which: no dmidecode in (/usr/kerberos/bin:/usr/local/bin:/bin:/usr/bin)" Based on the above validation result, this is actually a full command failure, which resulted i...
Question:What do the different status returns mean when running the Validate Credential feature? Answer:EXPLORATORY - This is a command run to see if these devices/directories exist. These are not required by the product but rather account for new...
Question: The appliance shows Web Error: An error occurred during code validation? Can you explain this error? Answer: The error Web Error: An error occurred during code validation indicates the appliance has partial connectivity to our NOC servers....
Question: During the scan the AIX servers are creating large amounts of lsof files and not clearing out? Answer: The incorrect version of LSOF is installed for the version of AIX, and it is incompatible. Recommend verifying correct version of LSOF...
Question: How does CloudScape match cloud instances? Answer: Currently When the Calculate Cloud Pricing feature is utilized, the feature will not take into consideration optimized instances for a specific Platform. Instance matching is based solely ...
Question: We see many timeouts in the Assets Errors section, what are the timeout thresholds for discovering Linux devices? Answer: Information on SSH RN150 Appliance timeout metrics for commands and connections from RN150 to Linux/AIX servers : C...
Instructions for Applying Burst Licenses on Your Assessment: After completing the Discovery Scans, and confirming the devices you'd like to licensed for Performance Collection, below are the steps to apply 30 day Burst licenses: On the Collect Data ...
Question:How do we see VIP information from the load balancers? Answer:F5 load balancers require SSH credentials for VIP detail, SNMP collection does not support the collection of VIP detail. (The platform only supports SNMP collection for Netscaler...
Question:We just received our subscription key, can you tell us how to start the assessment? Answer:Please find the below link for documentation and other resources for getting started with the Cloudscape/Foundation platform.https://learn.flexera.co...
Question:Why do 2016 and 2019 Windows servers get an RSCORE? Answer:This is done to identify devices that can be lift and shifted to the cloud. In regards to why devices with Postgre or Mysql in the runpath get a Replatorm RSCORE, this is because th...
Question:Is there a limit to the number of subnets we can add in the virtual appliance? Answer:There is also no limit to the number of subnets you can load into the RN150 for scanning. The platform will scan no more than 4 Class B subnets at a time ...
Question:What are the bandwidth requirements to run cloudscape? How will this impact our network? Answer:For Discovery and Inventory phase specifically, the best practice is to start with a smaller subnet range and expand the scope with iterative sc...
Question:I clicked end assessment and now I cannot request a rescan. How do I restart the scan? Answer:Please note that selecting End Assessment will cause RN150 appliance to stop collection and no further scans can be selected. Typically, the user ...
Question:Does Cloudscape support SSO? Answer:Currently the Cloudscape platform does not support SSO.
Question:We added database credentials, but the database summary report did not appear automatically. Answer:The platform requires devices to be licensed for visibility into performance, traffic, and Database information. Once devices have been lice...
Question:Can we confirm that with DB collection we will not collect database files? Answer:The platform will not collect database files. The platform collects metadata (database hostname, table name, size of tables, number of connections, etc); the ...
