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Knowledge Base Articles

CloudScape - Inventory UID Change

Question: Can device UIDs change in the reporting? Answer: Device UIDs can change due to the following reasons: Discovery of devices using multiple collection methods at different times (VMware and OS discovery methods) Device status state chan...

RCharette by Level 9 Flexeran
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NOC Servers

Question: What are the NOC servers used for?    Answer: Orchestration.riscnetworks.com ( 34.192.184.110, 34.192.195.90 ); This NOC will be used for command/control, authenticating users are entitled to access the assessment, and overall health monit...

mjamison by Flexera Alumni
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Application & Process page

  This article will highlight how Customers can seek additional information within the platform by Using the search Application & process page, for example, ‘Java version’.   Please follow the following instructions to complete this transaction. 1. ...

Economics report utilization

Question: How utilization information is calculated in the Economics report: Answer: Utilization is calculated using the 95th percentile. The platform will remove the top 5% of utilization to eliminate spikes that will influence the average. This ca...

Multiple Language Support

Question: Can Cloudscape support discovery of multilingual Operating System ?   Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see...

RCharette by Level 9 Flexeran
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Discovery Scan Time

Question: How long will it take for a Discovery scan to complete? Answer: A Discovery scan take anywhere from a couple of minutes, to a couple of days, or longer in some cases to complete. Completion time will be dependent on the number of subnets, ...

mjamison by Flexera Alumni
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Discovery Process

Question: How does the device Discovery process work? Answer: During the Discovery process, the RN150 virtual machine will use ICMP to verify a device is responsive. Once a reply is received, it will then check if WMI, SSH or SNMP ports are open. De...

mjamison by Flexera Alumni
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Credential Validation (usage)

Question: What is the Validate Credential feature used for? Answer: The credential validation feature is found in the Windows and Linux sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful...

mjamison by Flexera Alumni
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Firewall Report

Question: What is the Firewall report used for? Answer: The Firewall report will evaluate TCP connections recorded from devices and provide this detail for use in opening the correct ports for device communication in firewalls when a server is migra...

mjamison by Flexera Alumni
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